Back-office work stays invisible until it breaks: a claims backlog, an invoice run that slips past month-end, an order file full of keying errors. Back-office outsourcing companies fix that by taking the volume off your team, but the market mixes 500,000-person giants with focused specialists, and their service pages all promise the same thing.
Demand keeps rising. Grand View Research values the global business process outsourcing market at $328.4 billion and projects it will reach $695.8 billion by 2033, a 9.9 percent compound annual growth rate. ISG’s latest quarterly index shows BPO contract value up 12 percent year over year, its fourth consecutive quarter of double-digit growth, with bundled back-office services among the strongest areas. And recent Deloitte research shows 58 percent of organizations running global business services expect to increase that footprint over the next three years.
This guide breaks down 10 leading back-office outsourcing companies to help you identify the partner that best fits your operational requirements, industry compliance needs, and growth trajectory.
The short answer: Helpware is our top pick for mid-market companies that need compliance-ready back-office teams measured on accuracy and SLAs. Genpact, WNS, EXL, and Infosys BPM lead for enterprise finance and accounting transformation. Conduent fits government and healthcare administration. Sourcefit suits mid-market teams that want offshore specialists at published rates. Sutherland, TP, and Concentrix fit large programs that combine front- and back-office work.
What Is Back-Office Outsourcing?
Back-office outsourcing means handing the behind-the-scenes processes that keep a business running to an external provider. Front-office teams talk to customers; back-office teams process the orders, documents, claims, payments, and records those conversations create. Providers deliver it as back-office support outsourcing, usually with a dedicated team, defined SLAs, and a growing layer of automation.
These functions include, but are not limited to:
- Data entry and data management
- Order processing
- Claims processing
- Finance and accounting
- HR administration
- Document processing
- Compliance operations
- Procurement
- Fraud and risk operations
Each of these functions is a distinct type of back-office support, with its own volumes, systems, and compliance rules, so most buyers start by outsourcing one or two of them.
How We Selected and Evaluated the Top 10 Back-Office Outsourcing Companies
We compared providers on six criteria and checked every company fact against the provider’s own website, annual report, or regulatory filings:
- Back-office scope: Depth in data entry, document and claims processing, finance and accounting, and related functions, not only customer support.
- Compliance and security: Published certifications and compliance frameworks, such as SOC 2, ISO 27001, PCI DSS, and HIPAA.
- Delivery footprint: Onshore, nearshore, and offshore options, and the time zone and language coverage they create.
- Fit for the buyer: Who the provider serves best, from mid-market teams to global enterprises.
- AI and automation: How the provider combines automation with human review for exceptions and quality control.
- Proof: Documented client results.
Information about each provider is compiled from publicly available sources, including company websites, published case studies, and third-party reviews. Services, pricing, and certifications change over time. Verify all details directly with each vendor and evaluate them against your specific use case.
