Top 40 US & Global BPO Companies Leading the Industry in 2025

With 52% of executives outsourcing various business functions, BPO is a trusted strategy that unlocks a world of benefits for your business. Obvious cost reductions aside, business process outsourcing makes it possible for you to scale your team at lightning speed, hire without geographical boundaries, make your service available 24/7, and free up resources for core business activities. It provides the flexibility to swiftly respond to market fluctuations and remain agile whatever happens.

On the flip side, BPO comes with a series of challenges you should be aware of. Communication barriers, lack of direct project control, budget overruns, scope creeps—all these roadblocks are quite common when delegating business operations to BPO providers. The good news is, you can effectively bypass them by choosing a reliable and professional partner. Perhaps this blog post will help you find one.

In the following paragraphs, you will find the top 40 business process outsourcing companies in the USA and beyond. We’ve cherry-picked organizations that deliver top-notch services, boast a spotless reputation, and always put their customers first.

Explore them and choose an agency that resonates with you!

What are business process outsourcing (BPO) companies?

Business process outsourcing companies (BPO companies) are organizations that handle your business operations for you in exchange for a service fee. Common BPO examples include customer service, back-office operations, claims processing, finance and accounting, and more. With the assistance of these companies, you can decrease your team’s workload, free up their time for value-added activities, and focus on business growth rather than on managing mundane functions.

Estimated at $302 billion in 2024, the global BPO market is projected to reach $525 billion by 2030. In the US alone, there are over 262,000 business process outsourcing providers, and this number keeps growing every year. It should be no surprise then that in our day and age, you can outsource virtually any business function, be it finance and accounting, customer support, call center services, or data operations. When doing so, you should choose a BPO model that best suits your business. The most common options are:

• Project-based engagement. The BPO solution provider handles your project for a set time and/or scope.
• Dedicated team. The vendor dedicates a team to work exclusively on your project, usually over a longer period of time.
• Transaction-based model. Under this engagement, you are charged for the volume of work performed by the service provider (it can be the number of calls handled, invoices processed, emails sent, etc.).
• Hybrid model. A combination of different models tailored to your business needs.

Now that we’ve discussed what BPO companies are and what they do, let’s talk about why businesses outsource their operations instead of managing them in-house.

Benefits of hiring a BPO company

As highlighted before, business process outsourcing services offer a host of benefits, making them highly appealing to businesses of all sizes and industries.

Significant cost savings

According to an ISG study, enterprises save 15% on average with BPO. Another source reports that business process outsourcing can save a company an average of $87,012 annually, which translates to an 85% reduction compared to hiring onshore. Such significant cost reductions aren’t surprising when you factor in all the expenses of hiring in-house: employee benefits, taxes, medical coverage, recruitment services, office space, equipment, and software licenses. When working with a BPO service provider, however, you pay only for the work done for you, avoiding the extra overhead.

Ultimate flexibility and agility

Many markets are volatile and require businesses to stay agile and flexible. Let’s take the logistics industry, for example. During peak seasons, the demand for shipping services increases, which means more orders to process, more customer inquiries to address, and more documentation to deal with. By using the help of BPO firms, logistics businesses can quickly augment their teams to handle the increased workload while avoiding the hassle of in-house recruitment. Once things quiet down, they can scale down and resume normal operations. Obviously, such flexibility is not possible with in-house teams, where companies are restricted by long-term job contracts and ethical concerns.

24/7 operations

Another benefit of working with a BPO services company is that it allows you to establish 24/7 operations without paying through the nose. Let’s say you want to provide round-the-clock client support to boost customer experience and satisfaction. Doing so in-house entails hiring new employees for night shifts and paying night shift differentials to incentivize them (which can amount to a 20% increase above the base hourly wage in the US). BPO allows you to avoid these extra expenses by hiring customer support representatives from a different time zone and letting them work regular hours while it’s nighttime in your country. This is known as the “follow-the-sun” approach, and it is adopted by many businesses that want to ensure continuous operations without bloating their budgets.

