Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Poland, a nation steeped in rich cultural heritage and layered historical significance, has been progressively making waves as a renowned and unparalleled destination teeming with exceptional outsourcing talent. Ever since its historic accession to the EU in 2004, Poland has reaped immense benefits from the generous EU investments. These funds have attracted foreign businesses seeking BPO services.
In the recent past, the sector of call center services in Poland has witnessed remarkable expansion, rapidly evolving from its modest inception in the late 1990s to today's thriving industry. Currently, Poland proudly hosts more than 200 call centers, providing vast employment opportunities for over 300,000 talented individuals. Krakow and Warsaw, the hubs of Poland's call center operations, hold over 125,000 of these positions.
Explore the diverse range of call center services that address your unique needs and drive business growth.
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Our call centers are strategically located around the world to provide you with the best of global talent and local market understanding.
Select a location that aligns with your business needs.
Opting to outsource call center services to Poland lets you leverage a diligent, highly skilled workforce. This decision ensures premium customer support at savings of 50% or more compared to U.S. call centers. Furthermore, Poland touts a robust economy, government-backed international business alliances, and a rapidly growing business and consumer culture. Experts anticipate this growth trajectory to persist. The nation's focus on human rights and worker comfort yields satisfied employees and exceptional service. With a work culture similar to the United States and a high level of English proficiency, Poland presents an effortless transition for businesses seeking to outsource their call center operations. Outsourcing a contact center to Poland guarantees substantial cost savings without compromising on service quality.
Polish call centers are primarily concentrated in Krakow, housing 70,000 call center professionals, and Warsaw, employing 56,000. Other call center Poland hubs are scattered throughout cities such as Szczecin, Poznań, Wrocław, Katowice, Gdańsk, Trójmiasto, Katowice, Łódź, Rzeszów, Lublin, Torun, Małopolskie, and Olsztyn. At Helpware, we assist in exploring diverse options based on your specific business requirements. We aim to redefine global outsourcing through superior culture building across all locations, including Krakow, Poland. We empower our teams with the right tools and environment, paving the way for their success.
On average, a multilingual call center representative in Poland earns approximately PLN 26 per hour, equivalent to around $6.82. This rate typically applies to educated, dedicated customer service agents proficient in multiple languages. In contrast, the average hourly wage for mono-lingual call center agents in the U.S. spans $25-$30. Therefore, outsourcing to Poland could potentially result in labor cost savings of up to 75%, without compromising on service quality. Typically, U.S. companies that outsource their call centers to Poland realize total savings of about 50%.
US companies frequently outsource their support teams to Poland due to the nation's highly skilled and multilingual workforce, cost-effective services, similar work culture, and robust infrastructure. This ensures high-quality support while generating significant savings for these businesses.
Setting up a call center in Poland or any other location within our expansive network commences with a detailed needs analysis. This analysis allows us to gain profound insights into your business and define your outsourcing requirements. At Helpware, we collaborate with you to tailor an RFP suited to your enterprise, connect you with ideal contact centers, and assist with selection, coordination, and contract negotiation. Identifying the right location for your call center and managing its execution can be burdensome if tackled single-handedly. However, our expertise in Poland call center solutions significantly simplifies this process from inception to completion, with minimal to zero fees for our advisory services.
What our clients are saying
Get inspired by feedback from our partners who have reaped the benefits of our top-notch call center services.
“Helpware's consistent performance has been a significant help to the client, delivering 500 agents offering excellent call center services per day. The team has met the vast requirements despite the project's size and scope. Overall, the partnership has been a fruitful one.“
Chris Newton
Project Manager, NIC Virginia
“Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.“
Cameron Ryther
Vendor Manager, Samsara
“Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers.”
Maria Maidana
Senior Customer Success Representative, SquadLocker, INC
"The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider."
Lauren Bundy
Customer Experience Manager, Chowbotics by DoorDash
"Helpware has consistently exceeded expectations, maintaining net retention of about 70%, which is 20% more than originally planned. The team manages the project excellently, clearly outlining their progress regularly. They’re a proactive partner who takes a thorough approach to their work."
Maya Latimore
Former Senior Manager of Partner Success, Headspace Inc.