Explore the full range of solutions Helpware divisions provide:
Move non-clinical work out of internal teams without losing control over quality and compliance. We deliver 24/7 multilingual healthcare support operations for payers, providers, and members, achieving 90+% across our 19 global locations.
Measurable gains in service quality, operational efficiency, and cost performance with end-to-end support solutions, from journey design to technology integration and continuous improvement.
One partner for people, technology, QA and workforce management, at a lower total cost than building and running support in-house.
Demand forecasting and flexible staffing align support capacity with patient inquiry volumes, while AI-assisted workflows increase throughput during peak periods.
Automated triage and routing direct routine inquiries to the appropriate workflows and escalate complex cases to qualified specialists, reducing delays between initial contact and resolution.
Documented procedures and scheduled control reviews embed compliance into daily operations, with updates reflecting changes in healthcare regulations and payer policies.
Every healthcare organization faces distinct challenges and priorities. We design our support solutions around the specific needs of each organization.
Reduce missed patient calls, appointment backlogs and front-desk workload with pre-visit eligibility checks and 24/7 overflow coverage delivered by EHR-trained teams.
Help members navigate complex coverage rules, eligibility questions and claim status updates, while scaling support during open enrollment and periods of high inquiry volume.
Improve patient onboarding, resolve access and connectivity issues during virtual visits, and simplify post-visit support to deliver a smoother patient experience at scale.
Manage high volumes of pharmacovigilance reports, ensure accurate case documentation, and maintain traceable records in line with established regulatory procedures.
A unified healthcare support model designed to meet quality and compliance standards, optimize operational performance, and deliver measurable business results.
Patient and member requests resolved faster, with fewer handoffs and consistent quality at every touchpoint across the care journey.
Inbound calls answered 24/7, triaged by urgency, and routed to the right clinician under HIPAA-aligned, quality-scored processes.
Clinical, access, and coverage workflows completed under audit-ready controls, with fast turnarounds, high accuracy, and a light administrative burden.
Claims, billing, and collections managed with clear controls and accurate documentation ensure fewer denials, faster payments, and revenue visibility.
Data and documentation processed through multi-step quality checks and secure handling, delivering high accuracy, fast turnaround, and audit-ready records.
Patient care extended beyond traditional settings through monitored health data, coordinated virtual visits, and triaged digital requests.
Targeted outreach campaigns delivered on time to the right audience, with scalable capacity for seasonal peaks and measurable growth.
We go beyond standard healthcare BPO services aligning service delivery with provider workflows, patient needs, administrative demands, and the performance goals of each program.
Empathy, patient context, and timely issue resolution shape every interaction, supporting a consistent standard of care across the patient experience.
Long-term client relationships are built on trust, transparency, and shared accountability, with delivery aligned to the priorities of each healthcare organization.
Global delivery capacity allows healthcare programs to scale from 10 to 200 staff in as little as two weeks as operational demand changes.
Low attrition keeps experienced team members on the account, preserves operational knowledge, and reduces unnecessary handoffs.
CSAT
years average client partnership
locations worldwide
attrition
Independent assessment of security controls for access management, confidentiality, and data integrity over time.
Administrative, physical, and technical safeguards protect health information and preserve its confidentiality, integrity, and availability.
Personal data protection through data minimization, defined retention periods, security safeguards, and individual privacy rights.
Security controls protect payment card data through restricted access, secure transmission, vulnerability management, and monitoring.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Fill in your details to schedule a consultation.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
Thank you!
You’ll hear from us within one business day.
With more than a decade of experience in healthcare support operations, we manage complex, high-volume workflows while maintaining consistently high service quality.
See how Helpware helped healthcare companies expand support capacity, improve operational performance, and deliver better patient experiences.
Healthtech
A leading health platform unified its support operations, increasing first-contact resolution by 33% while cutting average handle time by 44%.
Telehealth
Healthcare company uses AI assistant to reduce peak agent headcount 13% and call length 23% without impacting support quality.
Digital pharmacy
Custom support solution enables healthcare company to beat support targets for AHT (4.63 mins), hold time (17.33 secs), VoC (4.14 out of 5), order accuracy (99.5%), and case completion (100%).