Top 40 best BPO companies in 2025

With the abundance of BPO providers, it’s hard to separate the wheat from the chaff and find a reliable long-term partner for your business initiatives. Let us help you narrow down your search by introducing top business process outsourcing companies in the US and worldwide.

#1 Helpware

Helpware is a leading BPO service provider helping businesses innovate and transform their everyday operations. Established in 2015, the company blends artificial intelligence with hands-on human expertise to deliver tailored, AI-enabled solutions that bring tangible benefits from Day 1. What differentiates Helpware from other BPO companies is that it operates through three divisions, bringing sector-specific expertise to the table:

• Helpware CX—delivers omnichannel customer experiences that help organizations stand out from competitors.
• Helpware Tech—creates bespoke ISO-certified software solutions for heavily-regulated industries.
• Helpware Media—offers all-in-one marketing solutions for every stage of business growth.

With a team of 4,000+ experts operating across 19 locations and speaking 45 languages, Helpware boasts a 90% customer satisfaction score and is recognized as the top outsourcing company by Clutch and other organizations.

BPO services provided:

• Customer support
• Call center services
• Back-office outsourcing
• CX consulting
• Data operations
• Content security
• Software development outsourcing
• AI development & consulting
• Digital marketing services

Rating: 4.8 ★ (Clutch)

#2 Accenture

Accenture is one of the largest business process outsourcing service providers that creates value all over the world. With a staggering 790,000+ employees, the company has office presence in 52 countries and 200+ cities, including New York, Milan, Dublin, Tokyo, and Munich. Accenture is committed to creating positive change and acting as responsible business leaders for both their people and clients. As of 2025, the organization has served over 9,000 customers and boasts 350 partners in its ecosystem.

BPO services provided:

• Finance operations
• Supply chain
• Sourcing & procurement
• Digital engineering & manufacturing
• Talent and HR marketing services
• Customer service operations
• Sales & Commerce

Rating: 4.0 ★ (Gartner)

#3 Cognizant

Cognizant is one of the top 10 BPO companies in the world that empowers business leaders to transform experiences, reimagine processes, and embrace the latest technology. With over 30 years of experience and 343,800 employees worldwide, the team leverages AI-powered solutions to deliver outstanding results. In the BPO domain, Cognizant has helped businesses achieve more than 15% revenue increase per transaction, 600% faster claim processing, $900 million cost savings, 50% faster time to market, 8x ROI, and 50% faster ordering processes.

BPO services provided:

• Finance & accounting
• Digital marketing operations
• Omnichannel customer care
• Employee experience
• Trust & safety
• AI data training services

Rating: 4.3 ★ (Gartner)

#4 Genpact

Founded in 1997, Genpact is a recognized leader in procurement BPO and digital transformation services. However, the company’s capabilities go beyond that. With over 140,000 trained professionals in 35 countries, the agency takes care of a wide range of customers’ business operations, from customer care to supply chain management. Boasting more than 800 global clients and a total of $4.8 billion in generated revenue, Genpact makes good use of its deep industry knowledge, helping businesses of all sizes scale and grow.

BPO services provided:

• Customer care
• Finance and accounting
• Human resources management
• Risk and compliance
• Sales and commercial
• Sourcing and procurement
• Supply chain management

Rating: 4.4 ★ (Gartner)

#5 Teleperformance

Teleperformance (or TP for short) is a multinational business process outsourcing company founded in 1978 with headquarters in France. Combining AI with the unique value of human expertise, it supports businesses in 170 countries, delivering industry-specific solutions and empathetic customer experiences. TP boasts an impressive 47 years of experience, serving companies across many industries, including automotive, banking and financial services, gaming, government, and more. The company strives to build long-term partnerships with every customer, as exemplified by an average client relationship of 13 years.

