10 Best Customer Experience Outsourcing Companies in 2027

Hourly rates and ticket volumes still matter when choosing an outsourcing provider, but they no longer tell buyers enough about what a partner can deliver. Companies increasingly want AI in customer service alongside trained teams, reliable operations, and a clear route to human support when customers need it.

Two 2026 Gartner surveys illustrate that tension. One found that 91 percent of customer service and support leaders feel pressure from executive leadership to implement AI. Another one found that 87 percent of customers say companies using generative AI (GenAI) must give them an option to reach a human agent. The market is also projected to grow: Grand View Research forecasts the customer experience business process outsourcing market to reach $296.3 billion by 2033, at a 13.0 percent compound annual growth rate (CAGR).

The best customer experience outsourcing companies on our 2027 shortlist are Helpware, TTEC, Concentrix, TP (formerly Teleperformance), Foundever, TaskUs, Sutherland, ibex, TDCX, and Everise. Helpware ranks first for mid-market and enterprise buyers looking for a partner that connects CX operations with consulting and technology delivery. TP, Concentrix, and Foundever have the largest workforces on this list. TTEC and Sutherland stand out for consulting and technology capabilities, while Everise has a particular focus on healthcare.

Key Takeaways

• CX outsourcing can cover frontline teams as well as strategy, journey design, technology, and AI. Check which of those services a provider actually delivers for your program.
• When comparing customer experience outsourcing services, ask whether consulting, operations, and technology implementation are delivered together or scoped separately.
• TP, Concentrix, and Foundever offer extensive global coverage. Their reported 2026 corporate changes also make site stability and continuity planning useful diligence questions.
• Match your shortlist to the scope of work you need now, then assess whether the providers can support the next stage of your CX program.
• Most providers use custom quotes. Compare the billing model, service scope, and what the quoted rate includes.

Best Customer Experience Outsourcing Companies at a Glance

Employee and location figures come from each company’s most recent annual report, filing, or official website.

How We Ranked These Customer Experience Outsourcing Companies

We evaluated the ten providers against the same five criteria: breadth of CX services, practical AI capabilities, regulated-industry readiness, delivery coverage, and publicly available evidence. This is an editorial comparison, not a published numerical scoring model. Use these criteria for your own shortlist, with weight given to what your program needs.

• End-to-end CX scope: Does the provider run frontline operations and can it also offer consulting, CX technology, and analytics?
• AI built into delivery: Does the provider use AI in daily work, such as agent assist, QA automation, and self-service, with suitable human oversight and escalation?
• Regulated-industry readiness: Does the provider publicly state the certifications that healthcare, fintech, and payments programs require, such as HIPAA, PCI DSS, SOC 2, and ISO 27001?
• Delivery footprint: Onshore, offshore, and nearshore call center options, plus multilingual customer support for your customer base.
• Verifiable proof: Consider reported operating results, analyst assessments, audit documentation, and public filings. These are different types of evidence and should not be treated as interchangeable performance scores.

Helpware ranks first in our assessment for buyers seeking broad CX services together with consulting and technology capabilities. All ten providers were considered against the criteria above, but specialized buyer needs can change the best-fit shortlist.

Top 10 Customer Experience Outsourcing Companies Reviewed

1. Helpware

Best for: Mid-market and enterprise companies in healthcare, SaaS, ecommerce, and fintech that want one partner for CX operations, consulting, AI, and technology.

Founded in 2015 and run from its Kentucky hub, Helpware combines three divisions: CX operations and consulting, AI solutions, and custom software development. More than 4,000 people serve 400+ clients, including Headspace, Zendesk, and Roche.

• CX scope: Customer, technical, and back-office support, plus CX consulting across strategy and design, CX technology, operational transformation, and proactive support.
• AI in delivery: Chatbots, voice AI, agent assist, QA automation, and accent neutralization, built by 200+ AI specialists.
• Compliance: Helpware lists SOC 2 Type II, ISO 27001, ISO 9001, PCI DSS, HIPAA, and GDPR in its compliance materials. Ask which reports, certifications, and regulatory safeguards apply to your proposed service and delivery locations.
• Footprint: 19 locations in 11 countries on four continents, with support in 45+ languages.
• Reported results: Helpware reports 90 percent customer satisfaction (CSAT), 86 percent employee satisfaction, and client partnerships averaging five years.
• Watch out for: Helpware is much smaller than the largest providers below. Programs that need delivery in dozens of countries may find broader coverage with TP or Concentrix.

