Teleperformance Alternatives: 8 CX Partners for Mid-Market Companies

Your program runs 80 agents, and your account at a global giant feels like it runs on someone else’s priorities. Account managers rotate, small process changes need a change order, and requests that matter to your team keep getting pushed behind larger projects.

Teleperformance and Concentrix have the resources and global reach to handle complex CX operations. But those strengths don’t necessarily tell you what working with either company will be like when your program has 80 or 200 agents. Consistent account management, responsiveness, industry expertise, and flexibility may matter more to your day-to-day operations.

This guide compares eight alternatives to Teleperformance (now branded TP) and Concentrix: Helpware, Everise, Sutherland, Alorica, TaskUs, TTEC, TELUS Digital, and Foundever. Some are more focused specialists; others offer substantial global scale with a different mix of capabilities. The best choice depends on the problem you want a new provider to solve.

Key takeaways

• TP and Concentrix each employ hundreds of thousands of people and serve large enterprise programs; size brings reach, but it does not guarantee the right account model for a smaller operation.
• Both companies have seen recent corporate changes. Review how those changes affect your account before treating them as a reason to leave.
• Compare alternatives against your real switching priorities, be it senior attention, industry expertise, security evidence, AI deployment, languages, or delivery locations.
• For healthcare and financial services programs, check the scope of certifications and audit reports, contract obligations, and the safeguards in the proposed delivery environment.
• Treat a 90-day transition as a planning example; a pilot, parallel run, and measured volume shifts reduce the risk of a rushed cutover.

Teleperformance and Concentrix Alternatives at a Glance

* Employee and country figures come from each company’s website or latest filing. Country figures may describe delivery countries instead of every market served and therefore should not be read as equivalent to local staffing in every location.

How We Evaluated These Teleperformance and Concentrix Alternatives

Our evaluation criteria for this article focus on whether a provider suits a CX program of roughly 20 to 500 agents. We considered publicly available information about:

• account fit,
• industry experience,
• security and compliance,
• AI capabilities,
• delivery locations,
• languages, and
• corporate developments.

These criteria describe trade-offs; they are not a published numerical scoring model. Providers represent different areas of buyer fit, not a claim that one universally outperforms the next.

Teleperformance vs Concentrix: What Are You Giving Up?

Both TP and Concentrix offer capabilities that smaller suppliers may not match. For example, TP operates in nearly 100 countries and offers specialized services such as LanguageLine interpretation and TLScontact visa processing. Concentrix combines CX operations with consulting, analytics, and enterprise technology work. Those features matter when assessing what a replacement would need to cover.

TP may be the better fit when you need broad geographic reach or specialized services under one contract. Concentrix is worth considering when your engagement includes enterprise CX technology design as well as operations. For an 80- or 200-agent program, however, the question is less about which company is larger and more about who will lead the account, how quickly changes are handled, and what the contract includes.

Why Companies Look for Alternatives to Teleperformance and Concentrix

If neither of the abovementioned strengths matters much to your program, the case for staying gets weaker. Mid-size teams tend to look elsewhere when a provider’s priorities drift away from their own, and that drift usually shows up in one of four ways.

1. Consolidation changed the supplier landscape

TP acquired Majorel, while Concentrix combined with Webhelp; neither acquired brand remains an independent alternative. TP subsequently adopted its shorter brand name. Both companies have also announced organizational or cost initiatives. Ask whether those developments will change your service team, locations, contract, or technology commitments.

2. Large accounts may have different needs

Concentrix reports that its top five clients account for about 19 percent of revenue and that its top 30 clients have stayed an average of 16 years. Those numbers show how much of the business rests on a small group of very large, long-standing clients. For a program of 80 or 200 agents, you compete with those accounts for the best managers, sites, and new tools, so ask early how the provider staffs and prioritizes accounts of your size.