BPO services provided:

• Digital CX
• Video CX
• Back-office processing
• Claims management
• Finance and accounting
• Multilingual customer support
• Data entry services
• AI automation

Rating: 4.0 ★ (Gartner)

#6 IBM

IBM is the most recognized BPO service provider that helps organizations reimagine business operations with AI-powered end-to-end process transformation. Its global presence along with 300,000 employees on board enables the company to accelerate time to value, elevate skills, and deliver a consumer-grade experience for clients on every continent. Named a leader in the 2025 Gartner Magic Quadrant for finance and accounting business process outsourcing, IBM is equipped to deliver solutions in full accordance with customers’ needs and unlock real business value.

BPO services provided:

• AI-driven finance business process outsourcing services
• Talent and HR outsourcing
• AI-driven procurement transformation
• Customer service transformation
• Data operations

Rating: 4.5 ★ (Gartner)

#7 Wipro

Wipro is a top BPO company empowering businesses to become better, leaner, and future-ready. With 30+ business process centers and 74,000+ BPO consultants on staff, the firm provides services in 40 languages to thousands of customers across the globe. Wipro brings together seasoned data analysts, wellness experts, content moderators, cognitive finance consultants, customer experience enablers, and supply chain specialists who utilize an outcome-driven approach to drive the best ROI and tangible business value.

BPO services provided:

• Human resources outsourcing
• Digital customer experience
• Finance & accounting outsourcing
• Digital procurement services
• AI & immersive operations
• Marketing as a service

Rating: 4.8 ★ (Gartner)

#8 Tata Consultancy Services

Tata Consultancy Services (or TCS) is a go-to digital transformation partner for many industry leaders around the world. Since its inception in 1968, the company handles a wide range of back-office and front-office tasks for its customers while upholding the highest quality standards. With a skilled team of over 600,000 consultants in 55 countries and 180 service delivery centres across the world, TCS helps businesses transform their operational cores, driving agility with plug-and-play, modular, and scalable digital solutions.

BPO services provided:

• Finance & accounting outsourcing
• Customer experience outsourcing
• Supply chain management
• Human resources outsourcing
• Marketing operations

Rating: 5.0 ★ (Clutch)

#9 Concentrix

Concentrix is one of the top BPO companies in the USA. Headquartered in Newark, California, it serves over 2,000 clients, both startups and iconic Fortune Global 500 brands, across 70 countries and 6 continents in 150 languages. The firm strikes a balance between deep human insights and advanced technology, combining empathy and commitment with accuracy and precision. As of 2025, Concentrix has earned over 176 industry awards and is listed among the top business process outsourcing companies.

BPO services provided:

• Customer service
• Finance & compliance
• Sales outsourcing
• Marketing operations
• Data & analytics transformation
• Lifecycle engagement

Rating: 4.5 ★ (Gartner)

#10 Deloitte

With 30+ years of experience, Deloitte is one of the most recognized business process outsourcing (BPO) companies. It is home to over 9,900 professionals in the BPS field who help businesses identify a tailored approach and build solutions that bring tangible benefits from Day 1. Today, Deloitte has 8 delivery centers designed to provide a consistent and trouble-free experience to every customer, be it a startup or a well-established enterprise. As stated on the company’s site, its existence is driven by one purpose: to make an impact that matters, providing lasting results for clients’ businesses.

BPO services provided:

• Finance operations
• HR & payroll operations
• Tax & statutory compliance

Rating: 4.6 ★ (Gartner)

#11 IQ BackOffice

IQ BackOffice is a finance and accounting outsourcing company that helps businesses in the healthcare, manufacturing, hospitality, and other industries effectively manage their finances. The team offers 24/7 transaction processing with an impressive accuracy of 99.97%, enabling organizations to cut operational costs by 50% on average. With 20+ years of experience and 3 hubs in the US, the Philippines, and India, IQ BackOffice processes over $18 billion worth of transactions annually and has detected $11 billion in duplicate transactions for its customers.