2. TTEC

Best for: Enterprises that want CX consulting, contact center technology implementation, and managed operations from one provider.

Founded in 1982 and based in Austin, Texas, TTEC runs two businesses. TTEC Digital designs and implements CX technology with partners such as Amazon Web Services (AWS), Genesys, Microsoft, Salesforce, and ServiceNow. TTEC Engage runs customer care, technical support, fraud, and back-office operations. TTEC reports about 51,000 employees across 22 countries.

• CX scope: CX consulting, contact center as a service (CCaaS) and customer relationship management (CRM) implementation, analytics, and managed omnichannel operations.
• AI in delivery: A suite of in-house AI and analytics tools for agent coaching, quality, and fraud detection.
• Compliance: TTEC states SOC 2 and PCI DSS coverage, ISO 27001 certification, and FedRAMP authorization for relevant US government work. Verify the applicable business entity and service scope.
• Analyst recognition: Everest Group named TTEC Digital a Leader and Star Performer in its digital transformation services assessment for mid-market enterprises.
• Watch out for: TTEC reported an 11.3 percent year-over-year revenue decline in its second-quarter 2026 results and a strategic review of TTEC Digital. Ask for the current status and any implications for the entity that would hold your contract.

3. Concentrix

Best for: Global enterprises that want strategy, technology, and operations across many regions from a single vendor.

Headquartered in Newark, California, Concentrix has about 455,000 employees in 74 countries and serves 2,000+ clients, including more than 160 Fortune Global 500 companies. Its combination with Webhelp added a large European delivery network.

• CX scope: Strategy and design, enterprise technology, digital operations, and data and analytics.
• AI in delivery: The iX product suite, which covers GenAI self-service (iX Hello) and AI agents that work under human oversight (iX Hero).
• Compliance: Concentrix states that its iX suite holds ISO/IEC 42001 certification for AI management. However, that platform-level certification should not be read as evidence of identical coverage across every delivery operation.
• Analyst recognition: Everest Group named Concentrix a Leader in CX management services for the 11th year in a row. It led in all three regions: the Americas, Asia Pacific, and Europe, the Middle East, and Africa (EMEA).
• Watch out for: In its third-quarter fiscal 2026 reporting, Concentrix disclosed a $1.05 billion goodwill impairment (a reduction in the recorded value of past acquisitions) and site consolidation. Ask whether the proposed sites, staffing, or service levels are affected.

4. TP (Formerly Teleperformance)

Best for: Large enterprises that need multilingual CX at global scale with deep compliance coverage.

Founded in Paris in 1978, Teleperformance now operates under the TP brand. With nearly 490,000 employees in close to 100 countries and support in 400+ languages and dialects, it is the largest provider on this list.

• CX scope: Customer care, consulting and digital transformation, trust and safety, back office, and data services for AI.
• AI in delivery: TP.ai FAB, a platform where people and AI agents work together, overseen by TP’s Responsible AI Control Center.
• Compliance: TP lists COPC-related standards, ISO 27001, PCI DSS, and safeguards for HIPAA-regulated US healthcare work, with SOC 2 Type 2 reports at subsidiary level. Check the credentials for the specific operation and location.
• Analyst recognition: Everest Group named TP a Leader and Star Performer in its global CX management services assessment, and a Leader in healthcare CX management.
• Watch out for: In 2026, TP reported leadership changes, cost reductions, and a review of its country operations. Confirm the current plan for any delivery sites named in your proposal.

5. Foundever

Best for: Global brands that need large-scale multilingual customer care with strong security credentials.

Foundever is the current brand of the former Sitel Group, which acquired Sykes Enterprises. Headquartered in Luxembourg, it has about 130,000 employees in 45+ countries, works in 60+ languages, and serves 800+ brands.

