Helpware Wins Clutch’s Anual Awards 2022 for Excellent Services

Excelling in telehealth and customer service is extremely important for those businesses that wish to outperform their competition. It is especially true for Helpware people that strive every day to...

Written by Robert Nash Friday, Apr 01

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Excelling in telehealth and customer service is extremely important for those businesses that wish to outperform their competition. It is especially true for Helpware people that strive every day to bring the best solutions to our clients. Today, we are proud to be recognized as the best medical billing and answering services BPO company according to Clutch Anual Awards 2022.

Clutch is an independent market research platform that helps SMEs and large corporations to navigate the industry easily and efficiently. Every year, experts evaluate the various companies to determine the best-performing and top-notch B2B companies that excel in the market around the world. The methodology of evaluation lies in assessing against several criteria, such as case studies and client feedback.

Our bespoke culture, connected people and amazing clients have made us to the top of the list. We want to thank all our team for the efforts and determined work that every person brings to our company. Also, special thanks to our partners that have been supporting and trusting us all these years and allowed us to lead this industry. Your honest reviews and feedback on Clutch give us a genuine boost to grow and improve.

Once again, we are thrilled and proud to remain a trusted partner and Clutch’s 2022 industry leader in medical billing and answering services!

If you are looking for a reliable BPO service provider, Helpware could be your first choice. Our services list is not limited to medical billing and answering services, we are here to help you with anything you need. Contact us today and get top-quality, high-end solutions customized specifically for your business.

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Robert Nash

Helpware expertise

Core Services

Digital Customer Experience

Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

Content Control & Verification

Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

AI Operations

Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

Back-Office Support

Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

Data Labeling

Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

Human in the Loop

Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

Software Development

We blend innovation with practicality, crafting digital products and services that stand out for their quality, efficiency, and speed. Our expertise spans web and mobile app development, data science, AI/ML, DevOps, and more making us your go-to partner in the digital realm. We prioritize flexibility and scalability, crucial for adapting to project demands.

Loan Processing

Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.

Call Center Services

Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.

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