BPO services provided:

• Financial process automation
• Accounts payable
• Account receivable
• Full-service accounting
• Managed payroll
• Real-time reconciliation

Rating: 5.0 ★ (Clutch)

#12 Infosys BPM

Infosys BPM is a company providing business process outsourcing services to help businesses achieve their cost reduction objectives, get rid of process inefficiencies, and deliver a superior customer experience. Backed by 20 years of experience and a team of 60,000 innovators spread across 106 nationalities, Infosys BPM operates in 38 offices across 13 countries. The company embeds artificial intelligence at the core of everything it does to automate mundane tasks and free up customers’ resources for truly important business activities.

BPO services provided:

• Customer service
• Finance and accounting
• Human resources
• Legal process
• Sourcing and procurement
• Sales and fulfillment
• Trust and safety
• Data management

Rating: 4.0 ★ (Gartner)

#13 Auxis

Established in 1997 in Florida, Auxis is a top BPO company that empowers businesses to build high-performance business operations. It brings the necessary people, tools, and experience to reimagine customers’ business operations so that they can achieve operational efficiency and significant cost reductions. Auxis customizes its front- and back-office BPO solutions to the specific needs of every client, enabling them to automate routine activities, improve CX across channels, and turn raw data into actionable insights.

BPO services provided:

• Customer service support
• Finance & accounting outsourcing
• Revenue cycle management
• Restaurant audit & brand protection services
• Restaurant IT support services
• HR outsourcing
• Loan processing

Rating: 4.8 ★ (Clutch)

#14 Atento

Atento is one of the leading BPO outsourcing companies that transforms experiences into intelligent connections. With 110,000 employees on board, the agency boasts 95 customer service locations operating in 17 countries, including the US, Argentina, Spain, Brazil, Mexico, and more. It blends cutting-edge technologies with human touch to “turn every interaction into a moment of trust, loyalty, and long-term success.” As of today, Atento has over 400 satisfied customers who praise the company’s industry expertise, advanced technological solutions, and the flexibility it provides.

BPO services provided:

• Customer care
• B2C sales
• Content moderation
• Back-office automation
• Human resources outsourcing

Rating: Not available

#15 Capgemini

Capgemini is a well-known name in the BPO sector. It brings together over 350,000 experts across industries, providing business process outsourcing solutions and services of impeccable quality. With over 55 years of experience, Capgemini empowers organizations to unlock the value of technology and address all their business needs, from supply chain management to finance and accounting operations. Operating in 50 countries, Capgemini offers global services, helping companies all over the globe stay productive, efficient, and disruption-ready.

BPO services provided:

• Finance & accounting
• Supply chain management
• Customer experience
• Enterprise service management
• Intelligent business operations

Rating: 4.3 ★ (Gartner)

#16 ADP Inc

With an impressive 75 years of experience, ADP Inc is a top BPO company offering HR and payroll solutions for small, mid-sized, and large businesses. Trusted by over a million clients, the company pays every 1 in 6 workers in the United States, taking care of clients’ HR and payroll challenges so that they can focus on value-added activities. ADP has been recognized as one of the world’s most admired companies by Fortune for 19 consecutive years, which speaks volumes about the agency’s service quality and commitment to excellence.

BPO services provided:

• Human resources outsourcing
• Payroll outsourcing
• Compliance services

Rating: 4.4 ★ (Gartner)

#17 Capita

Capita is a prominent business process outsourcing provider that helps customers across the public and private sectors run their operations efficiently. Operating across 8 countries, the company supports primarily UK and European clients, offering people-based BPO services underpinned by market-leading technologies. With a team of 34,000 seasoned professionals, Capita has expertise in many industries, including government, education, financial services, healthcare, telecommunications, and retail.

