Customer Support

77 posts

Helpware CX Blog

Professional woman wearing a headset, representing efficient and friendly customer support.

05 Jun, 202510 Benefits of Outsourcing Customer Service in 2025

Nataliia Zemlianska

Content Strategist

Smiling customer service representative wearing a headset at his workstation.

09 May, 20259 Best De-escalation Techniques for Customer Service Agents

Nataliia Zemlianska

Content Strategist

Technical support representative is working at a desk with multiple monitors in a modern office, with colleagues having a discussion in the background.

09 May, 2025Top 10 Technical Support Companies in the USA in 2025

Nataliia Zemlianska

Content Strategist

How Orchestration Layers Help Make Sense of the Chaos of Hybrid AI and Human Workflows

06 May, 2025How Orchestration Layers Help Make Sense of the Chaos of Hybrid AI and Human Workflows

Nataliia Zemlianska

Content Strategist

Customer support representative with glasses and headset, working attentively at a computer.

18 Jul, 202410 Key Customer Service Trends To Dominate in 2025

Nataliia Zemlianska

Content Strategist

A handshake between two people

02 Jul, 2024Email Customer Service: Examples, Benefits & Best Practices

Nataliia Zemlianska

Content Strategist

Overhead view of a customer service representative wearing a headset at their workstation.

25 Jun, 202410 Golden Rules of Customer Service in 2025

Nataliia Zemlianska

Content Strategist

Two smiling women wearing headsets and white blazers, working in a customer service environment.

13 Feb, 2024The Ultimate Guide to Customer Service Automation for 2025

Nataliia Zemlianska

Content Strategist

Call center agent experiences the pressure and stress of the job.

19 Dec, 202312 Examples of Bad Customer Service and How to Fix Them

Nataliia Zemlianska

Content Strategist

Business team in a meeting with whiteboard presentation

01 Dec, 2023Agile and Lean Practices in BPOs: the Path to Enhanced Flexibility and Efficiency

Nataliia Zemlianska

Content Strategist

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Company news

Explore our latest company updates—key milestones that mark our ongoing growth and industry impact.

A smiling man with a beard, wearing a denim shirt, sits at a desk in front of a laptop

02 Apr, 2025Helpware Named by Clutch One of Top 100 Fastest-Growing Companies for 2025

Aerial view of a beachfront resort with palm trees, a pool area, and white sand leading to turquoise ocean water

11 Nov, 2024Helpware Opens Official Location in Guam

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15 Oct, 2024Helpware Tech — A Division Specializing in Advanced Software Development and Engineering Solutions

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