Top 10 Back-Office Outsourcing Companies for 2027: Comparison
| Company | Best fit | Key processes | Pricing | Locations | Compliance |
|---|---|---|---|---|---|
| Helpware | Mid-market firms in regulated industries needing dedicated teams | Data entry, order processing, claims, insurance verification, AP/AR | Custom quote; hourly or subscription | 19 locations, 11 countries | SOC 2 Type II, ISO 27001/9001, PCI DSS; GDPR, HIPAA, CCPA |
| Genpact | Large enterprises transforming global finance operations | Record-to-report, invoice-to-cash, source-to-pay, supply chain | Custom quote; resource-, transaction- or fixed-price contracts | 100+ centers, 25+ countries | ISO 27001, ISO 22301 |
| WNS (part of Capgemini) | Insurance, travel, banking and healthcare enterprises | Finance, accounting, procurement, industry-specific back office | Custom quote; FTE, transaction, subscription or outcome-based | 65 centers, 13 countries | ISO 27001 (52 centers), PCI DSS, SOC 1/2 Type II |
| EXL | Insurers and healthcare organizations | Claims, underwriting, revenue cycle, risk-adjustment coding, finance | Custom quote; transaction-, fixed-price or subscription contracts | 11 countries | ISO 27001/22301, PCI DSS, SOC 1/2 Type II, HITRUST |
| Infosys BPM | Enterprises combining back-office and IT transformation | Finance, accounting, HR, procurement, supply chain | Custom quote; pay-as-you-go BPaaS and outcome-based options | 42 centers, 14 countries | ISO 9001/27001/27701/22301; SOC 1 Type II (parent-level) |
| Conduent | Government agencies and health plans | Benefits, claims, government payments, document processing | Custom quote; fixed, variable or transaction-based fees | 24 countries | ISO 27001, PCI DSS, HITRUST; HIPAA risk assessments |
| Sutherland | Technology, telecom and financial services firms with document-heavy operations | Document processing, data analytics, finance, and accounting | Custom quote; outcome-based contracts available | 70+ offices | ISO 27001, ISO 27701 |
| Sourcefit | Mid-market companies seeking offshore specialists | Data processing, accounting, insurance support, medical billing | $980–$4,800 per FTE/month; varies by role and seniority | 6 countries | ISO 27001/27701, PCI DSS (scope-specific), SOC 2 Type I; Type II in progress; HIPAA/GDPR-aligned |
| TP | Global enterprises needing multilingual, multi-country operations | Back-office, middle-office, document management | Custom quote; no public rate card | Nearly 100 countries | ISO 27001/27701, PCI DSS, SOC 2 Type II; ISO 22301/HIPAA-aligned |
| Concentrix | Enterprises combining back-office and customer experience | Finance, accounting, data, and AI services, trust and safety | Custom quote; per transaction, output or staffing hours | 74 countries | ISO 27001/22301, PCI DSS, SOC 2 Type II, HITRUST |
Top 10 Back-Office Outsourcing Companies: Overview
#1 Helpware
Back-office delivery with measurable operational results
Helpware provides back-office outsourcing for enterprise and mid-market clients, combining dedicated teams, automation, and managed operations. Its strongest documented evidence is in processing accuracy and SLA performance, particularly in healthcare-related programs.
- Documented results: A UK medical equipment company achieved 99.5% order accuracy with a Philippines-based team that grew from 15 to 45 people. A US medical transportation provider reported 100% SLA attainment across a program combining back-office operations and voice support.
- Core expertise: Data entry, order processing, claims processing, insurance verification, medical billing, and accounts payable/receivable support.
- Industry coverage: Healthcare and telehealth, SaaS, ecommerce and retail, fintech, gaming, automotive and logistics, and the public sector.
- Delivery strengths: Dedicated teams, automation for document intake and data extraction, and specialist handling of exceptions and quality review. Helpware describes its operations as HIPAA and GDPR compliant.
- Scalability: Helpware reports scaling teams from 5–10 FTEs to 500+ within 90–120 days.
#2 Genpact
Finance and accounting operations with documented AP automation results
Genpact runs end-to-end finance, accounting, procurement, and supply chain back-office operations for large enterprises, and now describes itself as “the Agentic Operations company.” Its strongest published evidence is in accounts payable, where its case studies report gains in touchless processing, accuracy, and cycle time.
- Documented results:
- A global distribution and logistics provider processing about 3.5 million invoices a year raised touchless processing from 7% to as much as 65%. Data extraction accuracy rose from 40% to 92%, and on-time payment from 60% to 95%.
- A global consumer goods and beverage company cut invoice cycle time from more than three days to under one, with about 80% of AP running touchless.
- Core expertise: Accounts payable, invoice-to-cash, record-to-report, financial planning and analysis, sourcing and procurement, supply chain management, risk and compliance, and HR management.
- Industry coverage: Banking and capital markets, insurance, consumer goods and retail, life sciences, healthcare, high tech, manufacturing, communications and media, private equity, and software and digital platforms.
- Delivery strengths: Managed operations and process redesign rather than staff augmentation, supported by Genpact AP Suite (capture, matching, fraud and duplicate detection, supplier queries) and a record-to-report suite.