BPO services provided:

• Customer experience services
• Procurement services
• Finance & accounting outsourcing
• Pension administration
• Managed learning services

Rating: Not available

#18 Alorica

Alorica is one of the best business process outsourcing companies focusing on CX solutions that fit the needs of different brands. Its team of over 100,000 employees combines 25+ years of experience with relentless curiosity to overcome business challenges and deliver tangible results. Alorica delivers BPO services in 75 languages, processing over 3 billion interactions annually and featuring an average client tenure of 10 years. As of 2025, the agency has 250+ clients across various industries, including banking, communications, healthcare, and more

BPO services provided:

• Customer experience and contact center outsourcing
• Workforce management
• Financial business services
• Fraud prevention

Rating: 4.3 ★ (Gartner)

#19 EXL Service

EXL Service is among the top BPO companies recognized for visionary leadership and driving AI-enabled digital transformation. Backed by a team of 60,000 professionals operating on 6 continents, the organization brings the expertise and solutions its clients need to succeed in their industries. EXL’s comprehensive data- and AI-led solutions combine advanced analytics and robust data foundations to deliver better business outcomes with speed and precision. No wonder the company has 150 Fortune 1,000 and Global 2,000 clients.

BPO services provided:

• Customer experience
• Finance & accounting
• Marketing operations outsourcing
• Risk and compliance services
• Operations management
• Business process automation

Rating: 4.9 ★ (Gartner)

#20 Foundever

Founded in 1994, Foundever is a BPO company empowering brands through innovative CX outsourcing. With 150,000 employees on board, the agency connects brands and customers 9 million times a day in 60 languages. Headquartered in Luxembourg, Foundever serves 45 countries, blending human expertise with AI-driven capabilities to deliver unparalleled customer experiences. From technical support to trust and safety outsourcing, the company covers a diverse range of business needs, helping organizations stay efficient and future-proof.

BPO services provided:

• Back-office support
• Trust & safety
• Customer care
• Sales & retention
• Technical support

Rating: 4.3 ★ (Gartner)

#21 Invensis

The next on our list of BPO companies is Invensis, a global BPO company that enables businesses to maintain focus on their core competencies. Established in 2000, it brings together over 6000 experts across 13 industry verticals who handle the whole gamut of business operations, from claims processing to back-office support. Drawing on 25+ years of experience, the team equips clients with the latest technologies, offers holistic solutions, and provides top-notch customer service to clients’ user bases, ensuring the smoothest CX.

BPO services provided:

• Finance & accounting outsourcing
• Call centers
• Back-office support
• Claims processing
• Order management
• Revenue cycle management

Rating: 4.8 ★ (Clutch)

#22 Qualfon

Qualfon, one of the leading BPO vendors, provides businesses with “CX that puts people first.” Founded in Mexico City in 1995, the company offers global business process outsourcing services for brands that want to strike the ideal balance between efficiency, scale, and empathy. With over 13,000 employees on board, Qualfon helps organizations across 11 industries to efficiently handle their operations, from customer support to direct mail marketing. Many startups and Fortune 500 companies consider Qualfon one of the leading BPO companies.

BPO services provided:

• Back-office support
• Tech support
• Lead generation
• Direct mail marketing
• Revenue operations
• CX innovation

Rating: Not available

#23 SkyTech

Founded in 2013, SkyTech is one of the top BPO companies in Bangladesh, offering 24/7 inbound and outbound customer support, call center solutions, and related services. Over the last 10 years, the firm has delivered more than 500 projects, helping businesses worldwide overcome their toughest challenges and achieve unparalleled efficiency. With a 4.9-star rating on Clutch and 5 stars on GoodFirms, SkyTech strives to deliver premium performance to every client, paying attention to every minute detail to ensure the highest customer satisfaction.

BPO services provided:

• Customer support
• Back-office support
• Virtual assistance
• Content moderation
• 3D services for AR & VR
• Telemarketing & sales

Rating: 4.9 ★ (Clutch)

#24 Tech Mahindra

With 50 delivery centers in 15 countries, Tech Mahindra is a digital changemaker that disrupts old ideas, helping enterprises transform and scale at unparalleled speed. Regarded as one of the top BPO companies in the USA and beyond, it serves over 270 global customers in 50 languages. Backed by 78,000 experienced consultants and tech enthusiasts, Tech Mahindra brings agility, resilience, and efficiency to customers’ business operations, enabling them to stay relevant in their respective markets and gain a significant competitive edge.