3. AI expectations and actual delivery may differ

The AI gap adds to the attention problem, and it’s widest in specialized work. ISG research found that 67 percent of surveyed BPO buyers expect their provider to lead AI adoption, yet 58 percent of industry-specific programs in its sample remained manual or labor-led and just 6 percent were described as AI-first.

Plus, in customer-facing service, human escalation still matters: Gartner found 87 percent of surveyed customers wanted access to a human agent when companies use GenAI for service.

A practical setup blends AI and human support: AI handles routine contacts, and agents take the cases that need judgment, which also keeps the human option your customers expect.

4. Regulated programs compete for specialist attention

Certifications themselves aren’t the gap: TP and Concentrix both hold SOC 2 and PCI DSS audits, and Concentrix adds HITRUST CSF. The gap is who works your queue. A certificate covers the controls at audited sites, not whether your agents and supervisors work only on regulated accounts or know your state licensing rules.

At a provider serving 1,500 to 2,000+ clients across dozens of industries, your healthcare or fintech program might share team leads and trainers with retail work. That mix is how a skipped identity check turns into a compliance incident, and it’s why some teams move to a specialist running a dedicated HIPAA-compliant call center.

The 8 Best Teleperformance and Concentrix Alternatives

With those reasons in mind, here are the eight alternative providers, starting with Helpware as the publisher. The eight providers below range from more focused specialists to large global alternatives. Each entry highlights a suitable use case, documented capabilities, limits to investigate, and a delivery footprint.

1. Helpware: best for mid-market CX with healthcare depth

Website: Helpware

Best for: Mid-market and growth-stage companies in healthcare, SaaS, ecommerce, and fintech that want CX operations, AI, and software development from one partner.

What stands out:

• Healthcare and telehealth specialization, with HIPAA-ready workflows and healthcare BPO services for providers, payers, and digital health companies.
• Security and compliance: Helpware lists SOC 2 Type II reporting, ISO 27001 and ISO 9001 certifications, and programs addressing HIPAA, GDPR, and PCI DSS. Buyers should request current evidence and confirm which entities, locations, and services it covers.
• AI capabilities: Helpware lists chatbots, agent assist, voice AI, QA automation, and accent neutralization, backed by 200+ AI specialists. Ask for live-program examples and performance measures relevant to your queue.
• Pilot and scale-up options: Helpware describes 30- to 60-day pilots and the ability to grow programs from five to ten FTEs to 500+ in 90 to 120 days. Treat the timeline as a proposed delivery scenario to confirm against hiring market, training complexity, and contract scope.

Delivery footprint: 19 locations on four continents: onshore in the US and Puerto Rico, nearshore in Mexico, and offshore in the Philippines, Ukraine, Uganda, Georgia, and across Europe, with multilingual customer support in 45+ languages.

Limits to weigh: Helpware has 4,000+ people across 11 countries, far fewer than TP or Concentrix. Buyers requiring a very wide site network or more than 45 support languages should compare its proposed coverage with larger providers. If you shortlist Helpware, go beyond the company profile and confirm governance arrangements and specialist references for the specific program.

2. Everise: best for healthcare payers and providers

Website: Everise

Best for: Health plans, providers, pharmacy benefit managers, and life sciences companies that want a CX partner focused on regulated industries.

What stands out:

• Healthcare focus: Everise names payer, provider, pharmacy benefit management, and life sciences as core verticals, and it was named a Leader in the Everest Group Healthcare CXM PEAK Matrix.
• Regulated-industry standards: Everise states that its operations meet HIPAA, HITRUST, SOC 2, PCI DSS, and ISO 27001 requirements; the scope and form of independent assurance should be verified.
• Healthcare acquisition: it bought the healthcare and utilities verticals of Continuum Global Solutions, adding about 8,000 staff in the US, Colombia, and the Philippines.
• EverAI: its published AI program covers recruiting, training, QA, analytics, and security, with partners such as Sanas and Krisp. Request a comparable live-deployment example where AI maturity is a deciding factor.