- Scalability: More than 146,500 employees and more than 100 delivery centers in more than 25 countries, serving clients in more than 35 countries, according to its latest annual report. Genpact reports working with about a quarter of the Fortune Global 500.
#3 WNS Global Services
Analytics-led BPO with 60 delivery centers and a proven track record across nine industry verticals
WNS runs finance, accounting, procurement, and industry-specific back-office processes, with particular depth in insurance, travel, and shipping and logistics. Capgemini completed its acquisition of WNS in October 2025, adding consulting and technology services to WNS delivery.
- Documented results: A UK pet insurer cut claims settlement cycle times by more than 60% using a claims solution built on WNS’s SKENSE platform. For a leading energy provider, WNS deployed its TRAC ONE-F accounts payable platform in seven weeks and cleared the backlog within 30 days.
- Core expertise: Procure-to-pay, record-to-report, finance governance, risk and compliance, procurement, insurance claims, and freight documentation.
- Industry coverage: Insurance, travel and leisure, banking and financial services, healthcare, life sciences, shipping and logistics, energy and utilities, manufacturing, retail and CPG, and hi-tech and professional services.
- Delivery strengths:
- TRAC ONE-F: AI applications for touchless AP, AR, and record-to-report.
- TRAC eClose: month-end close tracking.
- SKENSE: document data capture.
- Malkom: freight bookings and bill of lading corrections.
- Scalability: WNS reports more than 66,000 employees in 65 delivery centers across 13 countries, serving more than 700 clients.
#4 EXL Service
Data and analytics-led outsourcing with recognized leadership in insurance and healthcare back office
EXL Service combines operations with data and AI services. Its back-office work is concentrated in insurance, healthcare, finance, and accounting. Its recent case studies show reductions in manual effort in claims handling and billing.
- Documented results: A UK motoring and insurance organization cut manual intervention in claims operations by 60% and operational effort by 65%. A global energy services firm reached more than 85% automatic matching in order-to-cash billing and cut invoice processing time by more than half.
- Core expertise: Claims management, underwriting support, premium and benefit administration, revenue cycle management, risk-adjustment coding, payment integrity, collections, and corporate accounting (procure-to-pay, order-to-cash, financial reporting, treasury).
- Industry coverage: Insurance, healthcare back office for providers and payers, banking and capital markets, communications and media, energy and utilities, retail, and business and technology services.
- Delivery strengths: EXLerate.AI coordinates AI agents across workflows such as claims adjudication and AP. XTRAKTO.AI extracts data from unstructured insurance documents. Both support EXL’s back-office support teams.
- Scalability: More than 68,000 employees across six continents, with operations centers in 11 countries, according to its latest annual report.
#5 Infosys BPM
Enterprise-grade business process management from a global IT powerhouse with 38 delivery centers across 13 countries
Infosys BPM is the business process management arm of Infosys Ltd, focused on finance and accounting, procurement, and HR operations, often delivered alongside IT modernization. Its published finance case studies report automation savings and wider reconciliation coverage.
- Documented results: A global fast-food holding company automated 68 finance and accounting processes with 15 bots. It saved $1.15 million in the first year and more than 5,100 manual hours a year. A multinational media company raised vendor reconciliation coverage from 20% to 98% after consolidating finance operations.
- Core expertise: Procure-to-pay, quote-to-cash, record-to-report, tax support, sourcing and procurement, HR outsourcing, master data management, legal process management, and financial crime compliance.
- Industry coverage: Manufacturing, retail and CPG, logistics, financial services, healthcare and insurance, energy and utilities, communication services, media and entertainment, and travel and hospitality.
- Delivery strengths: Infosys Topaz AI capabilities, Infosys Accounts Payable on Cloud for AI-powered invoice-to-pay, and business-process-as-a-service offerings on a pay-as-you-go, outcome-based model.
- Scalability: More than 60,500 employees in 42 delivery centers across 14 countries, serving 254 clients as of March 2026. Its finance practice alone has more than 18,000 professionals.