BPO services provided:

• Digital CX
• Back-office services
• Business-process-as-a-service

Rating: 4.8 ★ (Gartner)

#25 DOXA Talent

DOXA Talent is one of the leading BPO companies specializing in offshore and nearshore staffing services. With access to the top 1% talent, the firm allows business owners to build and customize their teams while ensuring 100% cultural alignment. DOXA Talent puts an emphasis on ethical employment, building resilient teams that love what they do and empower customers to scale, saving them 3.5 hours per day on average. DOXA’s workforce is diverse and global: businesses can hire experts from the United States, Vietnam, the Philippines, Kenya, Colombia, and Panama.

BPO services provided:

• Customer support
• HR outsourcing
• Procurement, payroll, and other finance & accounting services
• Legal assistance

Rating: Not available

#26 HGS (Hinduja Global Solutions)

HGS (Hinduja Global Solutions) is a global leader in digital customer experience and business process management (BPM), specializing in AI-powered outsourcing solutions. With over four decades of experience, HGS partners with enterprises to enhance customer engagement, streamline operations, and drive digital transformation. HGS employs over 18,000 professionals across 10 countries, delivering services through 33 delivery centers. The company is part of the Hinduja Group, a multi-billion-dollar global conglomerate.

BPO services provided:

• Customer support
• Back-office processing
• Human resources outsourcing (HRO)
• Digital marketing services
• AI-driven analytics and automation

Rating: 4.9 ★ (Gartner)

#27 HCL Technologies

HCL Technologies (HCLTech) is a global IT services and consulting company headquartered in Noida, India. With over 227,000 employees across 60 countries, HCLTech delivers digital transformation solutions, including cloud, AI, cybersecurity, and enterprise applications. HCLTech offers a wide range of business process outsourcing services, encompassing finance and accounting, HR operations, and supply chain management.

BPO services provided:

• Finance and accounting outsourcing
• Human resources outsourcing
• Supply chain operations
• Application support and maintenance
• Digital consulting and transformation

Rating: 4.6 ★ (Gartner)

#28 Hugo Inc.

Ranking among the leading BPO companies, Hugo Inc. is more than just a team of outsourcers. With 4,500 employees on board and access to 200,000 vetted talents, the firm builds world-class teams that cover a diverse range of clients’ needs, from general customer support to expert troubleshooting for hardware, software, and networks. Hugo accepts only 2% of candidates, assigning the most qualified professionals to real client projects, resulting in exceptional customer satisfaction and an average client partnership of 3.5 years.

BPO services provided:

• Customer support
• Call center support
• Back-office support
• AI & ML model training
• E-commerce operations outsourcing

Rating: 5.0 ★ (Clutch)

#29 WNS Global Services

WNS Global Services is a digital-led business transformation company that co-creates smarter businesses with more than 700 clients across 10 industries. Combining domain excellence with continuous innovation, the firm designs intelligent, human-led solutions for diverse business needs. With 66,000 employees across 13 countries and 65 delivery centers, WNS is equipped to handle virtually any business process, from customer support to supply chain management, guaranteeing seamless experiences for both brands and their customers.

BPO services provided:

• Finance and accounting solutions
• Procurement services
• Customer experience transformation
• Procurement outsourcing
• Supply chain management

Rating: 4.5 ★ (Gartner)

#30 Conduent

The next on our BPO companies list is Conduent, an organization offering technology-led business process solutions. As a recognized leader in CX services, Healthcare, and HR, it processes a staggering 2.3 billion customer service interactions every year. Thanks to its dedicated global team of 56,000+ associates, vast process expertise, and advanced technologies, Conduent effectively handles customers’ digital operations, improving customer experiences, boosting performance, and getting rid of costly inefficiencies.

BPO services provided:

• Customer experience management
• Finance, accounting, and procurement
• HR & payroll solutions
• Back-office processing support
• Order-to-Cash services

Rating: 4.5 ★ (Gartner)

#31 Unity Communications

Unity Communications is one of the most recognized BPO companies with offices in Mexico, the United States, and the Philippines. Its team of 350+ onshore, nearshore, and offshore agents serve over 200 customers around the world, both small businesses and Fortune 500 organizations. The firm offers customized BPO solutions for versatile business needs, from back-office support to virtual medical assistants, covering finance, healthcare, e-commerce, real estate, and other sectors. Unity Communications blends smart automation with hands-on expertise, delivering tangible business benefits to every customer.

