Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Columbus is the capital city of the state and the largest city in central Ohio. The city has an active business atmosphere, driven by versatile industries. Columbus is known for its strong presence in the finance, insurance, healthcare, education, and retail sectors. In addition, the city is home to a growing tech community, with plenty of startups and established tech companies headquartered in the city.
As Columbus continues to attract new businesses and niches, the need for effective customer service has become increasingly crucial. One of the ways that companies can ensure they are providing professional customer service is by outsourcing services to call centers in Ohio which are reliable in the area. By improving their CS operations, businesses can elevate their customer relationships, leading to increased growth and overall success.
Explore the diverse range of call center services that address your unique needs and drive business growth.
Groundbreaking technology combined with CX best practices enables us to deliver service that connects, resonates, and consistently exceeds customer expectations.
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Our call centers are strategically located around the world to provide you with the best of global talent and local market understanding.
Select a location that aligns with your business needs.
When we talk about a domestic call center, we are referring to a contact center that operates within the same country as the business it supports. For Columbus, Ohio, a domestic call center would be one located within the United States, specifically catering to the needs of businesses in the local region. Domestic call centers in Ohio continue to improve and equip their agents with innovative tech solutions for enhanced CX.
Domestic call centers in Columbus Ohio have several advantages over international ones when it comes to outsourcing. With a domestic answering service, you can be sure that the agents speak the same language as your customers and have a good understanding of your local market. Domestic call centers are also subject to the same laws and regulations as your business, providing better compliance and accountability. Additionally, domestic call centers offer greater flexibility in terms of customization, reporting, and integration with your existing systems. When it comes to outsourcing your call center in Columbus, Ohio, choosing a domestic call center can provide many benefits for your business.
The average annual salary for a call center representative in Columbus is approximately $35,109 as of 2023. To break it down, this translates to around $16.88 per hour or roughly $675 per week. However, it's important to note that the actual rate may vary depending on factors such as the BPO company you choose to partner with, their expertise level, the competencies of their agents, and the specific services required for your project. These variables can influence the package and should be taken into account when considering outsourcing your call center needs. Generally, your business can benefit from reasonable costs and a high level of performance provided by a call center in Columbus Ohio.
While call centers primarily specialize in providing customer support through telecommunications, BPO (Business Process Outsourcing) vendors offer a broader range of services. In addition to handling customer inquiries, BPO vendors can manage various other functions, including software support Columbus, back-end administrative tasks, and loan underwriting. Moreover, BPO agents typically work under contract agreements and operate on behalf of another company, often working behind the scenes to handle specific business processes and operations.
Among the US states, Texas stands out with the highest number of call centers, boasting a total of 710. These call centers collectively provide employment opportunities for over 288,000 individuals in the state.
Helpware, a leading company in customer support outsourcing, is headquartered in Lexington, KY. In addition to its headquarters, Helpware has established offices in Kentucky, Virginia, and California. As an organization committed to growth and expansion, Helpware continues to thrive in its mission of delivering exceptional customer service solutions.
What our clients are saying
Get inspired by feedback from our partners who have reaped the benefits of our top-notch call center services.
“Helpware's consistent performance has been a significant help to the client, delivering 500 agents offering excellent call center services per day. The team has met the vast requirements despite the project's size and scope. Overall, the partnership has been a fruitful one.“
Chris Newton
Project Manager, NIC Virginia
“Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.“
Cameron Ryther
Vendor Manager, Samsara
“Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers.”
Maria Maidana
Senior Customer Success Representative, SquadLocker, INC
"The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider."
Lauren Bundy
Customer Experience Manager, Chowbotics by DoorDash
"Helpware has consistently exceeded expectations, maintaining net retention of about 70%, which is 20% more than originally planned. The team manages the project excellently, clearly outlining their progress regularly. They’re a proactive partner who takes a thorough approach to their work."
Maya Latimore
Former Senior Manager of Partner Success, Headspace Inc.