#6 Conduent
Government and enterprise back-office specialist with deep experience in regulated process outsourcing
Conduent administers government benefits, health plan operations, and high-volume document and payment processing for public agencies and large enterprises. Few BPOs disclose public-sector program volumes at its scale.
- Documented results:
- For the US Social Security Administration, Conduent has digitized more than one billion pages of disability application records with 99.9% accuracy since 2003.
- In a long-running accounts payable engagement for a major telecom provider, it reports a 96% discount capture rate, 98% automation, and a 99% reduction in exception processing.
- Core expertise: Benefits administration, health plan administration, Medicaid claims, payment integrity, government payments, digital mailroom, document processing, lockbox services, and finance and accounting (order-to-cash, record-to-report, source-to-pay).
- Industry coverage: Government, healthcare, insurance, banking and finance, transportation, manufacturing, retail, media and technology, energy and utilities, and travel.
- Delivery strengths: Platforms such as BlitzDocs for document digitization and ExpertPay for child support transactions, plus long-running program administration for public agencies.
- Scalability: In its latest annual report, Conduent states it processed more than 454 million Medicaid claims and disbursed about $80 billion in government benefit payments in a year. It reports about 51,000 associates in 24 countries.
#7 Sutherland Global Services
AI-augmented BPO with 200+ patented innovations and 40 years of back-office outsourcing experience
Sutherland provides back-office operations on its own automation platforms, particularly in finance and accounting, and document processing. Its published case studies report measurable gains in accounts payable and receivable.
- Documented results: A US print and marketing services provider rebuilt accounts payable with Sutherland’s Prodigy platform. Invoices processed within three days rose from 78% to 90%, and the invoice error rate fell from 0.5% to under 0.1%. A global express courier automated accounts receivable, cutting manual effort by 93% and reconciling more than 90% of payments without manual work.
- Core expertise: Customer-to-cash, source-to-pay, record-to-report, financial planning and analysis, risk advisory, and document processing.
- Industry coverage: Banking and financial services, insurance, mortgage services, healthcare, high tech, communications and media, manufacturing, retail and consumer goods, energy and utilities, and travel and logistics.
- Delivery strengths:
- Prodigy: finance automation.
- Extract: intelligent document processing.
- Robility: process automation.
- Outcome-based contracts make up more than 40% of its finance and accounting work.
- Scalability: More than 40,000 employees in more than 70 offices. Sutherland reports serving more than half of the Fortune 500.
#8 Sourcefit
Offshore back-office teams with published, all-inclusive pricing
Sourcefit builds dedicated offshore teams for growing companies through several engagement models, from staff leasing to fully managed BPO. It is one of the few providers that publishes its rates.
- Documented results: Sourcefit’s case studies report team size and hiring speed rather than accuracy or cost figures. It built a team of more than 50 finance and back-office specialists for an ecommerce platform on two-to-four-week hiring cycles. A US technology services provider uses a 38-person team for billing, collections, and accounts receivable follow-up.
- Core expertise: Accounting, data processing, insurance support, medical billing, HR support, compliance operations, legal support, and administration.
- Industry coverage: Ecommerce, accounting and finance, insurance, health and medical, construction, education, government, retail, transport and logistics, and travel and hospitality.
- Delivery strengths: Rates of $980 to $4,800 per full-time employee per month cover pay and benefits, HR, recruiting, IT, and delivery management, with no setup fees. WorkingAI pairs AI automation with managed teams.
- Scalability: More than 2,000 employees in nine operations centers across six countries, serving more than 220 clients.
#9 TP (formerly Teleperformance)
Global-scale BPO with back-office capabilities across 88 countries and 265 languages
TP is one of the largest outsourcing providers in the world and offers back-office and middle-office services alongside its core customer care business. Back-office and BPO work accounted for about 4% of group revenue in its latest annual results.
- Documented results: TP’s back-office page reports 30% faster turnaround on first-time-right loan processing and up to 2x faster underwriting, without naming the clients. Its only published case study with metrics is in AI data services: 100,000 warehouse video assets annotated at 99% accuracy, with operations running in three weeks.