Delivery footprint: 20,000+ agents in the US, the Philippines, India, Colombia, Guatemala, and Singapore, in 32 languages. Founded in 2016 and backed by Brookfield and Warburg Pincus.

Limits to weigh: Everise describes meeting several security standards without publishing all relevant certificates or reports in the cited material, so request the latest evidence and scope. It currently lists six delivery markets; confirm that the named locations cover your hours, languages, and residency requirements.

3. Sutherland: best for financial services and outcome-linked partnerships

Website: Sutherland

Best for: Banks, mortgage lenders, insurers, and healthcare organizations looking for sector expertise and contractual accountability around measurable outcomes.

What stands out:

• Outcome-linked relationships: Sutherland says 63 percent of client partnerships are contractually tied to measurable outcomes. That does not establish that every contract uses results-based fees, though, so ask how KPIs, incentives, service credits, and any variable pricing work in the proposed agreement.
• Financial services depth: banking, investment management, mortgage, and insurance feature prominently in its industry portfolio. It has also launched FinAI Hub for banking and financial-services AI.
• Published AI platforms: Sutherland Connect, CX360, Translate AI, and the Sentinel AI suite. Confirm which tools are operational in the proposed service and whether there are relevant measured results.
• Audited security: an ISO/IEC 27001 certificate from BSI covering 57 sites in 12 countries.

Delivery footprint: 40,000+ people in 70+ offices across 18 countries, including the US, Canada, Mexico, Colombia, Jamaica, India, the Philippines, Egypt, and Bulgaria. In business since 1987.

Limits to weigh: CX is one of several service lines alongside engineering and digital consulting, so confirm who will lead your account. Sutherland doesn’t publish a language count.

4. Alorica: best for broad multilingual programs

Website: Alorica

Best for: Companies seeking a large multilingual voice and digital provider with broad regional coverage.

What stands out:

• Language reach: 75+ languages across 16 countries in North America, Latin America and the Caribbean, EMEA, and Asia-Pacific.
• Security: Alorica lists SOC 2, ISO 27001, and PCI DSS on its security page. Buyers should establish the applicable report or certification scope and confirm any required payment-card controls.
• Named AI tools: evoAI conversational AI, ReVoLT real-time voice translation, and the AVA RealTime Assistant for agents.
• Hiring activity: Alorica reported hiring 8,000+ people in the first half of 2026 and plans for approximately 12,000 more. These figures indicate recruitment activity, not necessarily net headcount growth or immediately available capacity for a new account, but it’s worth mentioning.

Delivery footprint: 16 countries, with fast growth in Egypt, India, and the Philippines. Headquartered in Irvine, California, and privately held.

Limits to weigh: With more than 100,000 employees, Alorica is another large provider. A mid-size buyer should test the proposed account-coverage model instead of assuming it offers more attention than TP or Concentrix. Its cited security page does not establish the scope of any HIPAA-specific controls, so it should be checked separately if relevant.

5. TaskUs: best for digital-native brands and trust and safety

Website: TaskUs

Best for: Fast-growing tech, social media, gaming, food delivery, and fintech companies, especially those that need trust and safety work next to customer support.

What stands out:

• Digital-first mix: its 2025 reporting puts digital CX at 56 percent of service revenue, trust and safety at 26 percent, and AI services at 18 percent. Trust and safety is a substantial business line, making TaskUs worth evaluating when content moderation and customer support must operate together.
• Beyond support: financial crime and compliance services for fintech and marketplace clients.
• Security: the annual report describes SOC 2 Type 2, ISO 27001, HITRUST, and PCI DSS credentials or requirements. Verify the relevant entity, service, report dates, and coverage.
• In-house AI: the TaskGPT generative AI suite for agents.

Delivery footprint: approximately 64,700 people at the end of Q3 2026, according to the company’s November 4 earnings release, operating across 13 countries, including the US, Mexico, Colombia, India, the Philippines, and Europe, in 30+ languages.

