10 Best Call Center Companies in the Philippines in 2027

Choosing a call center in the Philippines involves more than comparing hourly rates and English proficiency. Providers differ in local workforce size, delivery locations, service capabilities, technology, and ownership. These differences affect the range of services a provider can support, its geographic reach, and its ability to accommodate changing business requirements.

The market offers substantial scale. 96% of respondents to the Customer Xperience Association of the Philippines’ 2026 Executive Survey expect revenue growth of 10% to 20%, while 73% anticipate expanding their workforce.

Cost remains another important consideration. Outsourcing rates in the Philippines are typically lower than those for comparable services in the United States, although actual pricing depends on staffing requirements, service complexity, coverage, and contract terms.

This guide compares 10 call center companies in the Philippines using four core criteria: local headcount, delivery locations, service offerings, and ownership. Company details are based on publicly available information and should be verified directly with each provider to assess their fit for your business needs.

Key takeaways

• Largest Philippine operations: Teleperformance reports about 60,000 people at 29 sites, and Foundever lists more than 40,000 associates.

• Dedicated mid-market teams: Helpware works from Manila and Cebu with 500-plus people, and Magellan Solutions counts 1,248 employees.

• Delivery outside Metro Manila: SixEleven Global Services runs six sites across Mindanao, and Fusion BPO lists centers in Cebu, Davao, Legazpi, and Silang.

• Ownership and brand changes: TDCX acquired Open Access BPO in 2025, Teleperformance now trades as TP, and Fusion BPO operates as Fusion CX.

10 Best Call Center Companies in the Philippines in 2027: Comparison

To make it easier for you to choose the best call center in the Philippines that meets your requirements, we’ve consolidated the key facts into a single comparison table. It gives you a clear overview and helps spot the right partner faster.

TOP 10 Call Center Companies in the Philippines

Here are the top BPO companies in the Philippines to consider for 2027 that cater to customers across various business verticals, such as IT, energy, finance, healthcare, real estate, etc.

1. Helpware

Helpware is a business process management company founded in 2015. The company runs a call center in Manila and a second hub in Cebu, part of a network of 19 locations in 11 countries. Every client gets dedicated agents, never shared ones. Clutch named Helpware to its 100 Fastest-Growing Companies list for 2025.

Key features

• Best for: Mid-market and enterprise teams that want dedicated agents, AI tooling, and CX consulting from one partner

• Philippine sites: Two Helpware Philippines hubs, in Manila and Cebu

• Size: 500+ people in the Philippines; 4,000+ worldwide

• Services: Inbound and outbound call center outsourcing, customer support, technical support, back office, content moderation, and data annotation

• Security and quality: SOC 2 Type II, ISO 27001, ISO 9001, HIPAA, GDPR, and PCI DSS; 90 percent CSAT

2. [24]7.ai

[24]7.ai pairs contact center agents with its own AI platform, [24]7 Engagement Cloud. The company’s timeline starts in 2000, and its Manila site opened in 2008. It operates from offices in Mandaluyong and Taguig and describes itself as an outsourcing partner for Fortune 100 brands in the US. It suits enterprises that want to outsource contact center services in the Philippines to a vendor with its own automation software.

Key features

• Best for: Enterprises that want agents and an AI engagement platform from one vendor

• Philippine sites: Mandaluyong and Taguig, both in Metro Manila

• Global footprint: US, India, the Philippines, Colombia, Guatemala, South Africa, and Egypt

• Services: Voice, chat, email, and social media support with inbound, outbound, and blended teams

• Industries served: Retail, telecom, financial services, insurance, travel and hospitality, and healthcare

3. TP

TP (formerly Teleperformance) is the largest employer on this list and one of the most established names in the Philippine contact center market. Its local unit, TP in the Philippines, started operations in 1996 and reported about 60,000 people across 29 sites in August 2026. The group serves clients in about 170 countries.

Key features

• Best for: Large programs that need scale, several languages, and one global contract

• Philippine sites: 29 sites nationwide, including Metro Manila, Antipolo, Baguio, Bacolod, and Cebu

• Size: About 60,000 people in the Philippines

• Services: Customer support by voice and chat, technical support, sales, back office, and multilingual services

• Security: ISO 27001 and ISO 27701 certifications, per its security overview

4. SixEleven Global Services

SixEleven Global Services started in Davao City in 2005 with 20 seats and reported more than 5,000 employees in January 2025. It runs six sites across Mindanao: three in Davao City and one each in Digos, General Santos, and Cagayan de Oro. The service list leans toward sales work, with outbound calling and lead generation next to customer and technical support.

Key features

• Best for: Outbound sales and support programs delivered from Mindanao

• Philippine sites: Davao City (three sites), Digos, General Santos, and Cagayan de Oro

• Size: More than 5,000 employees

• Services: Telemarketing and outbound sales, lead generation, inbound customer support, technical support, data processing, and image annotation

• Industries served: IT, finance and accounting, advertising, real estate, architecture and engineering, and ecommerce

5. Fusion CX

Fusion CX (formerly Fusion BPO) was founded in 2004. It lists corporate headquarters in Kolkata, India, and Norcross, Georgia, and runs more than 40 delivery centers in 13 countries. Its Philippine footprint covers eight centers in seven cities with more than 3,000 production seats.

