Digital CX

77 posts

Helpware CX Blog

customer experience trends in banking

11 Sep, 2025Top 5 Customer Experience Trends in Banking: What Truly Matters in 2025

Eduard Grigalashvili

Content Writer

Hands holding a credit card and a payment terminal for a contactless transaction.

13 Jun, 2025What Makes Good Customer Service in Retail? Examples and Tips

Jeremy Ogle

SVP of CX Consulting

Professional woman using a tablet in a bright, modern office environment.

12 Jun, 2025What Is Omnichannel Customer Service? Strategy, Benefits & Examples

Nataliia Zemlianska

Content Strategist

Smiling customer service representative wearing a headset at his workstation.

09 May, 20259 Best De-escalation Techniques for Customer Service Agents

Nataliia Zemlianska

Content Strategist

Professional wearing glasses and a headset, providing technical expertise or support.

28 Mar, 2025AI in Contact Centers: Transforming CX, Sales & Service in 2025

Jeremy Ogle

SVP of CX Consulting

Two smiling men, wearing shirts, shake hands across a desk in a modern office

19 Feb, 2025Customer Retention Management: Strategies for Long-Term Success

Nataliia Zemlianska

Content Strategist

Customer support team working diligently at their computers, wearing headsets to assist customers.

05 Nov, 20248 Best Types of Content for Customer Success

Nataliia Zemlianska

Content Strategist

Customer service representatives wearing headsets, working in a bright and professional call center environment.

22 Aug, 202412 Best Strategies to Increase and Maintain Customer Loyalty

Jeremy Ogle

SVP of CX Consulting

Professional woman working on a laptop in a bright, modern office space.

03 Jun, 202412 Best Customer Experience Tools in 2025

Nataliia Zemlianska

Content Strategist

Customer service representative wearing a headset, focused on assisting a customer.

21 May, 2024Digitizing Customer Experience: Key Trends & Benefits

Jeremy Ogle

SVP of CX Consulting

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Company news

Explore our latest company updates—key milestones that mark our ongoing growth and industry impact.

A smiling man with a beard, wearing a denim shirt, sits at a desk in front of a laptop

02 Apr, 2025Helpware Named by Clutch One of Top 100 Fastest-Growing Companies for 2025

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11 Nov, 2024Helpware Opens Official Location in Guam

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15 Oct, 2024Helpware Tech — A Division Specializing in Advanced Software Development and Engineering Solutions

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