BPO services provided:

• Back-office support
• E-commerce support
• Call center services
• Finance and accounting outsourcing
• Data entry services
• Virtual medical assistant

Rating: 4.9 ★ (Clutch)

#32 Serco

With 50,000 employees spread across 20 countries, Serco is a British multi-national company offering BPO and other services to government and public sector clients. The organization’s core capabilities include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset & facilities management. By bringing together the right people, technology, and partners, Serco creates innovative solutions that make a lasting impact and address the most urgent challenges of the modern world.

BPO services provided:

• Customer service
• Service design and advisory
• Resourcing
• Case management

Rating: Not available

#33 TTEC

With 40 years of experience, TTEC is one of the most longstanding BPO companies. Boasting over 50,000 employees operating across 6 continents in 50 languages, it helps businesses optimize CX and business outcomes to deliver the highest customer satisfaction at the lowest cost per interaction. TeleTech was founded in 1982, and throughout its long history, the company has delivered billions of last-mile customer conversations across hundreds of technologies and deployed thousands of CX technology solutions, bringing customers over $1.5 billion in revenue.

BPO services provided:

• Back-office support
• Customer care
• Revenue generation
• Technology support
• AI-powered contact center
• Customer relationship management

Rating: 4.0 ★ (Gartner)

#34 TaskUs

TaskUs is a popular BPO service provider that brings together people and technology to elevate customer support, protect communities, advance AI, and drive growth. Backed by a team of 60,000 employees (49% of whom are women), the company provides services in 30 languages across 30 offices in the United States, the Philippines, Colombia, Croatia, Japan, and other countries. What separates TaskUS from many other BPO companies is its continuous self‑improvement, unwavering commitment to excellence, and well-developed emotional intelligence.

BPO services provided:

• AI & safety alignment
• Autonomous vehicle operations
• Sales outsourcing
• Customer experience & agentic AI
• Learning as a service

Rating: 4.8 ★ (Gartner)

#35 IQVIA

IQVIA is a BPO service provider offering solutions for the healthcare and life sciences sectors. With 13,000 technology experts across 100 countries, the company is on a mission to create a healthier world by accelerating innovations that lead to better patient outcomes. Since its inception in the 1950s, IQVIA has processed over 64 petabytes of proprietary data, including 1.2 billion non-identified patient records, and tracked 85% of global pharma sales. It creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources, and extensive domain expertise.

BPO services provided:

• Commercial outsourcing services
• Market access managed services
• Field reimbursement management outsourcing
• Flexible outsourcing solutions

Rating: 4.5 ★ (Gartner)

#36 Optum

Optum is among the top BPO companies delivering cutting-edge services to the healthcare, financial, and pharmaceutical industries. Operating in Brazil, the United Kingdom, and India, it empowers businesses to optimize their performance and achieve better outcomes for their patients. From health information management outsourcing to utilization management services, the company covers a diverse range of business needs, helping organizations decrease their workload and free up time for core business activities.

BPO services provided:

• Revenue cycle management
• Health information management outsourcing
• Utilization management services
• Contact center outsourcing

Rating: 3.0 ★ (Gartner)

#37 Firstsource

Firstsource is a specialized global business process outsourcing company established in 2001. Its 34,000-employee-strong team operates across 57 centers in 10 countries, handling over 2 billion back-office transactions and 200 million customer interactions every year. With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, Firstsource is a trusted growth partner for leading global brands, including Fortune 500 and FTSE 100 companies. It has helped some clients achieve $4 million in annual savings, reduce call avoidance by 95%, and cut corporate account onboarding costs by 55%.