• CX scope: Customer care, sales and retention, multilingual support, technical support, trust and safety, back office, and collections.
• AI in delivery: EverAssist and Ever GPT for agents, plus an AI agent foundry for building virtual agents.
• Compliance: Foundever lists ISO 27001, PCI DSS, HITRUST, HIPAA, SOC 1 and SOC 2 Type 2, and TISAX, a security standard for automotive clients. Request the applicable evidence by site, system, and service.
• Analyst recognition: Everest Group has named Foundever a global Leader in CX management for 13 consecutive years.
• Watch out for: Foundever completed a debt restructuring and appointed a new CEO in 2026, while its reported headcount has declined. As a private company, it provides less public financial detail than listed competitors, so request current assurances during diligence.

6. TaskUs

Best for: High-growth technology companies that need digital CX, trust and safety, and AI data work together.

Founded in 2008 and headquartered in New Braunfels, Texas, TaskUs has about 63,000 employees across 31 sites in 13 countries. In its reported annual revenue mix, digital CX accounted for 56 percent, trust and safety 26 percent, and AI services 18 percent. That mix reflects a different emphasis from generalist BPO providers.

• CX scope: Digital customer experience, content moderation, financial crime and compliance, and AI data operations.
• AI in delivery: TaskGPT, an in-house generative AI tool for agents, plus agentic AI offerings for CX.
• Compliance: TaskUs lists SOC 2 Type 2, ISO 27001, HITRUST, and PCI DSS. Confirm coverage for the services and locations in your program.
• Analyst recognition: Everest Group named TaskUs a Leader in trust and safety services and a Star Performer in CX management for EMEA.
• Watch out for: Its FY2025 disclosures show one client generated 26 percent of annual revenue and the top ten generated 58 percent. Ask about account continuity and capacity commitments. Consulting and platform implementation are not stated core specialties.

7. Sutherland

Best for: Enterprises that want a CX journey assessment, proprietary platforms, and outcome-based contact center pricing.

Sutherland employs 40,000+ people, runs delivery centers in 18 countries, and reports working with more than 200 clients.

• CX scope: CX journey assessments, digital consulting, contact center operations, analytics, trust and safety, and back office.
• AI in delivery: An agentic AI care suite, agent assist, conversational AI, and real-time translation, plus its own platforms such as Sutherland Connect and CX360.
• Compliance: Sutherland reports HITRUST certification for several healthcare platforms. Request the other applicable security and audit documents early in procurement.
• Analyst recognition: Everest Group named Sutherland a Major Contender in its global CX management assessment and a Leader in insurance CX services.
• Watch out for: Sutherland is privately held and does not consolidate its security credentials on one public page. Confirm which audit reports cover the proposed services.

8. ibex

Best for: North American brands that want nearshore and offshore CX with an in-house AI platform.

Headquartered in Washington, DC, and listed on Nasdaq, ibex has about 35,000 employees in 30 delivery centers across the US, the Philippines, Jamaica, Nicaragua, Honduras, and Pakistan. Its FY2026 revenue grew 15.4 percent year over year.

• CX scope: Customer service, technical support, and sales across voice and digital channels, plus feedback analytics and back office.
• AI in delivery: Wave iX, its CX platform, with AI virtual agents and real-time translation in 150+ languages.
• Footprint: About 7,100 employees work in nearshore locations serving US customers.
• Analyst recognition: Frost & Sullivan named ibex a Leader in CX management outsourcing for North America and Latin America.
• Watch out for: ibex does not provide a consolidated list of security certifications in its annual report, and CX strategy consulting is not a named core practice. Ask for the relevant audits and a clear division of responsibility for process redesign.

9. TDCX

Best for: Online-first brands expanding across Asia Pacific and Europe that want CX, sales, and trust and safety together.

Founded in Singapore in 1995, TDCX has more than 20,000 employees in 38 locations across Asia, Europe, and the Americas. Its founder took the company private, and it has since added Open Access BPO and an AI enablement company, Chemin.

• CX scope: Enterprise CX, CX consulting, digital sales and marketing, trust and safety, and back office.
• AI in delivery: tdcx.ai covers AI advisory, conversation design, and managed AI operations on Genesys, Amazon Connect, and Salesforce.
• Compliance: Holds Singapore’s Data Protection Trustmark for its Singapore operations.
• Analyst recognition: Everest Group named TDCX a Major Contender in CX management for Asia Pacific.
• Watch out for: TDCX is privately held, with less public financial disclosure than listed peers, and does not publish a consolidated language count. Request the relevant evidence for your proposed program.

10. Everise

Best for: Healthcare payers, providers, and other regulated businesses that want a CX partner focused on their industry.