- Core expertise: Finance and accounting (procure-to-pay, order-to-cash, record-to-report, reconciliation), payroll and benefits, data entry, master data, document processing and digitization, content moderation, fraud monitoring, and insurance claims.
- Industry coverage: Automotive, banking and financial services, communications, energy and utilities, gaming, government, healthcare, insurance, media, retail and ecommerce, technology, and travel.
- Delivery strengths: The TP.ai platform family, including TP.ai Dataservices, and multilingual delivery in more than 400 languages and dialects (one TP page gives 300).
- Scalability: About 490,000 employees in more than 600 facilities across nearly 100 countries, serving about 1,500 clients.
#10 Concentrix
Technology-infused CX and back-office services across 40+ countries with enterprise-scale capacity
Concentrix delivers back-office services such as finance and accounting and trust and safety through the same integrated model it uses for customer experience. Its 2023 acquisition of Webhelp expanded its European delivery.
- Documented results: A technology company’s partner-funding program handled 16x the application volume with 70% faster processing and no added staff. Approval time fell from five hours to 1.5. A UK telecom provider collected 29% more cash while staying compliant with its financial regulator’s rules.
- Core expertise: Procure-to-pay (invoice processing, payments, travel and expenses, payroll), order-to-cash (credit, billing, cash application, collections), data and analytics, and trust and safety.
- Industry coverage: Automotive, banking and financial services, energy and utilities, government and public sector, healthcare, media and communications, retail and ecommerce, technology, and travel.
- Delivery strengths: The iX Product Suite of AI tools for agents and operations, plus an agentic operating framework announced in September 2025.
- Scalability: About 455,000 staff in about 483 locations across 74 countries, serving more than 2,000 clients, according to its latest annual report.
Which Outsourcing Model Fits Your Business?
The right model depends on how much process ownership you want to retain, how clearly you define outcomes, and whether you need operational capacity or end-to-end transformation. These four models are analytical categories, and providers may offer more than one.
| Outsourcing model | How it works | Best fit | What you need in place | Main trade-off | Providers to consider |
|---|---|---|---|---|---|
| Enterprise process transformation | The provider redesigns and runs end-to-end processes such as procure-to-pay or record-to-report, often combining operational delivery with technology changes. | Enterprises modernizing fragmented, multi-country operations and targeting structural improvements in cost, control, and performance. | Executive sponsorship, a multi-year roadmap, clear business outcomes, and internal change-management resources. | Longer transitions, complex governance, and benefits that materialize in stages. | Helpware, Genpact, EXL, Infosys BPM, WNS |
| Managed operations against service levels | The provider runs defined processes and is accountable for agreed metrics such as accuracy, turnaround time, and SLA attainment. | Enterprise and mid-market companies with established processes, measurable outputs, and a need for accountable delivery. | Baseline performance data, documented workflows, and clearly defined SLAs and quality standards. | Less day-to-day control; changes to scope may require contract changes and repricing. | Helpware, Sourcefit, Conduent, Sutherland, TP, Concentrix |
| Dedicated team | Named specialists work exclusively on your processes while you retain control over priorities, workflows, and process design. | Companies handling knowledge-intensive, evolving, or incompletely documented processes that need dedicated expertise. | Internal process ownership, quality standards, training, and escalation procedures. | You retain more management responsibility, and accountability for accuracy may be shared. | Helpware, Sourcefit |
| Transactional outsourcing | The provider processes individual units of repeatable work, with pricing based on volume or completed transactions. | Organizations with high-volume, rules-based tasks, stable demand, and clearly defined acceptance criteria. | Reliable volume forecasts, unambiguous output requirements, and rules for handling exceptions. | Unit prices can exclude exceptions, rework, and other costs unless the contract specifies otherwise. | TP, Concentrix, Sutherland, Conduent, Helpware |
How Back-Office Outsourcing Is Priced
Only one provider on this list, Sourcefit, publishes rates: $980 to $4,800 per full-time employee per month, all-inclusive, depending on role and seniority. The rest quote from your volumes, process complexity, delivery location, and compliance requirements. Most proposals use one of four models:
| Pricing model | How it works | Best fit |
|---|---|---|
| Per FTE or hourly | You pay for a dedicated team’s time, often with shared or dedicated team leads and QA | Variable work, frequent exceptions, processes still being documented |
| Per transaction | You pay a set rate per invoice, claim, order, or record | Stable, high-volume work with clear volume forecasts |
| Outcome-based | Fees tie partly to agreed results, such as accuracy, turnaround time, or cost per transaction | Mature processes with reliable baseline data |
| Hybrid | A base team fee plus transaction or outcome components | Programs moving from manual work to automation |
Helpware, for example, quotes custom pricing with hourly and subscription billing options. Whatever the model, ask each provider to price the same scope so you compare like for like, and ask what happens to fees as automation reduces manual volume.
