We provide top-tier content moderation across domains where specific contextual knowledge is paramount.
Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
We provide top-tier content moderation across domains where specific contextual knowledge is paramount.
Chosen for our quality. Trusted by the best.
Outsource technical support to our professionals who seamlessly guide your customers through their challenges, ensuring they get the best experience with your product(s).
Our teams identify and remove offensive content to help social media companies maintain a safe, inclusive, respectful, and compliant online community.
Expert moderators review and filter noncompliant user-generated content (UGC), which, while reflecting millions of voices, doesn’t always align with community guidelines.
Focusing on trust and safety, we moderate community interactions to prevent violations and ensure brand safety.
Our content moderators carefully review and remove visuals deemed inappropriate for public spaces.
Our team ensures videos inspire, not degrade, by screening out inappropriate content—graphic violence, hate speech, etc.
In every real-time conversation, we listen with empathy, respond with care, and earn trust through every response.
Real-time engagements require instant content moderation to detect, flag, or remove harmful behavior.
We deliver smart moderation, combining the speed of AI with human insight. AI flags harmful content, while human moderators tackle region-specific risks.
Keeping online spaces safe, compliant, and welcoming takes more than just AI. It’s about combining advanced automation with skilled human moderation. AI handles scale, speed, and simple decisions, while people step in where nuance, empathy, and sound judgment are required.
Scans large volumes of user-generated content to detect potentially harmful, or policy-violating material.
Identifies repeat offenses, emerging trends, and hidden risks, reducing manual effort.
Surfaces edge cases and ambiguous content for human review.
Tracks key moderation metrics to support continuous improvement.
Apply judgment, empathy, and an understanding of local context when content is ambiguous or culturally sensitive.
Ensure safe, ethical, and responsible decisions for complex cases involving violence or misinformation.
Make sure every moderation decision aligns with your platform’s guidelines and community standards.
Retrain AI moderation systems, refining their outputs and keeping models aligned with the evolving needs of the platform.
We build a secure, compliant digital community around your brand—protecting your reputation and encouraging greater customer engagement.
Comply with laws or regulations and avoid potential lawsuits related to illegal content.
Maintain a safe and welcoming online environment by eliminating toxic behavior.
Boost trust and credibility to maintain a positive perception of your brand.
Detect and eliminate fraudulent activities that could harm your business and users.
Our content moderation solutions span various domains, each requiring unique moderation expertise, and a deep understanding of local cultural nuances.
We use innovative AI tools to support human moderators—filtering harmful content, streamlining workflows, and ensuring accurate and consistent decisions across platforms—while making moderation faster and easier.
At our core, we’re more than just a content moderation company—we’re a partner dedicated to your success.
We focus on agent wellness, protecting their mental health and keeping moderators motivated.
With multilingual and region-specific teams in 19 locations on four continents, we support scalability without skipping a beat.
We create collaborative partnerships, maintaining transparent communication to promptly address any challenges.
Our advanced AI-powered content moderation tools enable us to recognize and prevent violations at early stages.
ESAT
agents in worldwide talent pool
years average length of client partnership
accuracy
Content moderation protects your business by preventing inappropriate content from denting your brand’s reputation. Providing that you ensure effective management of online communities, you’re able to stop harmful content, such as profanity or hate speech, from spreading and bad actors, such as trolls and scammers, from causing damage.
Although user-generated content drives engagement, it introduces certain risks. Moderation acts as a safeguard against objectionable behavior, including bullying and spam, keeping your brand's presence professional and aligned with community policies.
With a focus on safety and reliability, effective moderation of online platforms creates an environment where customers feel secure, increasing engagement and trust. A positive experience leads to higher conversion rates, boosting sales as customers are more likely to interact with your brand and purchase from you.
Search engines favor content that adheres to community guidelines. Proper moderation ensures that your UGC meets standards, elevating your website’s reputation and improving its ranking. As a result, your online marketplace will attract quality traffic and gain visibility.
Human moderators bring deep contextual understanding and empathy, essential for managing complex content. Machine learning and artificial intelligence simplify content moderation processes and offer fast, scalable solutions to handle high volumes of content. At Helpware CX, we use a hybrid approach to content moderation, combining human insight and content moderation tools for better results.
What our clients are saying
We work closely with our clients to generate bold ideas and turn them into powerful solutions.
“Helpware's consistent performance has been a significant help to the client, delivering 500 agents offering excellent call center services per day. The team has met the vast requirements despite the project's size and scope. Overall, the partnership has been a fruitful one.“
Chris Newton
Project Manager, NIC Virginia
“Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.“
Cameron Ryther
Vendor Manager, Samsara
“Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers.”
Maria Maidana
Senior Customer Success Representative, SquadLocker, INC
"The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider."
Lauren Bundy
Customer Experience Manager, Chowbotics by DoorDash
"Helpware has consistently exceeded expectations, maintaining net retention of about 70%, which is 20% more than originally planned. The team manages the project excellently, clearly outlining their progress regularly. They’re a proactive partner who takes a thorough approach to their work."
Maya Latimore
Former Senior Manager of Partner Success, Headspace Inc.