Hiring SDRs takes months. We give you a trained outbound team that learns your market, follows your process, and keeps qualified conversations moving without the recruiting cycle.
Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Hiring SDRs takes months. We give you a trained outbound team that learns your market, follows your process, and keeps qualified conversations moving without the recruiting cycle.
Your outsourced SDR team goes live in weeks, not quarters. We recruit, train, and manage your reps, run outreach from your playbook, and track every activity and reply inside your CRM.
We handle recruiting, onboarding, and backfill, so you get a productive SDR team without carrying the full hiring burden.
Your gain:
Lower payroll pressure, no recruiting overhead, budget flexibility as pipeline goals change.
We prepare lists, research accounts, and build sequences before reps start, so they spend more time engaging prospects.
Your gain:
More prospect conversations, faster follow-ups, steadier meeting flow.
We add SDR capacity across time zones with teams in 19 locations, expanding your outreach coverage without adding internal headcount or new hiring cycles.
Your gain:
Wider account coverage, faster territory launches, no scramble when quotas move.
We train reps on your playbook and review calls every week against your qualification standards and feedback.
Your gain:
Better-qualified meetings, cleaner CRM records, stronger sales team confidence.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
Our SDR teams combine sales expertise with AI-powered research to find the right prospects, qualify interest, and create more conversations for your sales team.
We define your ICP, verify contact data, and build target lists ready for immediate outbound campaigns.
Our reps call target accounts daily, handle objections in real time, and record every outcome in your CRM.
Our teams build sequences, manage replies, and run follow-ups from your domains while protecting sender reputation.
We identify target accounts, start relevant conversations, and keep buying groups engaged throughout the sales cycle.
Our SDRs respond to marketing leads quickly, score interest against your criteria, and hand qualified opportunities to AEs.
We manage scheduling, confirm meetings, and handle reschedules so your sales team spends more time closing.
Pipeline targets move faster than hiring plans. We match SDR experience, outreach approach, and workflow to the sales motion your business runs.
With SDRs still ramping, named accounts lose consistent coverage. Helpware CX teams fill capacity gaps and stay assigned through team changes, keeping account coverage steady throughout the quarter.
Account executives lose trust when qualification standards change from one rep to the next. Our SDR teams follow one scorecard and calibrate calls weekly against your criteria, keeping lead quality consistent as outreach scales.
Inbound follow-up slows when forms arrive overnight and no one works them before the next business day. Dedicated SDRs cover early windows and clear the queue against your SLA, keeping first-touch times within target every day.
Quarter-end campaigns create more target accounts than your team can reach on time. We add trained SDR capacity within the same program, helping you maintain outreach volume without starting another hiring cycle.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
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-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
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*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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AI handles the preparation work behind every campaign. It builds target lists, enriches contact data, drafts first-pass messaging, and logs activity. SDRs focus on conversations where judgment matters, answering unexpected questions and turning interest into meetings.
Automates research, list preparation, and CRM updates so SDRs spend more time engaging prospects instead of managing tasks between calls.
Scores accounts and sequences outreach as intent signals appear, helping SDRs reach high-potential prospects sooner.
Ranks accounts by fit and buying signals, helping SDRs focus outreach on prospects most likely to convert.
Tracks calls, emails, and social touches across campaigns, giving managers a clear view of pacing and rep activity.
Answer pricing, security, and timing concerns during conversations while keeping qualified prospects moving forward.
Identify decision-makers, blockers, and champions inside an account, then tailor outreach to each contact.
Test subject lines and opening messages against real prospect responses, then apply the insights to future campaigns.
Evaluate intent behind unclear replies and decide which prospects belong on an AE calendar this week.
We align on ICP, qualification criteria, meeting targets, and reporting cadence, then size the team around the pipeline goals you want to achieve.
We recruit reps with experience selling to your buyer type, then pair them with a team lead who manages daily activity and weekly performance.
We train reps on your product, pricing, and competitive position, then certify them through roleplays before they contact prospects.
We launch your outreach cadence, monitor activity and replies daily, and route qualified meetings directly to your AE calendar.
We test messaging, remove underperforming approaches, rebuild lists using conversion data, and adjust qualification criteria as your pipeline evolves.
Sales development depends on consistency. We keep experienced reps on your program, maintain your standards, and build knowledge that improves every quarter.
Our reps represent your brand in every first conversation, supported by the service standards behind our 90% CSAT.
We retain engaged reps who learn your market over time. As a result your prospects receive consistent conversations and you get an experienced SDR team that stays with you long-term.
Our global delivery footprint covers 45+ languages, helping you reach prospects across regions without building local teams.
Clients stay with us for five years on average because our teams understand their buyers, messaging, and sales process better over time.
CSAT
ESAT
locations
years average length of client partnership
With deep sales expertise, a people-first approach, and a track record of supporting growing businesses, we become an extension of your team—helping you create more opportunities and build lasting customer relationships.
An outsourced SDR is a sales development representative who works through an external partner to support your sales team. They handle prospect research, cold calling, email outreach, LinkedIn engagement, and meeting booking on your behalf. Helpware CX manages SDR programs for global brands across 19 locations.
The cost depends on the size of the program, number of seats, and outreach channels involved. The Bridge Group’s 2025 study puts the median in-house SDR’s on-target earnings at $80,000 before adding benefits, sales tools, management time, and recruiting costs. Outsourcing replaces those fixed expenses with a monthly program fee based on your specific needs.
Building an effective SDR function takes time, and the Bridge Group reports that the average in-house SDR ramp period is around three months. An outsourced SDR program can shorten that timeline because recruiting, hiring, and foundational sales training are already handled. Before launching outreach, Helpware CX trains reps on your product, messaging, and objection handling so they are ready to engage prospects from day one.
AI can support parts of the SDR workflow, including prospect research, list hygiene, lead scoring, and creating first drafts of outreach copy. However, people remain responsible for conversations, calls, and responses from prospects. Deloitte found that 83% of executives already use AI within outsourced services, with the strongest results coming from combining AI capabilities with skilled teams.
If an SDR leaves, the responsibility of maintaining continuity falls on the outsourcing partner—not your team. The Bridge Group’s 2025 data shows median SDR tenure across B2B companies is 1.9 years, with 40% annual attrition. Helpware CX maintains 86% employee satisfaction and a ready talent bench, allowing us to backfill roles and keep campaigns moving without disruption.
Outsourced SDR teams can support many B2B industries where outbound sales plays an important role, including software, fintech, health technology, logistics, and industrial suppliers. Deloitte reports that 50% of executives now outsource front-office functions such as sales and marketing, showing how common external sales support has become.
An outsourced SDR program is measured through metrics that show both activity and business impact, including meetings booked, meetings held, lead acceptance rate, and pipeline generated. The Bridge Group benchmarks median pipeline per SDR at $3.78 million annually and 4.1 quality conversations per day, providing a useful reference point when setting goals and evaluating performance.
