Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
In the digital world, Ukrainian call center services offer a secret weapon for business success. Powered by a hardworking culture, Ukraine's talent pool is brimming with tech-savvy teams skilled in IT support and meeting diverse customer needs. The local workforce, proficient in the English language, has played a key role in driving an active business sector with strong niches in software development, IT, and BPO.
Notably, in 2022, Ukrainian IT companies attracted a staggering $1B in foreign investments. Forming alliances with local BPO firms and customer service call centers represents a strategic business maneuver: it enables significant cost reduction, improved operational efficiency, and optimized service quality. This substantial investment in Ukraine's IT expertise can unlock potential ways for new business opportunities.
Explore the diverse range of call center services that address your unique needs and drive business growth.
Groundbreaking technology combined with CX best practices enables us to deliver service that connects, resonates, and consistently exceeds customer expectations.
Chosen for our quality. Trusted by the best.
The top call center metrics you need to track!
Our call centers are strategically located around the world to provide you with the best of global talent and local market understanding.
Select a location that aligns with your business needs.
Ukraine's contact center landscape is versatile and diverse, capable of serving various industries with tailored services to meet specific needs. For instance, the telecommunications sector can leverage Ukraine's skilled workforce for both technical and customer support services, while the e-commerce sector can utilize its expertise in customer relations to handle inquiries, returns, and complaints. Healthcare and finance industries, dealing with sensitive information, can benefit from the high standards of data security and privacy upheld by Ukrainian call centers. They offer specialized support for complex queries and can handle the high volume of calls, especially during peak times. The software and technology industry can particularly benefit from the robust call center IT support services Ukraine offers. With a workforce that is both technologically literate and fluent in multiple languages, Ukrainian answering services can provide comprehensive IT support, covering everything from basic troubleshooting to more complex technical queries. Retail and transportation industries can outsource a call center in Ukraine to manage order inquiries, delivery scheduling, customer complaints, and more. This not only enhances customer satisfaction but also enables these industries to streamline their operations and focus on core business functions.
Ukraine operates in the Eastern European Time (EET) zone, which is 2 hours ahead of Coordinated Universal Time (UTC +2). However, many contact center in Ukraine operate 24/7 to cater to international clients. The implementation of round-the-clock operations ensures that call center solutions in Ukraine can provide consistent and uninterrupted services, irrespective of your business's location or working hours.
Outsourcing to Ukraine is more cost-effective than many Western countries, without compromising the quality of service. However, it's important to consider other factors like operational efficiency and cultural compatibility when choosing an outsourcing destination. Notably, cities such as Odessa have emerged as significant hubs for contact center services, attracting global businesses with their competitive pricing structures. Opting for a call center in Odesa Ukraine can result in substantial cost savings, allowing businesses to reallocate resources toward other critical areas, thereby enhancing overall operational efficiency and growth.
Call center agents in Ukraine have high proficiency in English. They are generally university-educated and have undergone rigorous training to perfect their communication skills and customer service capabilities. If you need some other languages like Spanish or German, it is better to discuss this requirement with your potential vendor in advance as not all the contact centers possess agents with the following language knowledge. Generally, you can usually find a call center in Ukraine with English-speaking agents for your business needs.
Ukraine is known for its skilled and educated workforce, competitive pricing, and excellent service delivery. Ukrainian call center agents are fluent in multiple languages including English and are well-versed in providing both inbound and outbound call center services. Outsourcing answering services to Ukraine not only offers a versatile effective solution to your business needs but also allows you to tap into a pool of talented professionals dedicated to optimizing optimizing CXs.
What our clients are saying
Get inspired by feedback from our partners who have reaped the benefits of our top-notch call center services.
“Helpware's consistent performance has been a significant help to the client, delivering 500 agents offering excellent call center services per day. The team has met the vast requirements despite the project's size and scope. Overall, the partnership has been a fruitful one.“
Chris Newton
Project Manager, NIC Virginia
“Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.“
Cameron Ryther
Vendor Manager, Samsara
“Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers.”
Maria Maidana
Senior Customer Success Representative, SquadLocker, INC
"The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider."
Lauren Bundy
Customer Experience Manager, Chowbotics by DoorDash
"Helpware has consistently exceeded expectations, maintaining net retention of about 70%, which is 20% more than originally planned. The team manages the project excellently, clearly outlining their progress regularly. They’re a proactive partner who takes a thorough approach to their work."
Maya Latimore
Former Senior Manager of Partner Success, Headspace Inc.