Limits to weigh: Meta accounted for roughly 26 percent of revenue in the cited filing, a concentration worth discussing when evaluating resource commitments. A proposed take-private transaction failed to win shareholder approval, while refinancing changed TaskUs’s debt position. Neither development establishes delivery problems on its own, however. Ask about account continuity and staffing distribution, particularly because a large share of the workforce is based in the Philippines.

6. TTEC: best for government CX and a FedRAMP-certified cloud offering

Website: TTEC

Best for: Government agencies and regulated organizations in financial services and healthcare seeking a combination of CX operations and technology consulting.

What stands out:

• FedRAMP: TTEC’s Humanify Enterprise – Government cloud service is listed as FedRAMP Certified in the federal marketplace on the JAB path. The designation applies to that named cloud offering, not automatically to every TTEC service or client environment.
• Two-part model: TTEC Engage runs operations, and TTEC Digital handles CX technology and consulting.
• Named AI tools: TTEC ADDI, Clarity, Perform, and Intelligent Fraud Automation.

Delivery footprint: 54 delivery centers in 22 countries, with onshore, nearshore, and offshore options. Employs about 51,000 people and offers services in 50+ languages.

Limits to weigh: TTEC has disclosed a strategic review of TTEC Digital and a lender covenant waiver; its top ten clients account for about 47 percent of revenue. These warrant specific questions about business continuity, proposed sites, and account leadership. Do not infer an absence of ISO 27001, SOC 2, or PCI DSS assurance from an incomplete public listing—request the evidence relevant to your program.

7. TELUS Digital: best for CX plus AI data work

Website: TELUS Digital

Best for: Technology, telecom, and BFSI companies that want customer care and AI training data from the same provider.

What stands out:

• CX and AI data under one roof: TELUS Digital provides customer service, tier 1–3 technical support, back-office services, and trust and safety. Its AI data operations advertise work in 500+ languages and dialects. However, that figure is not the same as the approximately 60 languages cited for CX delivery.
• Fuel iX platform: agent assist, copilots, and agent training tools built on its own generative AI platform.
• Telecom parent: TELUS Corp. now owns 100 percent of the company after buying out public shareholders.

Delivery footprint: 82,000+ people in 35+ countries, with CX in 60 languages and recent expansion in India, Southeast Asia, and Argentina. Formerly TELUS International, headquartered in Vancouver.

Limits to weigh: TELUS and Google together represented about 39 percent of revenue in the last public filing, and TELUS recorded a $500 million goodwill impairment. These are relevant financial and client-concentration facts, but they do not by themselves establish changes to service quality. Since TELUS Digital is now privately held, ask for up-to-date financial, operational, and account-continuity evidence.

8. Foundever: best for global scale outside the two giants

Website: Foundever

Best for: Large multilingual programs that need global reach but want a third option beyond TP and Concentrix.

What stands out:

• Global reach: Foundever currently states 130,000 associates across 45 delivery countries, serving customers in 60+ languages and working with 800+ brands.
• Security and compliance: Foundever lists ISO 27001, PCI DSS, HITRUST, HIPAA-related controls, SOC Type 1 and Type 2 reports, and TISAX. These are all different forms of assurance; ask what applies to your sites and service scope.
• Wide vertical list: from banking and insurance to healthcare, crypto, travel, and government.
• Heritage: Foundever formed from Sitel Group and its acquisition of Sykes.

Delivery footprint: Foundever describes 45 delivery countries overall; its public locations directory lists a subset of named locations. Delivery operations span North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific. Its global headquarters is in Luxembourg.

Limits to weigh: Foundever has the scale of a major global provider, so an 80- or 200-agent buyer should establish the proposed governance model before expecting more attention than at TP or Concentrix. Its 2026 recapitalization reduced debt by nearly $900 million, and a new CEO was appointed. Ask how the changes affect investment priorities, sites, and account ownership.

