Our skilled fraud specialists across 19 global locations work alongside AI to review transactions, spot suspicious activity, and stop threats before they impact your business.
Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Our skilled fraud specialists across 19 global locations work alongside AI to review transactions, spot suspicious activity, and stop threats before they impact your business.
With fraud detection outsourcing, you strengthen compliance, reduce risk, and protect revenue without slowing down legitimate customers.
Skip the cost of an in-house fraud desk. We run hiring, training, QA, and the review tooling.
Your gain:
Lower overhead, faster ramp when attack volume spikes, more budget for product and risk.
Our analysts handle KYC, AML, and SAR workflows according to your requirements.
Your gain:
Cleaner audits, fewer regulatory gaps, documentation ready before examiners ask.
AI-powered screening and trained fraud specialists work together to catch more threats.
Your gain:
More genuine customers get approved, fewer fraudulent transactions slip through.
Every review gets scored against your rules, with calibration on fraud, disputes, and KYC checks.
Your gain:
Consistent calls, audit-ready records, fewer compliance gaps to chase down later.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
We reduce friction for legitimate customers by screening transactions, reviewing flagged alerts, and assessing risk signals.
Suspicious transfers, velocity spikes, and high-risk payments get watched and flagged in real time.
Fast review of flagged alerts clears legitimate customers quickly and sends real threats to your risk team for further action.
From document checks to KYC steps, we verify new accounts to reduce fraud risk and protect your platform from the start.
We manage disputes, collect evidence, and recover revenue from contested transactions.
Around the clock, login anomalies and takeover attempts are detected early and stopped before accounts are compromised.
Investigation workflows gather evidence, record findings, and prepare cases for compliance review.
Fraud pressure looks different at a marketplace than in logistics or healthcare. We shape review capacity, monitoring, and escalation around each operation’s real risk profile.
Keeping pace with sanctions checks, KYC reviews, customer due diligence requirements, and regulatory deadlines becomes difficult when alert volumes surge. Helpware CX teams support compliance workflows using your procedures and controls, helping maintain predictable turnaround times through audits, reporting cycles, and periods of growth.
Claims reviews can quickly pile up when billing anomalies, provider audits, and fraud investigations compete for the same internal resources. Dedicated analysts help review flagged claims, document findings, and support payment integrity workflows based on your requirements. Case throughput remains steady as claim volumes increase.
As application backlogs grow, caseworkers spend more time managing queues than moving cases forward. Trained teams review documentation, verify information, and prepare files according to your eligibility requirements. Processing capacity scales without sacrificing consistency or service standards.
A sudden increase in orders often brings a parallel rise in suspicious accounts, seller abuse, and transaction disputes. Dedicated analysts investigate flagged activity, document findings, and route confirmed violations through your escalation process. Review quality stays steady during seasonal peaks and rapid expansion.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
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-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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We split fraud work between automation and people, depending on where each one performs best. AI checks every transaction in real time, assigns a risk score, and filters out the noise. When something needs real judgment, trained analysts take over.
Filters low-confidence alerts from legacy rules, reducing unnecessary analyst review load.
Scores transactions instantly so legitimate payments pass without added customer friction.
Detects emerging fraud patterns missed by static rules across evolving typologies.
Reduces low-value alerts so analysts focus on high-risk fraud investigations.
Investigate flagged cases, gather evidence, and prepare documentation your risk team acts on.
Review unclear signals and decide whether to approve, decline, or escalate beyond AI judgment.
Guide affected customers through disputes and account recovery with clear, steady communication.
Escalate suspicious activity to compliance teams with clear reasoning and complete case context for further review.
We align on your fraud rules, risk thresholds, SLAs, and escalation paths, and size capacity for a smooth launch.
We hire fraud and AML-trained analysts, match them to your risk profile, and scale the team to your workload.
We train analysts on your products, customers, and decision logic so their reviews match your internal standards.
We review transactions, process alerts, investigate cases, and escalate real threats following your defined protocols.
We adjust thresholds, reduce false alerts, retrain on emerging fraud patterns, and continuously improve detection quality.
More than 400 brands trust us because we deliver consistent fraud operations that are accurate, reliable, and built to scale with their business.
Our analysts make fraud decisions that protect customers while keeping unnecessary friction out of the experience.
Engaged, well-trained teams make more consistent decisions and keep their expertise stable on your account over time.
With distributed teams across multiple regions, we handle fraud operations continuously as your volume grows and shifts.
Clients stay with us long-term because performance remains stable, processes stay compliant, and operations scale without disruption.
CSAT
ESAT
locations
years average length of client partnership
We've earned 30+ industry awards for consistent service quality, accurate operations, and long-term client trust across regulated, high-risk environments where precision matters most.
It means a specialized fraud detection outsourcing company runs your fraud operations, so trained analysts and AI screen transactions, review alerts, verify identities, and handle chargebacks inside your rules.
Helpware CX fraud teams operate on a dedicated-agent model that includes hiring, training, QA, and tooling in one setup, helping many clients reduce fraud operations costs by 20–40% compared to in-house teams. Turn to us directly, and we’ll review your setup in detail and provide your tailored estimate.
Yes. Outsourcing information security and fraud operations to Helpware CX means SOC 2 Type II, PCI DSS, ISO 27001, and GDPR controls, with encrypted channels, role-based access, and audit-ready logging on every interaction that touches transaction or account data.
Yes. Outsourced fraud analysts run KYC document checks, identity verification, transaction monitoring, and SAR preparation on your protocols. AI-driven AML monitoring cuts false positives 50 to 90 percent against legacy rules, so reviews stay focused on genuine risk.
AI and fraud detection software score every transaction in under 100 milliseconds, then trained analysts review the flags, investigate cases, and make the final approve or decline call. The strongest setups detect fraud above 98 percent while holding false positives under 1 percent.
Yes. Legacy fraud rules flag false alerts at ratios above 30 to 1, burying review teams. Pairing AI scoring with trained human review cuts that noise sharply, so genuine customers clear fast and analysts spend their time on real threats instead of dead-end alerts.
A focused fraud-operations pilot runs in about 30 to 60 days, covering rule mapping, compliance review, analyst training, and tool integration. From a proven pilot, Helpware CX scales to 500+ analysts within 90 to 120 days while accuracy holds steady.
