Your inbound leads reach a trained rep the same hour they arrive. Helpware CX combines AI with trained inside sales reps to qualify, sell, and follow up across 45+ languages.
Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Your inbound leads reach a trained rep the same hour they arrive. Helpware CX combines AI with trained inside sales reps to qualify, sell, and follow up across 45+ languages.
From day one, our reps work your inbound leads in your CRM, follow your pricing and sales process, and speak in your brand voice. You get the coverage you need without hiring and building another sales team in-house.
We handle recruiting, tools, management, and staffing, so you don't have to build and manage another in-house sales team.
Your gain:
Lower payroll, no recruiting costs, more budget for generating demand.
We use AI to route inbound leads to a staffed sales desk and prepare the first response, then a rep makes contact within the hour.
Your gain:
Faster first contact, fewer leads lost to competitors, more meetings from the same demand.
We use AI to automate research, note taking, and CRM updates, giving reps more time for qualified buyer conversations.
Your gain:
More calls per shift, faster follow-up, more pipeline without adding seats.
We score calls and emails against your quality standards, review recordings every week, and coach reps on what we find.
Your gain:
Consistent messaging, cleaner CRM notes, fewer promises you have to correct later.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
Our reps handle the conversations that move inbound leads toward a sale, from the first discovery call through demos, quotes, upgrades, and win-backs. AI handles the repetitive work behind them, so our team can respond faster and stay focused on selling.
We discuss budget, timing, needs, and who needs to be involved before moving an opportunity forward.
Our reps run live demos, connect product features to buyer needs, and follow up with clear next steps.
We prepare pricing, build custom quotes, and handle proposal and renewal paperwork.
Our reps contact trial users, help with setup, answer questions, and present upgrade options before the trial ends.
We review account needs, identify relevant products or add-ons, and reach out to qualified customers.
Our team contacts former customers, finds out what changed, and brings qualified opportunities back to your closers.
When inbound demand outgrows your team, leads wait longer and opportunities get missed. We match coverage, scripts, and working hours to the demand your business actually sees.
Self-serve customers can outgrow their plans without anyone reaching out about an upgrade. Helpware CX reps review usage, contact accounts that have moved beyond their current tier, and log each conversation in your CRM. Upgrade opportunities get follow-up every billing cycle.
During launch weeks, purchase inquiries can triple, making it harder to respond to every customer quickly. Our team handles the extra volume, prioritizes leads based on buying intent, and contacts the most promising ones first. Response times stay within target even during the busiest weeks.
Without evening coverage, demo requests from western operators can sit until the next morning. We provide extended sales coverage as your office closes, so prospects can speak with a rep throughout the US selling day.
Pricing and transaction-limit questions can get different answers when reps work from different materials. Our agents use the same approved messaging, while QA reviews recorded calls to make sure every rep gives customers accurate, consistent answers.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Fill in your details to schedule a consultation.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
Thank you!
You’ll hear from us within one business day.
AI handles routing, account research, enrichment, and first drafts, so leads move quickly from inquiry to a real conversation. Our reps take it from there, answering questions, handling objections, judging the opportunity, and following up with buyers.
Routes each inbound form to a live rep and prepares the opening message before buyer interest cools.
Builds a quick account brief so reps know who they are speaking to and what the buyer needs before the call.
Handles research, note taking, and CRM updates, giving reps more time for live buyer conversations.
Automates repetitive qualification and follow-up work, reducing the cost of each sales conversation.
Ask the questions that uncover budget, timing, decision-makers, and whether the solution is a good fit.
Answer questions about named competitors directly, without dodging the comparison or putting anyone down.
Keep track of who signs off, who raises concerns, and who influences the buying decision.
Give your account executives the buyer's needs, questions, and agreed next steps before the handoff.
We set your ICP, response-time targets, qualification criteria, CRM fields, and reporting rhythm. Then we build a launch plan with clear milestones and timelines.
We recruit reps with inside sales experience in your market and pair them with a team lead. You meet the shortlisted candidates before we hire.
We train reps on your product, pricing, competitors, and common objections, then put them through mock calls before they start taking real conversations.
Our reps work your inbound queue, log every interaction, and join your pipeline reviews. You get weekly visibility into response times, activity, and conversion.
We review calls, change openers that are not working, test new talk tracks, and adjust coverage as demand changes. We use what we learn to improve conversion over time.
Your first sales conversation sets the tone for everything that follows. We train reps on your product, put them in your CRM, and hold them to your quality standard before they speak to a buyer.
Our reps treat every sales call as a customer interaction, giving buyers clear answers on fit, pricing, and next steps. Programs average 90% CSAT.
We give reps the support and environment they need to stay engaged and build expertise over time. Our teams report 86% ESAT.
We can expand coverage, add language support, or extend operating hours without you opening another entity. Our teams work across 19 locations and 45+ languages.
Clients stay with us for five years on average as our teams learn their products, buyers, and objections and improve the program over time.
CSAT
ESAT
locations
years average length of client partnership
Businesses choose us for reliable sales support, consistent quality, and partnerships that last. We work as an extension of your team, learn your products and processes, and keep improving the way we support your sales goals.
Outsourced inside sales means an external partner runs part of your sales process with dedicated, trained reps. Helpware CX handles inbound qualification, demos, quoting, cross-sell, win-back from 19 locations in 45+ languages, working in your CRM under your brand.
As quickly as possible, ideally within minutes. RevenueHero tested 1,000 B2B software companies and found that 63.5% never replied to a demo request, while companies that did respond took an average of one day and five hours. Our teams work to the response time you set.
Helpware CX prices dedicated seats at $8–$15 per hour, depending on location, language, seniority. Market retainers for outsourced inside sales run $3,000–$8,000 per rep per month in 2026, so nearshore and offshore teams can cost substantially less than a US hire.
Outsourcing makes sense when demand is growing faster than your hiring plan. A US sales development hire carries median total compensation of about $102,000 a year before tooling, with an average tenure of 14 months. Helpware CX can provide live coverage within 30–60 days.
We train reps on your approved scripts, product information, pricing, then review recorded calls against a 98% internal quality standard every week. We also work under SOC 2 Type II, ISO 27001, GDPR, HIPAA controls to keep customer data within policy.
Yes. Most programs start with a 30–60 day pilot covering one lead source or territory, then expand once response time and conversion hold. Helpware CX has scaled programs from five seats to 500 within 90–120 days while maintaining the same quality standard.
We need a CRM login, product and pricing documentation, call-recording permissions, one named contact for escalations. Setup takes about a week. Your data stays in your systems, and we report weekly on activity, response time, conversion.