Advanced technology enables us to deliver fast, reliable, and personalized support at scale while maintaining high standards of compliance, service quality, and operational efficiency.
The formula for exceptional patient experiences
Our healthcare BPO services combine operational precision with human judgment. AI manages repeatable tasks, routing, documentation, and quality monitoring, while experienced professionals handle complex workflows, sensitive interactions, and decisions that require context.
Automates appointment booking, reminders, and follow-ups, predicts no-shows, and improves provider calendar utilization.
Reviews calls and written interactions at scale, identifies compliance risks and accuracy gaps, and benchmarks agent performance.
Generates call summaries, updates EHR and CRM records, and reduces repetitive data entry across support workflows.
Identifies likely patient needs, surfaces relevant knowledge, and routes inquiries to the appropriate specialist to reduce wait times and misdirected contacts.
Manage claims processing, billing inquiries, edge cases, and complex documentation that require investigation, exception handling, or coordination.
Handle sensitive, urgent, and high-stress interactions with the judgment and empathy required when reassurance matters as much as information.
Review AI outputs, validate data entry, check compliance requirements, and provide a final layer of quality control.
Understand patients’ concerns, address sensitive or complex issues, explain next steps, and coordinate appropriate support and follow-up.
Before launch, we align on business goals, define service scope and exclusions, map workflows and escalation paths, and set SLA targets, KPIs, and reporting requirements.
Targeted sourcing across Helpware’s global locations draws on an extensive talent pool to identify specialists with the skills and experience your operation requires.
Live coaching, scenario-based exercises, and realistic interaction simulations prepare your team for real-world conversations aligned with your standards.
Agents handle customer interactions using integrated AI solutions to resolve inquiries efficiently, maintain service quality, and deliver accurate, timely support.
Quality reviews identify service gaps and root causes. These insights are used to calibrate KPIs, refine workflows, and adjust training to improve performance.
Healthcare BPO helps organizations manage operational costs, scale support capacity, reduce administrative workloads, and provide more consistent patient communication. It also gives internal teams more time to focus on clinical priorities and core business operations.
Healthcare BPO providers use appropriate access controls, encryption, staff training, secure data handling procedures, and documented incident response processes. Organizations operating in the United States should also assess whether their provider meets applicable HIPAA requirements and supports the necessary business associate agreements.
Helpware is one of the top healthcare BPO companies, operating from 19 locations across four continents, which combines advanced AI tools, process automation, skilled people, HIPAA compliance, and experience to enable hospitals and healthcare providers to focus on their core activities and achieve considerable cost savings by taking the burden of non-clinical tasks from them.
Helpware provides healthcare BPO services designed to support healthcare organizations across a wide range of administrative and patient-facing operations. Our services include healthcare call center support, medical billing and coding, claims processing, revenue cycle management (RCM), patient appointment scheduling, healthcare data entry, and more.
The cost of healthcare BPO support services largely depends on task complexity, specialty workflows, patient volume, and technology needs. Helpware CX offers flexible, tailored pricing packages to fit your business needs. You can start with a basic package and scale services as your organization grows. Our model adapts to any requirement.
Healthcare BPO teams help patients access timely assistance through phone, email, chat, and other communication channels. Support with appointments, billing questions, insurance inquiries, and general information can reduce friction and make interactions with healthcare providers easier.
What Our Partners Are Saying
We’re more than a healthcare BPO provider. We’re a long-term partner committed to your success.
“Helpware's consistent performance has been a significant help to the client, delivering 500 agents offering excellent call center services per day. The team has met the vast requirements despite the project's size and scope. Overall, the partnership has been a fruitful one.“
Chris Newton
Project Manager, NIC Virginia
“Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.“
Cameron Ryther
Vendor Manager, Samsara
“Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers.”
Maria Maidana
Senior Customer Success Representative, SquadLocker, INC
"The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider."
Lauren Bundy
Customer Experience Manager, Chowbotics by DoorDash
"Helpware has consistently exceeded expectations, maintaining net retention of about 70%, which is 20% more than originally planned. The team manages the project excellently, clearly outlining their progress regularly. They’re a proactive partner who takes a thorough approach to their work."
Maya Latimore
Former Senior Manager of Partner Success, Headspace Inc.