Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Round-the-clock digital health support that streamlines healthcare delivery. Our HIPAA-trained teams take the administrative burden off your plate, so your staff has more time for patient care and growth.
Supporting digital health organizations in 45 languages across 19 global locations, with a 90% CSAT.
HIPAA | SOC 2 Type II | GDPR | ISO 27001
Start outsourcing with us, and get smoother operations, stronger processes, and fewer compliance headaches.
Avoid the overhead of recruiting, training, office space, medical coverage, employee benefits, and other operational costs. We take care of it all, freeing up your budget for patient care and growth.
Your gain:
Lower overhead, faster ramp-up, more budget for patient care and growth.
Every minute on the phone costs money. We blend AI and human expertise to handle calls more efficiently while maintaining the high-quality support your patients expect.
Your gain:
Lower cost per contact, happier patients, more time for growth.
We keep every service commitment on track, from patient support and credentialing to billing coordination and compliance workflows. Clear processes, proactive monitoring, and rapid issue resolution ensure critical tasks are completed within agreed SLAs.
Your gain:
Predictable service delivery, fewer disruptions, stronger patient trust, and confident scaling.
We scale digital health BPO teams up on demand, helping you meet inquiry surges without sacrificing service quality. You always stay flexible and ready for shifting support volumes.
Your gain:
Flexibility to scale up or down, stable service quality during demand peaks, lower operating costs.
The digital health industry faces real hurdles. Don’t let them disrupt your operations. Helpware CX has the technology and know-how to solve your most pressing challenges.
We deliver a full spectrum of digital health support services, helping organizations worldwide grow and achieve their business goals.
We help your patients and members navigate their digital care journeys with confidence. Our team supports your members in 45 languages, answering questions and resolving issues across phone, email, social media, live chat, and other touchpoints.
Our global delivery footprint spans onshore centers across 26 US states, nearshore locations in Mexico, Puerto Rico, and Latin America, and offshore teams across 7 countries. This allows you to easily scale support teams around your patients’ needs, wherever they are.
Our technical support team ensures uninterrupted access to digital care at all times. We deliver Tier 1–Tier 4 support, handling everything from routine inquiries like password resets to highly complex technical challenges across applications, integrations, and infrastructure.
We take the administrative burden off your plate, so your team has more time for patient care. Our experts handle time-consuming workflows with accuracy and attention to detail, helping you manage your day-to-day operations more efficiently while maintaining compliance.
Our team supports digital health organizations with proactive outreach and ongoing engagement that helps patients stay connected to their care plans. We assist with reminders, follow-ups, and communication workflows to improve adherence and reduce gaps in care.
We provide healthcare support teams built around strict privacy, security, and regulatory requirements. Our agents are trained to handle sensitive health information responsibly while following your processes, escalation paths, and compliance standards.
We help virtual care providers deliver seamless patient experiences with trained teams that handle appointment scheduling, patient onboarding, provider coordination, and technical support. Our teams ensure patients can easily access care across digital channels while reducing administrative workload for clinical staff.
We support digital pharmacies with patient and member services that simplify prescription management, refill requests, delivery coordination, insurance questions, and medication-related support. Our teams help create reliable experiences throughout the medication journey while maintaining privacy and compliance requirements.
We help RPM companies support patients and caregivers through device onboarding, troubleshooting, adherence outreach, and ongoing engagement. Our teams provide timely assistance, resolve technical issues, and help ensure patients stay connected to their care programs.
We support virtual-first and hybrid healthcare organizations with patient access services, care navigation, scheduling support, and administrative assistance. Our teams help providers manage growing patient demand while maintaining responsive, patient-centered experiences.
We support mental health organizations with compassionate teams trained to handle sensitive patient interactions, appointment coordination, and member support. Our teams help improve access to behavioral healthcare through timely communication, coverage verification, and empathetic engagement.
We help chronic care providers improve patient engagement with proactive outreach, appointment reminders, education support, and care coordination. Our teams assist patients throughout their care journey while helping providers reduce gaps in ongoing management.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
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-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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Years of expertise in digital health, a strategic blend of AI and human expertise, and an unwavering commitment to excellence make Helpware CX a trusted digital health BPO partner.
Helpware CX brings together a team of 4,000 middle- and senior-level experts across 19 locations on 5 continents. Enjoy 24/7 follow-the-sun support without night-shift premiums.
Since the beginning of our journey in 2015, we have won over 30 awards for exceptional customer care. We support your clients with empathy and care across every touchpoint.
SOC 2 Type II certified. We manage company devices (no BYOD). Our team is background-checked, uses least-privilege access, follows zero-trust security, and is open for audits.
With our targeted recruitment, we know how and where to source professionals with the right skills, experience, and know-how to make an impact from day one.
global locations
CSAT
SOC 2 Type II-certified operations
staffing accuracy
