Customer Support

95 posts, page 4

Helpware CX Blog

Overhead view of a customer service representative wearing a headset at their workstation.

06 Jan, 2026 10 Golden Rules of Customer Service in 2026

Nataliia Zemlianska

Content Strategist

Customer support representative with glasses and headset, working attentively at a computer.

02 Jan, 2026 10 Key Customer Service Trends to Dominate in 2026

Nataliia Zemlianska

Content Strategist

Professional woman using a tablet in a bright, modern office environment.

12 Nov, 2025 What Is Omnichannel Customer Service? Strategy, Benefits & Examples

Nataliia Zemlianska

Content Strategist

Smiling customer service representative wearing a headset at his workstation.

09 Nov, 2025 9 Best De-escalation Techniques for Customer Service Agents

Nataliia Zemlianska

Content Strategist

Hands holding a credit card and a payment terminal for a contactless transaction.

13 Jun, 2025 What Makes Good Customer Service in Retail? Examples and Tips

Nick Mannella

CRO

A handshake between two people

02 Jul, 2024 Email Customer Service: Examples, Benefits & Best Practices

Nataliia Zemlianska

Content Strategist

Call center agent experiences the pressure and stress of the job.

19 Dec, 2023 12 Examples of Bad Customer Service and How to Fix Them

Nataliia Zemlianska

Content Strategist

Business team in a meeting with whiteboard presentation

01 Dec, 2023 Agile and Lean Practices in BPOs: the Path to Enhanced Flexibility and Efficiency

Nataliia Zemlianska

Content Strategist

Smiling customer service representative with glasses wearing a headset and working on a laptop in a modern office.

24 Oct, 2023 B2B Customer Service: Definition, Examples & Best Practices

Nataliia Zemlianska

Content Strategist

A woman wearing a white collared shirt and a dark vest is talking on her cell phone while holding a tablet in a business setting.

05 Sep, 2023 Why Digital Customer Service Is Key to Luxury Fashion Brands’ Success

Nataliia Zemlianska

Content Strategist

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Company news

Explore our latest company updates—key milestones that mark our ongoing growth and industry impact.

01 Jun, 2026 Helpware CX Is a Spring 2026 Clutch Global Award Winner

06 Mar, 2026 Helpware Reinvents Itself as a Global AI-Enabled BPM Company

A smiling man with a beard, wearing a denim shirt, sits at a desk in front of a laptop

02 Apr, 2025 Helpware Named by Clutch One of Top 100 Fastest-Growing Companies for 2025

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