Helpware’s A Leading Business Services Provider in LATAM

The list of top-performing nearshore business service providers in Latin America was released today by Clutch. The companies featured specialize in BPO and back-office services, voice services, and...

Written by Jorge Cervantes Wednesday, Sep 09

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The list of top-performing nearshore business service providers in Latin America was released today by Clutch. The companies featured specialize in BPO and back-office services, voice services, and business consulting.

WASHINGTON, D.C., August 31, 2020 – Today, Clutch, the leading B2B ratings, and reviews platform, announced the top business service providers in Latin America and the Caribbean. The companies featured provide BPO and back-office services, voice services, business consulting, human resources, and translation services.

Clutch ranks companies based on client reviews, services offered, and market leadership, naming Helpware the #1 leading business services companies in Latin America.

“As the nearshore business services industry in Latin America continues to expand, we’re excited to highlight new regional business services categories and the pioneering companies in the region that have gathered their clients’ feedback on our platform,” said Ricardo Real Preciado, Clutch’s business development manager for LATAM. “The following firms offer a full range of professional services and provide great customer service.”

About Clutch
Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers. Each month, over half a million buyers and sellers of services use the Clutch platform, and the user base is growing more than 50% a year. Clutch has been recognized by Inc. Magazine as one of the 500 fastest-growing companies in the U.S. and has been listed as a top 50 startup by LinkedIn.

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Jorge Cervantes

Helpware expertise

Core Services

Digital Customer Experience

Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

Content Control & Verification

Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

AI Operations

Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

Back-Office Support

Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

Data Labeling

Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

Human in the Loop

Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

Software Development

We blend innovation with practicality, crafting digital products and services that stand out for their quality, efficiency, and speed. Our expertise spans web and mobile app development, data science, AI/ML, DevOps, and more making us your go-to partner in the digital realm. We prioritize flexibility and scalability, crucial for adapting to project demands.

Loan Processing

Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.

Call Center Services

Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.

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