Helpware is Honored to be a Clutch Top 1000 Firm for 2021!

A trailblazer in the outsourcing and voice services industry — Helpware is a top-notch global partner that aims to help businesses transform and reach their goals. Our modern approach has solidified...

Written by Robert Nash Tuesday, Dec 07

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A trailblazer in the outsourcing and voice services industry — Helpware is a top-notch global partner that aims to help businesses transform and reach their goals. Our modern approach has solidified our name in the industry, not just here in Lexington. Over the years, we’ve worked with the best and brightest names in their respective industries, and we’ve incredibly proud to celebrate this wonderful milestone today.

We’ve distinguished ourselves amongst other BPO companies, and Clutch recently recognized us as one of the Top 1000 Companies this 2021!

Clutch is an independent B2B review and rating platform located in Washington DC. The site evaluates countless service providers to determine which demonstrated world-class dedication and excellence. In their most esteemed recognition, Helpware ranked highly not just in the BPO space but in the entire B2B market!

“We couldn't be prouder of this accomplishment. We couldn't be more proud of our team of amazing people, who truly do set us apart in the market. Thank you to our clients for our amazing partnerships and reviews, and thank you Clutch for the recognition!”

— Chief Executive Officer of Helpware

At Helpware, we believe that it’s important to take care of every one of our team members — because they are the ones who will take care of our partners. This unique approach is why both our team members and clients love working with us!

Thank you so much to everyone who continues to support and trust us! This recognition is a testament to all the hard work we put in for our clients. It’s a massive honor for us to make it in this elite leaders’ ranking!

At Helpware, we assure you the most amazing customer experience ever. Want to see it for yourself? Contact us today and let’s customize a team to help your modern business grow.

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Robert Nash

Helpware expertise

Core Services

Digital Customer Experience

Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

Content Control & Verification

Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

AI Operations

Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

Back-Office Support

Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

Data Labeling

Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

Human in the Loop

Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

Software Development

We blend innovation with practicality, crafting digital products and services that stand out for their quality, efficiency, and speed. Our expertise spans web and mobile app development, data science, AI/ML, DevOps, and more making us your go-to partner in the digital realm. We prioritize flexibility and scalability, crucial for adapting to project demands.

Loan Processing

Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.

Call Center Services

Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.

Explore Helpware

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