We help B2B teams capture more opportunities, respond faster, and deliver a better customer experience with trained agents backed by proven operational processes.
Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
We help B2B teams capture more opportunities, respond faster, and deliver a better customer experience with trained agents backed by proven operational processes.
Launch a trained B2B call center team in weeks, not months. We plug into your sales and customer workflows, represent your brand professionally, and scale capacity as demand grows.
Skip the overhead of building an in-house phone team. We handle hiring, training, management, and the technology needed to run your program.
Your gain:
Lower fixed cost, faster ramp on new campaigns, budget freed for selling.
We route callers to the right specialist from the start, helping resolve questions without unnecessary transfers or follow-up calls.
Your gain:
Fewer repeat calls, shorter queues, account teams that stay focused.
We staff to demand and keep wait times low, helping prospects and customers reach a live agent before they abandon the call.
Your gain:
More calls answered, fewer lost prospects, a queue that holds under load.
We score calls against your QA standards, coach agents regularly, and maintain consistent performance across teams, shifts, and locations.
Your gain:
Reliable call quality, fewer call-backs, a brand experience buyers trust.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
We turn business conversations into results. Our B2B call center teams qualify leads, book meetings, support accounts, and keep revenue moving with every call.
We resolve account access issues, billing questions, and order inquiries before they slow down your customers.
We qualify inbound and outbound prospects against your criteria before they reach your sales team.
Our experts engage prospects, confirm interest, and book qualified meetings directly on your team's calendar.
We run outbound calling campaigns that open conversations, nurture interest, and move prospects through the pipeline.
Our team conducts renewal check-ins, follow-ups, and account reviews to keep customers engaged and informed.
We reconnect with inactive accounts, uncover opportunities, and bring valuable customers back into the pipeline.
Different call types require different motions. We align trained agents, scripts, and capacity to your outbound, inbound, and renewal workflows so every conversation runs the way your business needs.
When a new quarter begins, target lists expand and outbound volume spikes. We deploy trained sales callers who follow your scripts and qualify leads against your criteria, helping maintain steady connect rates as campaigns scale.
As your account base grows, renewal follow-ups can slip without structured outreach. Our B2B call center team runs scheduled check-in calls, keeps every interaction logged in your CRM, and helps reduce renewal pipeline leakage throughout the cycle.
Without full-time coverage across time zones, business calls queue up during nights and weekends. We staff every shift with trained agents who understand your product, keeping coverage continuous without overloading daytime teams.
As volume grows, inconsistent scripts and handling can impact call quality. We use a standardized playbook across all agents, ensuring every call follows the same steps and is properly documented for consistency.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Fill in your details to schedule a consultation.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
Thank you!
You’ll hear from us within one business day.
We use AI to handle the busywork and keep conversations moving. It routes calls, logs activity, and answers routine questions instantly, while our agents focus on the conversations that require judgment—qualifying leads, handling objections, and moving real opportunities forward.
Handles repeat account questions automatically so agents can focus on high-value conversations that drive revenue.
Surfaces relevant account details and suggested answers during calls, helping agents resolve issues faster.
Expands automated handling as call volume increases, keeping response times stable during peak demand.
Automatically logs calls, generates summaries, and updates CRM records so agents move on to the next conversation faster.
Spot genuine purchase signals early and prioritize leads that are ready to move forward.
Address pricing questions, procurement concerns, and hesitation with experienced, conversational responses.
Understand account context and adjust conversations to strengthen long-term customer relationships.
Step into renewal risks, contract disputes, and high-stakes conversations where judgment matters most.
We map your call types, SLAs, QA standards, hours, and compliance requirements, then plan capacity so your launch starts with a stable operating model.
We recruit agents suited for B2B conversations, build teams around your accounts and use cases, and brief them on your customers before going live.
We load your scripts, objection handling guides, and CRM workflows, then calibrate performance until agent communication consistently matches your brand voice.
We launch inbound and outbound programs, monitor performance in real time, and adjust routing and staffing as demand patterns evolve.
We analyze call data, refine scripts and escalation paths, and continuously optimize to improve connect rates and resolution over time.
Real B2B conversations need more than scripts. We combine experienced agents, AI support, and proven calling operations to keep every interaction sharp, consistent, and outcome-driven.
We build calling teams around your buyers and enforce your QA standards on every call to keep the customer experience consistent and high quality.
Our agents stay engaged and motivated, bringing steady energy and professionalism to every conversation your customers or prospects have with us.
We staff your calling programs across 19 global locations, shifting coverage across time zones without sacrificing consistency or control.
We earn long-term partnerships with customers through reliable performance, stable teams, and calling operations that keep improving as they scale.
CSAT
ESAT
locations
years average length of client partnership
We’ve earned 30+ industry awards for consistent call center performance, high-quality B2B conversations, and long-term client partnerships built over years of collaboration.
A B2B call center manages communication between businesses and their clients through inbound and outbound calls. This includes account support, lead qualification, appointment setting, outbound sales, and renewal calls. Helpware CX delivers these services from 19 global locations.
Outsourcing costs vary based on coverage, agent experience, and service level, but typically range from $8 to $15 per agent hour. Many companies reduce overall operating costs by 20 to 40 percent compared to in-house teams.
A focused team can usually start handling live calls within two to four weeks. We set up your scripts, QA standards, and CRM workflows during onboarding, then calibrate performance before launch to ensure quality from day one.
Industry benchmarks put average abandonment around 5%, with strong performance below that at 2–3%. Fast response times and accurate call routing help keep business callers engaged.
Yes. We manage both inbound support and outbound campaigns, including lead qualification, appointment setting, and win-back programs. Agents are trained for each specific calling motion.
Every agent is evaluated against your QA metrics. We score calls, run weekly coaching, and align performance with your scripts to maintain consistent quality across teams and shifts.
Yes. Our agents work directly in your CRM and cover the hours your customers are active, including nights and weekends. With 19 global locations and 45+ languages, we maintain coverage across regions without sacrificing quality.
