Managing a team of agents, providing feedback and coaching, ensuring that the targets are met.Team Leader
Develop onboarding programs, coordinate training, and provide ongoing support to help new employees.Operations Manager
Manage operations to meet a high level of service.Onboarding Manager
Assisting with onboarding, career development, and employee relations.HR People Partner
A specialist responsible for the planning, design, delivery, and evaluation of training programs.L&D Officer
Optimizing the agents’ performance, ensuring the right headcount to meet customer demand.WFM
Ensuring that the company’s services meet the client’s expectations.Quality Assurance
A specialist who can substitute an agent in case one is unable to perform their functions.Buffer
Billing model
Skilled agents on demand to support your growth, fill gaps, or scale fast—without the complexity of building in-house.
Agents
dedicated
Managing a team of agents, providing feedback and coaching, ensuring that the targets are met.Team Leader
shared / dedicated, option to buy-up
Develop onboarding programs, coordinate training, and provide ongoing support to help new employees.Operations Manager
shared
Manage operations to meet a high level of service.Onboarding Manager
shared
Assisting with onboarding, career development, and employee relations.HR People Partner
shared
A specialist responsible for the planning, design, delivery, and evaluation of training programs.L&D Officer
add-on
Optimizing the agents’ performance, ensuring the right headcount to meet customer demand.WFM
add-on
Ensuring that the company’s services meet the client’s expectations.Quality Assurance
shared / dedicated, option to buy-up
A specialist who can substitute an agent in case one is unable to perform their functions.Buffer
add-on
Billing model
hourly / subscription billing
Most popular
A ready-to-go support team with built-in leadership that integrates smoothly and lightens the load on your core team.
Agents
dedicated
Managing a team of agents, providing feedback and coaching, ensuring that the targets are met.Team Leader
shared / dedicated, option to buy-up
Develop onboarding programs, coordinate training, and provide ongoing support to help new employees.Operations Manager
shared
Manage operations to meet a high level of service.Onboarding Manager
shared
Assisting with onboarding, career development, and employee relations.HR People Partner
shared
A specialist responsible for the planning, design, delivery, and evaluation of training programs.L&D Officer
shared / dedicated, option to buy-up
Optimizing the agents’ performance, ensuring the right headcount to meet customer demand.WFM
add-on
Ensuring that the company’s services meet the client’s expectations.Quality Assurance
shared / dedicated, option to buy-up
A specialist who can substitute an agent in case one is unable to perform their functions.Buffer
add-on
Billing model
hourly billing
A full-service CX solution where we lead strategy and execution—bringing your customer experience vision to life.
Agents
dedicated
Managing a team of agents, providing feedback and coaching, ensuring that the targets are met.Team Leader
dedicated
Develop onboarding programs, coordinate training, and provide ongoing support to help new employees.Operations Manager
shared / dedicated
Manage operations to meet a high level of service.Onboarding Manager
shared
Assisting with onboarding, career development, and employee relations.HR People Partner
shared / dedicated
A specialist responsible for the planning, design, delivery, and evaluation of training programs.L&D Officer
shared / dedicated
Optimizing the agents’ performance, ensuring the right headcount to meet customer demand.WFM
add-on
Ensuring that the company’s services meet the client’s expectations.Quality Assurance
shared / dedicated, option to buy-up
A specialist who can substitute an agent in case one is unable to perform their functions.Buffer
add-on
Billing model
hourly / per transaction / outcome based / gainsharing billing
Smarter spend,
greater impact
We understand that every business is different—and so is every budget.
That’s why we offer flexible pricing tailored to your exact needs. No hidden
fees, no wasted spend—just the right value, where it matters most.
There are several factors you have to look into while defining what fits best: company size, the scope of work, tech stack, maturity and flexibility of the internal processes, etc. Talk to our sales to get an idea of what options work best with the Helpware solutions.
What if my business expands and needs to add more options?
There’s a big choice of add-ons and you can upgrade at any time. We are flexible to customize our offer to suit all your needs. Reach out to our consultants to see what works for your business.
What are the language requirements for the agents?
Our standard hiring requirements for onshore, nearshore, and offshore non-native language level is set at B2+ (Independent according to CEFR scale). Levels C1+ (Proficient), same as other specific requirements like industry certifications, above-average educational background, etc. will come as an add-on.
How long does it take to hire the team?
Hiring timelines from contract signing and calibration on hiring requirements is a minimum of 2-4 weeks depending on several factors, such as team size, the complexity of a job, hiring profile, and more.
Do you provide shared agents?
No. We provide only dedicated agents who work exclusively for your company.