Key features

• Best for: Programs that combine Philippine sites with delivery in other countries

• Philippine sites: Mandaluyong, Quezon City, Cebu City (two centers), Silang, Legazpi, Davao City, and Pasig

• Size: 3,000+ production seats in the Philippines; 28 languages across the company

• Services: Customer service, technical support, lead generation, collections, data annotation, and AI-based quality monitoring

• Industries served: Banking and financial services, telecom, healthcare, utilities, travel and hospitality, and retail

6. Unity Communications

Unity Communications is a business process outsourcing (BPO) company founded in 2009 and based in Gilbert, Arizona. It works from the US, Guadalajara in Mexico, and an office in Aseana City, Parañaque, that opened in 2023. The company reports over 350 agents and made the Inc. 5000 list for the sixth straight year in 2026, at No. 2,345.

Key features

• Best for: Small and mid-size US companies that want a compact, dedicated team

• Philippine site: Aseana City, Parañaque, Metro Manila

• Size: Over 350 agents across the US, the Philippines, and Mexico

• Services: Customer service, technical help desk and IT support, data entry, back-office support, and virtual medical assistants

• Recognition: Inc. 5000 for six straight years, 2021 to 2026

7. Magellan Solutions

Magellan Solutions is a contact center in the Philippines built for small and mid-size businesses. Founded in 2005, it works from Mandaluyong and Quezon City and counts 1,248 employees and 116 clients on its homepage. The service menu covers 24/7 answering, order taking, telemarketing, lead generation, and back-office work. The company also keeps a US office in Melbourne, Florida.

Key features

• Best for: Small and mid-size businesses that need inbound, outbound, and back-office work from one provider

• Philippine sites: Mandaluyong and Quezon City

• Size: 1,248 employees in the Philippines; 116 clients

• Services: Inbound answering and order taking, outbound call center services such as telemarketing and lead generation, and back-office work

• Security: ISO 27001 certification, GDPR and PCI DSS badges, and a HIPAA-compliant omnichannel service, as stated on its site

8. Foundever

Foundever, known as Sitel Group until March 2023, has run Philippine operations since 1997. Its Philippines page lists more than 40,000 associates in 19 locations, including Metro Manila, Baguio, Cebu, Tarlac, and Puerto Princesa. Teams there work in more than 15 languages, against 60-plus across the group. In August 2026, the company closed a recapitalization that cut its debt by nearly $900 million.

Key features

• Best for: Enterprise, high-volume programs in several languages

• Philippine sites: 19 locations, including Metro Manila, Baguio, Cebu, Tarlac, and Puerto Princesa

• Size: 40,000+ associates in the Philippines; about 130,000 people worldwide

• Services: Customer care, technical support, sales and retention, collections, back office, and trust and safety

• Industries served: Banking and financial services, insurance, healthcare, technology, and retail

9. PITON-Global

PITON-Global differs from the other nine: it is a sourcing advisory firm, and its site does not present it as a call center operator. Established in Manila in 2001, it describes itself as an independent, vendor-neutral adviser. It shortlists six to ten third-party providers for each buyer and runs a competitive selection among them. Buyers pay nothing, and the provider a client selects pays PITON-Global a referral fee after placement.

Key features

• Best for: Buyers who want an adviser to run vendor selection in the Philippines

• Philippine office: Ortigas Center, Pasig, Metro Manila

• Model: Free to buyers; the selected provider pays a referral fee

• Buyer markets: US, Canada, UK, Australia, United Arab Emirates, and Singapore

• Experience: 25 years in Manila, per its site

10. Open Access BPO

Open Access BPO began in 2006 as a telemarketing company in San Carlos, California, and grew into a multilingual outsourcing provider. TDCX, a Singapore-based customer experience company, announced its acquisition of Open Access BPO in April 2025, and both companies kept their brands. Delivery runs from Makati and Davao in the Philippines and from Taipei, with a US office in Las Vegas.

Key features

• Best for: Multilingual support in Asian and European languages

• Philippine sites: Makati and Davao

• Ownership: Acquired by TDCX; announced April 2025

• Services: Customer experience, content moderation, and back-office support in 30+ languages

• Industries served: Fintech, ecommerce, SaaS, healthcare, logistics, and telecommunications

How Much Does a Call Center in the Philippines Cost?

Although outsourcing decisions increasingly consider service quality and operational expertise alongside price, cost efficiency remains an important factor. Philippine call centers offer a way to reduce support costs without necessarily compromising service quality. Pricing depends on service complexity, agent experience, coverage requirements, and the operating model.

Ask each provider for a written quote that specifies exactly what the hourly rate includes. As a reference point, Helpware publishes its own cost comparison for support teams in the Philippines, accounting for wages, benefits, recruitment, training, quality assurance, team leads, workspace, and equipment.