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Support staff included in the package:
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
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*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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How to Choose the Right Back-Office Outsourcing Partner
Back-office outsourcing has moved well beyond cost arbitrage. What business leaders need from a partner today is operational continuity, compliance confidence, and the ability to scale without quality degradation. The companies on this list represent very different operating philosophies: from the global reach of TP and Concentrix, to the analytics depth of EXL and WNS, to the compliance-first partnership model at Helpware. None of them is the right fit for every situation. Match your operational complexity, regulatory requirements, and preferred outsourcing destinations to the provider’s actual delivery model.
Then hold every shortlisted provider to the same back-office metrics. Ask for current figures from comparable client programs:
| Metric | What it measures | What to ask |
|---|---|---|
| Accuracy | Share of records, orders, or claims processed without errors | How is accuracy sampled and audited, and by whom? |
| Turnaround time | Time from receipt to completion | What turnaround do you commit to by work type and volume band? |
| SLA attainment | Share of SLAs met each period | Which SLAs carry service credits, and what happens after repeated misses? |
| Cost per transaction | Total cost divided by completed units | How will this figure change as automation increases? |
| First-pass yield | Share of work completed without rework or escalation | How do you route and resolve exceptions? |
Write each target into the contract and review SLA compliance monthly by work type. Before signing, also confirm audit reports for every certification a provider claims, the transition plan and timeline, and client tenure, since long partnerships signal that quality holds up after the first year.
Questions to Ask About AI in Back-Office Work
Every provider on this list now sells automation, but adoption is uneven. ISG’s recent study of BPO buyers found that 43 percent of enterprises still use AI in BPO mainly for efficiency, only 14 percent report AI-first outcomes, and only 21 percent say they have the internal skills to govern AI-enabled BPO services. That gap makes governance questions as important as the technology itself:
| What the provider says | What to ask | Evidence that counts |
|---|---|---|
| “We automate your workflow.” | Which steps are automated today, and which still run manually? | A process map with automated steps marked |
| “Humans handle the exceptions.” | How do low-confidence outputs reach a specialist, and how fast? | Exception routing rules and queue times |
| “Our tools are proprietary.” | Who owns the automation logic, models, and your data if you change providers? | Ownership and exit terms in the contract |
| “Everything is auditable.” | How is each automated decision logged for your auditors? | A sample audit trail |
| “AI lowers your cost.” | How will productivity gains show up in your price over the contract term? | A pricing mechanism tied to automation rates |
Patents, labs, and tool names show what a provider has built. Only results from a comparable workflow show what it delivers. Providers that answer with named tools, owners, and audit trails are ready to run business process automation with human oversight built in.
From Longlist to Shortlist
1. Choose your operating model first: dedicated team, managed operations, enterprise transformation, or transactional.
2. Keep only providers whose documented processes and industries match your work.
3. Send the same scope, volumes, and SLA definitions to each provider, and compare total cost, not rates.
4. Ask each finalist for one comparable reference and the audit reports that cover your proposed site.
5. Run a paid pilot with written exit criteria before signing a multi-year contract.
Scoping a back-office program? Share your work types, volumes, and SLA targets, and we’ll show you how a dedicated Helpware team would run it and which metrics we’d report each month.
