Blog

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Stay ahead with the latest trends, insights, and data shaping the future of customer experience—all in one place.

Call center agent experiences the pressure and stress of the job.

19 Dec, 2023 12 Examples of Bad Customer Service and How to Fix Them

Nataliia Zemlianska

Content Strategist

Smiling woman wearing a gray blazer and airpods, writing in a notebook at a table.

05 Dec, 2023 8 Benefits of HR Outsourcing in 2025

Nataliia Zemlianska

Content Strategist

Business team in a meeting with whiteboard presentation

01 Dec, 2023 Agile and Lean Practices in BPOs: the Path to Enhanced Flexibility and Efficiency

Nataliia Zemlianska

Content Strategist

Group of people smiles in a brightly lit, modern office space with glass walls

28 Nov, 2023 Green-Thinking BPOs: Crafting a Sustainable Future

Robert Nash

CEO

A woman with curly hair is using a tablet while standing next to a window with natural light

21 Nov, 2023 6 Useful Metrics to Measure Customer Experience

Jeremy Ogle

SVP of CX Consulting

Business meeting with a man presenting strategy and planning notes on a whiteboard to a group of colleagues.

01 Nov, 2023 Outsourcing for Startups: Benefits and Key Functions

Nataliia Zemlianska

Content Strategist

Two men are sitting in ergonomic chairs and working at their computers in a bright office space

30 Oct, 2023 Harmonizing Humans and Artificial Intelligence in the BPO Industry

Robert Nash

CEO

Smiling customer service representative with glasses wearing a headset and working on a laptop in a modern office.

24 Oct, 2023 B2B Customer Service: Definition, Examples & Best Practices

Nataliia Zemlianska

Content Strategist

A city intersection with multiple vehicles, including cars and trucks, overlaid with colorful digital detection graphics

17 Oct, 2023 An Insight Into Image Annotation and What It Is Used For

Nataliia Zemlianska

Content Strategist

Team leader sharing ideas with coworkers during a business meeting.

10 Oct, 2023 Top 10 Upselling and Cross-Selling Strategies to Drive Revenue

Nick Mannella

CRO

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Company news

Explore our latest company updates—key milestones that mark our ongoing growth and industry impact.

06 Mar, 2026 Helpware Reinvents Itself as a Global AI-Enabled BPM Company

A smiling man with a beard, wearing a denim shirt, sits at a desk in front of a laptop

02 Apr, 2025 Helpware Named by Clutch One of Top 100 Fastest-Growing Companies for 2025

Aerial view of a beachfront resort with palm trees, a pool area, and white sand leading to turquoise ocean water

11 Nov, 2024 Helpware Opens Official Location in Guam

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