Explore the full range of solutions Helpware divisions provide:
One team handles the sales cycle from first conversation through renewal. Helpware CX provides trained sales reps across 45+ languages, giving you the capacity to reach more buyers, follow up consistently, and grow existing accounts.
Your reps start working in your CRM from week one, using your talk track, following your process. Sales as a service from Helpware CX also gives you coverage in the time zones and languages your team doesn’t cover today.
You pay one monthly fee while we handle recruiting, tools, management, and staffing.
Your gain:
Lower fixed payroll, no recruiting cycle, more budget for growth.
We use AI to review recorded calls, identifies where deals stall, and give reps a clear next step before the follow-up.
Your gain:
Higher win rates, shorter sales cycles, more consistent coaching.
We keep renewals, win-backs, and cross-sell in one workflow, using usage data to decide when each account needs attention.
Your gain:
Recovered lapsed accounts, earlier renewal conversations, more expansion revenue.
We score calls and emails agains your standards every week and coach reps on the gaps we find to improve conversions over time.
Your gain:
Consistent messaging, fewer off-script promises, cleaner CRM records.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
Our trained sellers represent your brand across the sales cycle, from finding new opportunities to closing deals, growing existing accounts, and winning back former customers.
We reach the accounts you want to grow and start conversations with the right people.
Our sellers take opportunities from the first conversation through the sale, keeping every interaction and next step in your CRM.
Our team recommends relevant products and upgrades based on what customers already use and what they need next.
We reach out before contracts expire, answer questions, handle pricing discussions, and keep renewals moving.
Our sellers reconnect with former customers when there is a reason to restart the conversation and explore what has changed.
We support resellers and referral partners with sales conversations, quotes, training, and deal registration.
Growing businesses often need more sales support before they are ready to hire a larger team. We add sellers where you need them most, whether that means finding new customers, growing existing accounts, or keeping renewals on track.
When your sales team is focused on active deals, there is less time to reach new accounts. Our sellers take on prospecting, discovery, and closing for mid-market deals, giving your team more capacity without adding full-time headcount.
Customers often finish onboarding without anyone following up on what they could buy next. Our account teams stay in touch with existing customers, recommend relevant upgrades and add-ons, and use customer information to find new opportunities.
A small team struggles to keep up when dozens of renewals approach at the same time. Our sellers start conversations before renewal, check how customers are using the product, answer questions, and work with your customer success team to keep renewals on track.
Customers often contact support when they have questions about products they want to buy. Our team answers those questions, recommends the right products, and helps turn buying interest into completed orders.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
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-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
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*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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AI handles the research and admin work behind every sale. It researches accounts, drafts follow-ups, writes call notes, and updates the CRM, while your reps focus on selling, handling objections, judging deal quality, and deciding where to spend their time.
Handles account research, meeting notes, and CRM updates so reps spend more of their day in live buyer conversations.
Scans public filings, hiring signals, and news to uncover more accounts worth pursuing this quarter.
Answers product questions during calls, giving new reps support as they learn the product and start selling.
Speeds up quote preparation, list building, and reporting so reps spend less time on routine work.
Pick up on hesitation, address the concern, and adjust the pitch before the conversation loses momentum.
Separate genuine opportunities from polite interest, then give your pipeline review a clear read on each one.
Build on past conversations, keep track of decision-makers and blockers, and carry account context into every interaction.
Defend the value behind your price, work through contract terms, and avoid giving away discounts unnecessarily.
We agree on your target accounts, sales goals, qualification criteria, and the CRM information your team needs when we hand off an opportunity. You approve the plan before we start.
We recruit sellers with experience in your market and deal size, then assign a program lead who works with you each week. You meet the team before they join the program.
We train sellers on your product, pricing, competitors, and common objections, then put them through role-play calls before they speak with real prospects.
We handle new business, renewals, and expansion inside your CRM, keep records up to date, and bring your team into deals that need their input.
We review calls, adjust the approaches that are not working, update account priorities, and show you which activities are creating opportunities and which are not.
Strong sales teams need more than sales skills. They need people who understand your product, know how your customers buy, and can represent your brand well in every conversation.
Our 90% CSAT reflects how buyers experience our teams. Sellers listen to what customers need, give clear answers, and keep the conversation focused on helping them.
Our teams stay with the work long enough to build real expertise. Experienced sellers learn your product, understand your buyers, and get better at representing your brand over time.
Thanks to our global locations and support in 45+ languages, we can add sales coverage where you need it, across different markets and time zones, without requiring you to open new offices.
Clients stay with us for more than five years on average because our teams learn their products, understand their sales process, and become more valuable as they gain experience.
CSAT
ESAT
locations
years average length of client partnership
Trusted by businesses across industries, we bring proven sales expertise, established processes, and the scale to support your revenue team as it grows.
Sales outsourcing means handing part or all of your sales function to an external team. Helpware CX can cover prospecting, inside sales, cross-sell, renewals, win-back, and partner support, with teams working from 19 locations in 45+ languages and against the targets you set.
Both can work. Many programs start with prospecting and add closing once sellers know the product and sales process. McKinsey’s 2026 B2B Pulse Survey found that inconsistent information across teams is the top reason buyers switch suppliers, which is one reason keeping more of the sales process with the same trained team can make sense.
Our sellers use account history and usage data to identify when an upgrade makes sense, rather than contacting customers without a clear reason. That approach is supported by McKinsey’s finding that next-best-experience programs can increase revenue by 5% to 8% while reducing cost-to-serve ratios by 20% to 30%, giving teams a stronger basis for deciding when and how to approach existing customers.
You do. Our sellers work inside your CRM and represent your brand, while contact records, call logs, and notes remain in your systems. Helpware CX also holds SOC 2 Type II, ISO 27001, and ISO 9001 certifications and runs workflows designed to comply with GDPR and HIPAA requirements.
The program can be transferred to your internal team when you’re ready. Playbooks, scripts, objection libraries, and CRM history remain in your systems throughout the engagement, so your team inherits an established process rather than starting from scratch. Most engagements begin with a 30- to 60-day pilot.
Helpware CX prices programs per dedicated seller per month, with rates ranging from $8 to $15 per hour depending on location, language, and seniority. For comparison, published industry benchmarks put the fully loaded annual cost of an in-house sales development rep above $100,000 before tools, so outsourcing can offer a different cost structure as you build sales capacity.
Product training, systems access, and seller certification typically take two to three weeks, with most programs reaching steady output by around day 60. That ramp can be shortened with the right enablement: McKinsey found that one enterprise seller-enablement rollout across 8,000 sellers reduced time to productivity from about three months to six weeks.
