Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Being the most populous city in the USA, New York State boasts an exceptional array of versatile businesses and industries ranging from small startups to huge global companies. As a global business hub, the city is a natural location for many national and international companies looking to establish themselves in the US market. A call center in New York with a team of highly skilled agents can change the way your business operates.
A wide range of industries, including finance, technology, real estate, and more supports the Big Apple’s vibrant economy. For businesses looking to outsource their customer service functions, New York is an ideal location in terms of tailored expertise. By choosing a call center in NYC businesses can not only level up their interaction with clients but also make a positive impact on the local community by creating call center jobs in New York.
Explore the diverse range of call center services that address your unique needs and drive business growth.
Groundbreaking technology combined with CX best practices enables us to deliver service that connects, resonates, and consistently exceeds customer expectations.
Chosen for our quality. Trusted by the best.
The top call center metrics you need to track!
Our call centers are strategically located around the world to provide you with the best of global talent and local market understanding.
Select a location that aligns with your business needs.
Yes, with a team of agents available to handle incoming calls 24/7, it is possible to process the sheer volume of calls effectively. We use state-of-the-art technology and call routing software to ensure that inbound phone calls are directed to the appropriate agent, minimizing wait times and improving the overall experience of your product or service users.
Call Center New York takes data security and privacy very seriously. We use encrypted channels and secure servers to store information from users, and our agents are trained to handle sensitive information confidentially and professionally. We also comply with all relevant regulations, such as HIPAA and PCI-DSS.
Call center services in New York offer a variety of solutions, including back-office outsourcing, inbound calls, outbound calls, live chat or e-mail support, and social media management. Our trained agents can handle versatile inquiries, and complaints, and provide customized help for each caller. For example, a software company can ask for assistance when it comes to technical support and troubleshooting. An e-commerce platform is often interested in finance and accounting outsourcing to meet its customers' needs. All customer-oriented needs and more will be covered by NY contact center companies.
New York agents have experience working with clients across a wide range of industries, including healthcare, software development, finance, e-commerce, and more. We understand the unique needs and challenges of each industry and can tailor our services to meet the specific needs of our clients. Today you can observe a great number of call center jobs in NYC hiring representatives to work for diverse niches.
Our Helpware BPO service in NY has a rigorous training program for all agents, which includes instruction on client service best practices, effective communication, and customer issues resolution. We also monitor all calls and interactions to ensure that our call center representatives are meeting our high standards for top-notch service. Looking for a rewarding career in the client care area? Finding a call center job in New York is a unique opportunity for people who are ready to learn and grow professionally and personally.
What our clients are saying
Get inspired by feedback from our partners who have reaped the benefits of our top-notch call center services.
“Helpware's consistent performance has been a significant help to the client, delivering 500 agents offering excellent call center services per day. The team has met the vast requirements despite the project's size and scope. Overall, the partnership has been a fruitful one.“
Chris Newton
Project Manager, NIC Virginia
“Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.“
Cameron Ryther
Vendor Manager, Samsara
“Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers.”
Maria Maidana
Senior Customer Success Representative, SquadLocker, INC
"The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider."
Lauren Bundy
Customer Experience Manager, Chowbotics by DoorDash
"Helpware has consistently exceeded expectations, maintaining net retention of about 70%, which is 20% more than originally planned. The team manages the project excellently, clearly outlining their progress regularly. They’re a proactive partner who takes a thorough approach to their work."
Maya Latimore
Former Senior Manager of Partner Success, Headspace Inc.