Founded in 2016 and backed by Brookfield and Warburg Pincus, Everise has about 28,000 agents. Its acquisition of Continuum Global Solutions’ healthcare and utilities business added more than 8,000 people in the US, Colombia, and the Philippines.

• CX scope: CX management, digital CX and transformation consulting, and managed services such as workforce management and QA.
• AI in delivery: EverAI Labs builds voice bots, knowledge tools, and agent assist.
• Compliance: Everise lists PCI DSS, SOC 2 Type II, and HITRUST. Ask which covered entities, programs, and delivery locations are included.
• Analyst recognition: Everest Group named Everise a Leader in healthcare CX management on its first appearance in that assessment.
• Watch out for: Its healthcare and regulated-industry focus is a strength when domain expertise matters. Buyers with primarily digital-native or unregulated workloads should confirm sector-specific case studies and delivery capacity. Public financial disclosure is more limited than at listed peers.

The CX Outsourcing Maturity Ladder: Which Level of Partner Do You Need?

Not every company needs a partner that redesigns its whole customer experience. Some need a reliable team that answers contacts well. Others need managed operations, ongoing optimization, or help redesigning the journey. If your partner works one level below what you need, you’ll have gaps in strategy. If it works two levels above, you’ll pay for a service you don’t use. This ladder shows four common levels of CX outsourcing and what the partner is responsible for at each one.

Most providers can deliver services across more than one level. Use the ladder to describe the work you want to buy instead of assigning an entire provider to a single category.

First, identify what your program needs today. Then consider the capabilities it may need over the next 12 to 18 months. Ask each shortlisted provider which services are included in the proposed contract, who delivers them, and which would require a separate engagement.

How CX Outsourcing Pricing Works

Most of these providers use custom quotations, not rate cards. Compare the billing unit and included services, because contracts distribute volume, handling-time, and performance risks differently.

Ask every shortlisted provider which models it offers and what each includes: training hours, quality assurance, workforce management, technology licenses, and reporting. Two quotes with the same hourly rate often cover very different scopes. Delivery location can strongly affect customer service outsourcing cost, but channel mix, coverage hours, regulatory needs, and technology also matter.

How to Choose a CX Outsourcing Partner for Your Situation

Match the provider to your situation. These five scenarios help narrow the shortlist and frame your due-diligence questions.

• You run a regulated program (healthcare, fintech, payments): Ask for current audit reports and evidence of coverage for the proposed services and delivery sites, not just certification logos. Helpware, TP, Foundever, and Everise all state PCI DSS plus HIPAA or HITRUST coverage. For patient-facing work, compare providers with deep healthcare BPO services.
• You need delivery in dozens of countries: TP, Concentrix, and Foundever run the largest networks on this list. Ask which sites would serve your program, how business continuity is arranged, and whether announced 2026 corporate changes affect those sites.
• You’re a fast-growing online brand: TaskUs and TDCX built their businesses around technology clients. Ask how each one separates content moderation teams from customer care teams, and how it scales each function during demand spikes.
• You want strategy and operations from one partner: Helpware, TTEC, Concentrix, and Sutherland combine consulting and technology with day-to-day support. Ask who owns the CX roadmap, who owns delivery, and how responsibility is divided if different teams or contracts are involved.
• You need nearshore coverage for North American customers: ibex and Helpware both run nearshore centers in Latin America or the Caribbean. Compare language coverage, working hours, and the specific sites proposed for your account.

Then test the shortlist with references, workflow demonstrations, and, where practical, a defined pilot or phased rollout. Agree on baseline CSAT, first contact resolution, and call center quality assurance measures before judging results. A 30- to 90-day pilot may suit a limited scope, while complex or regulated programs may need a longer evaluation period. If you need a support desk instead of broader CX work, our ranking of the best customer service outsourcing companies matches providers to support use cases.

The Bottom Line on Customer Experience Outsourcing

Cost per contact still matters, but it should not be the only way to compare CX partners. Decide which operational, consulting, and technology responsibilities you want a provider to own, then check the evidence behind its claims. Shortlist two or three firms that fit the scope and evaluate them against clear service and business outcomes.

If you want a partner that can support CX operations as well as the technology behind them, talk to Helpware about your current gaps and the capabilities your program needs next.