US In-House Support vs. Helpware Philippines

Source: Helpware’s published estimates, not industry-wide averages.

Based on these figures, the effective hourly rate is approximately 73% lower for Helpware Philippines than for US in-house support. Actual savings depend on the scope of services, staffing requirements, and contract terms.

What Affects Call Center Pricing?

• Coverage requirements: 24/7 support requires staffing across shifts, including nights and weekends.
• Technology: CRM platforms, AI tools, integrations, and reporting requirements affect the total cost.
• Language requirements: Multilingual customer support may require additional recruitment and training.
• Training and onboarding: Complex products, regulated industries, and specialized workflows increase preparation time.
• Billing model: Providers may charge by the hour, transaction, or agreed outcome.
• Wage inflation: Multi-year contracts should specify how annual wage adjustments affect rates.

The lowest hourly rate does not automatically deliver the lowest total cost. Agent retention, training requirements, service quality, and operational stability all influence the long-term economics of an outsourcing partnership.

Call Center Industry in the Philippines: Key Trends Shaping the Future

The Philippine IT-BPM sector is transitioning from the traditional call center work into more complex, high-value digital services. Cost savings are no longer the main driver in outsourcing decisions. Companies are looking for talent, innovation, and scalable solutions that can adapt to global customer needs. Let’s see what trends are determining the future of outsourcing in the country.

IT-BPM sector size

IBPAP reported 1.9 million full-time workers and $40.3 billion in revenue for 2025. Its forecast for 2026 is 1.96 million workers and $42.3 billion. The ASEAN+3 Macroeconomic Research Office puts the sector at 8.2 percent of GDP in 2024, which makes it one of the country’s largest economic contributors.

Shift toward higher-value services

The IBPAP Roadmap 2028 describes a move from cost-driven voice work toward analytics, knowledge-based services, and in-house centers that global companies run for themselves. Buyers now use Philippine customer service outsourcing for chat, email, and back-office work as well as voice.

AI adoption in contact centers

Adoption of AI in contact centers is uneven. By mid-2024, 56 percent of IBPAP member companies were implementing AI projects and 11 percent reported full implementation, BusinessWorld reported. AI chatbots answer routine questions, and AI agent assist tools pull answers from knowledge bases during a live call.

Workforce upskilling

IBPAP lists six Philippine Skills Frameworks, including one for contact center and business process management. It runs training partnerships with three government bodies: the Department of Information and Communications Technology, the Commission on Higher Education, and the Technical Education and Skills Development Authority.

Geographical expansion

Companies are increasingly opening regional hubs and tapping into talent in other cities, for example, Cebu. The providers in this guide also run sites in Davao, Legazpi, Baguio, Tarlac, and Puerto Princesa. This geographic diversification makes operations more resilient and flexible because they are not influenced by local disruptions. Expansion beyond the capital city also provides an opportunity to reduce costs, as the level of living in smaller cities is lower.

How to Choose the Right Call Center in the Philippines

Given the large number of outsourcing vendors working in this region, making the right choice isn’t as easy as it seems. However, it’s possible to narrow the list down using the following checklist.

Know what you need

The choice of the best call center company in the Philippines should be based on a perfect match rather than a sounding name. Seek out a partner who can customize their offerings to meet your needs.

Check their tech stack

Look for a Philippines call center that combines smart technology with traditional assistance if you’re looking for efficiency and long-term success. Consider real-time analytics, cloud-based tools, customer service automation, and CRM interfaces.

Quality first

A professional Filipino call center agent is the one who wows your consumers, not one who merely follows procedures. Choose a company that has a proven track record of excellent customer experience, hiring experts, and empathetic staff. Ask how each provider runs call center quality assurance: the share of calls it scores, the scorecard, and who reviews the results. Check the reviews from existing or previous clients published in open sources such as Trustpilot.

“I love working with this team. They are accommodating, understanding, and have good attention to detail. Their commitment to customer satisfaction through open communication channels fosters strong, long-term partnerships. For businesses seeking reliable BPO services, Helpware is a strategic choice for success.” – Civic Cruz

Go niche

Some contact centers are generalists, whereas others emphasize certain industries like Fintech, Healthcare, or Ecommerce. You’ll be better off working with a Philippines contact center that is already familiar with procedures and regulations unique to your industry.

💡 Worth reading: the best ecommerce outsourcing companies in the Philippines in 2026

Mind the culture

Among the top contact centers in the Philippines, look for those whose agents speak and are sensitive to Western cultures. This facilitates easier communication and helps build rapport with your customers.

The Best Call Center Company in the Philippines: Takeaways

Contact center outsourcing in the Philippines is a $40.3 billion industry that attracts businesses in search of the right price-to-quality ratio. Offshore outsourcing is a smart business strategy that helps reduce costs, boost productivity, and scale with ease. The benefits are plenty. Yet the decision to outsource Philippines call center services should be based on thorough research. Weigh all the pros and cons carefully, and choose the outsourcing partner that best aligns with your goals and needs.