When to Stay with Teleperformance or Concentrix

The alternatives above provide different mixes of sector expertise, geography, and technology. But switching carries knowledge transfer costs and possible service disruption. Before starting an RFP, check whether renegotiating with TP or Concentrix would address the underlying problem. Here are four major reasons to maybe stay where you are:

• You need a very broad integrated footprint. TP operates in nearly 100 countries and Concentrix in 74. Several alternatives have large international networks too, but verify whether one supplier can cover your exact languages, locations, and service lines.
• Your program is large and complex. Thousands of agents, multiple markets, and specialized support functions may favor the established capacity and infrastructure of a global incumbent; confirm that you receive the governance you need.
• You rely on specialized services. TP’s LanguageLine interpretation or Concentrix’s enterprise technology practice may be harder to replace than standard support queues.
• Your problem is not necessarily the provider; maybe it’s the scope. If missed SLAs stem from weak forecasting, unclear targets, or flawed escalation rules, a new vendor could inherit the same problem. Diagnose the root cause before switching.

If none of these apply, use the table below to decide which alternatives to pilot.

Match the Alternative to Your Reason for Switching

Start your shortlist with the reason you’re leaving, because each reason points to different providers and different questions for the RFP.

How to Switch CX Outsourcing Providers Without a Service Dip

Once the shortlist is set, a well-controlled transition matters as much as vendor selection. The schedule below illustrates a roughly 90-day move for a defined mid-size program where contracting, access approvals, and knowledge transfer can proceed on time. Regulated programs, complex integrations, or long termination periods may require substantially longer.

1. Read your exit terms first (pre-transition). Check the notice period, termination-for-convenience clause, transfer obligations, data return and deletion terms, and intellectual property rights. Confirm who owns the knowledge base, macros, QA forms, and approved training materials.
2. Freeze a KPI baseline (weeks 1–2). Export at least 90 days of CSAT, first-contact resolution, average handle time, SLA attainment, and QA scores where available. Define calculation rules, case mix, and channel coverage so that comparisons remain meaningful.
3. Run a pilot on one queue (weeks 2–8). Assign the new provider a contained channel, tier, or contact type with comparable KPIs. Set acceptance thresholds and escalation procedures in advance. The pilot should test performance and operating fit before substantial volume moves.
4. Transfer knowledge in parallel (weeks 3–8). Move approved workflows, ticket examples, escalation maps, and system access through controlled channels. Review permissions, redaction, consent, retention, and cross-border transfer rules before sharing call recordings or personal data. Build training materials from authorized samples.
5. Shift volume in stages (weeks 8–11). Move volume in agreed increments (for example, a quarter and then half) only after service levels, QA, and incident handling meet the acceptance thresholds. Keep a rollback plan for each stage.
6. Cut over with hypercare (weeks 11–13). Run daily reviews immediately after the final move and retain a defined escalation path. Shift to weekly business reviews once KPIs stabilize; the length of hypercare should depend on the queues and risks involved.

Capacity planning should cover the transition and the first peak season, with a clear approach to core staffing, flex capacity, and surge demand. Use the same independent QA scorecard for both providers during the overlap.

Choosing a Teleperformance or Concentrix Alternative

The case for leaving TP or Concentrix comes down to fit. If your program needs dozens of countries and languages under one contract, the giants still make sense. If it runs a few dozen to a few hundred agents, especially in a regulated industry, the math changes. You’ll likely get more from a provider that treats your account as a priority, already uses AI in live work, and holds the certifications your auditors ask for. So begin with your reason for leaving, pick two or three providers from the match table, and pilot one queue against your own KPI baseline before you move more volume.

If healthcare depth, audited security, and AI built into delivery top your list, contact Helpware about a 30- to 60-day pilot, or estimate your savings with the CX cost calculator.

For a wider view of the market, compare the leading contact center outsourcing companies side by side.