BPO services provided:

• Customer experience
• Contact center outsourcing
• Intelligent automation solutions
• Finance and accounting outsourcing

Rating: 4.0 ★ (Gartner)

#38 NTT DATA

NTT DATA is a global BPO vendor helping businesses deliver excellent customer experiences with AI-powered business process services and BPO solutions. Boasting over 190,000 employees on staff across 50 countries, NTT DATA is one of the largest BPO companies capable of serving businesses of any size and industry, from automotive to life sciences. Through agentic business process as a service and modular, software-delivered operations, the company empowers customers to redefine their services and improve business outcomes.

BPO services provided:

• Business support processes
• Customer services and interaction management
• Finance & accounting outsourcing
• Industry-specific BPO solutions

Rating: 4.5 ★ (Gartner)

#39 ArvatoConnect

ArvatoConnect is the UK-based division of Arvato, a global BPO company. With 50+ years of experience and 800 employees across 4 UK sites, it serves 11 countries through its multilingual capabilities. The organization partners with businesses that are ready to reshape and reinvent how they work and how they connect with those who matter most. ArvatoConnect develops innovative, technology-led solutions to create better experiences and enable its customers to build stronger connections, boost brand loyalty, and grow their businesses.

BPO services provided:

• Business process automation
• Back-office support services
• Enterprise resource planning
• Customer service automation
• Industry-specific BPO

Rating: 4.0 ★ (Gartner)

#40 Callbox

Founded in 2004, Callbox is the largest provider of outsourced B2B marketing and sales support services for businesses worldwide. For over 20 years in the industry, the company has delivered over 1.3 million qualified leads and created 20,000+ lead gen programs, helping clients achieve their goals and objectives. It provides services in more than 15 languages, ensuring high-quality lead generation without language barriers. Over 15,000 companies across the globe grow with Callbox’s services, including such giants as Google, Microsoft, Intel, and AMD.

BPO services provided:

• B2B lead generation
• Inbound lead generation
• Outsourced SDR
• Event marketing services
• Cross-border marketing

Rating: 4.6 ★ (Clutch)

Top 10 BPO companies in the world: Comparison table

Top BPO companies: Helpware—our top choice

Among the presented BPO companies, we believe Helpware deserves the highest spot. Let us explain why:

• Global support. With 4000+ experts on board and 19 offices in 11 countries, Helpware operates on a global scale, delivering services in 45 languages.
• Three divisions. Unlike the featured BPO companies, Helpware boasts three divisions, each focused on its own area of expertise. With Helpware, you get everything you need in one place, from software development to building the smoothest customer experiences.
• Highest customer satisfaction. A 4.6-star rating on Clutch based on 46 positive reviews goes to show that the company truly cares about its customers. What makes Helpware different from many other BPO companies is that it puts customers at the forefront of everything it does, boasting a customer satisfaction score of 90%.
• Strong expertise. Helpware has dozens of projects in its portfolio, delivering tangible business benefits to customers. For example, the company helped this ticketing platform resolve fraud 35% faster and eliminate human error.
• Connections that last. Unlike many BPO companies, Helpware goes beyond transactional client-vendor relationships. It strives to foster strategic partnerships built on trust and collaboration. No wonder the company achieved an average client partnership of over 5 years.

Want to partner with Helpware? Contact us today and tell us about your project.

Find your long-term BPO partner today

With the abundance of BPO companies, it’s quite challenging to find a reliable and long-term partner. The aim of this article is to help you in your search by narrowing down your options. When selecting organizations for this blog post, we based our choices on a variety of factors, including global presence, range of services, industry expertise, customer satisfaction, and the ability to deliver long-term value to clients. As a result, we’ve compiled a list of 40 top BPO companies that stand out for their excellence and commitment to help.

Explore and compare the companies to make an informed decision. Check the organizations’ websites, review BPO models and prices, read reviews on Clutch and similar portals, take a look at their portfolios, and request demo calls if necessary. Doing a bit of homework upfront will help you pick a partner who not only gets the job done but also truly understands your needs, goals, and objectives, helping you grow and achieve lasting success.

We wish you all the best with your business initiatives!