Customer Support

72 posts, page 2

Helpware CX Blog

Technical support representative is working at a desk with multiple monitors in a modern office, with colleagues having a discussion in the background.

09 May, 2025Top 10 Technical Support Companies in the USA in 2025

Nataliia Zemlianska

Content Strategist

How Orchestration Layers Help Make Sense of the Chaos of Hybrid AI and Human Workflows

06 May, 2025How Orchestration Layers Help Make Sense of the Chaos of Hybrid AI and Human Workflows

Nataliia Zemlianska

Content Strategist

A handshake between two people

02 Jul, 2024Email Customer Service: Examples, Benefits & Best Practices

Nataliia Zemlianska

Content Strategist

Call center agent experiences the pressure and stress of the job.

19 Dec, 202312 Examples of Bad Customer Service and How to Fix Them

Nataliia Zemlianska

Content Strategist

Business team in a meeting with whiteboard presentation

01 Dec, 2023Agile and Lean Practices in BPOs: the Path to Enhanced Flexibility and Efficiency

Nataliia Zemlianska

Content Strategist

Smiling customer service representative with glasses wearing a headset and working on a laptop in a modern office.

24 Oct, 2023B2B Customer Service: Definition, Examples & Best Practices

Nataliia Zemlianska

Content Strategist

A large, bright open-plan office with employees working at desks with computers.

08 Aug, 2023What Is SaaS Customer Support and How Does It Work?

Nataliia Zemlianska

Content Strategist

AI developers working on multiple monitors, coding, analyzing data, and refining machine learning models.

01 Aug, 2023How Machine Learning Can Help Elevate Your Customer Service

Nataliia Zemlianska

Content Strategist

A group of call center employees working in an office, wearing headsets and focusing on their computers.

25 Jul, 2023What is VOC Analytics and What Are its Benefits

Nataliia Zemlianska

Content Strategist

A smiling woman wearing glasses is working at a computer in a bright, modern office setting. Two other coworkers are in the background having a conversation.

13 Jun, 2023Tips on how to get the most out of the knowledge base

Nataliia Zemlianska

Content Strategist

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Company news

Explore our latest company updates—key milestones that mark our ongoing growth and industry impact.

06 Mar, 2026Helpware Reinvents Itself as a Global AI-Enabled BPM Company

A smiling man with a beard, wearing a denim shirt, sits at a desk in front of a laptop

02 Apr, 2025Helpware Named by Clutch One of Top 100 Fastest-Growing Companies for 2025

Aerial view of a beachfront resort with palm trees, a pool area, and white sand leading to turquoise ocean water

11 Nov, 2024Helpware Opens Official Location in Guam

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