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Helpware Georgia

Georgia combines multilingual talent, modern infrastructure, and a growing technology ecosystem with strategic access to Europe and Asia. Its business-friendly environment and regional connectivity make it a practical location for scaling international customer support operations.

Deeply Hospitable, Bright & Skilled

Georgian hospitality translates naturally into customer support, while local universities develop well-educated, tech-savvy talent with the communication skills and adaptability needed for international service environments.
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Open to the world

Sitting at the crossroads of Europe and Asia, Georgia has long been shaped by different cultures, languages, and international influences, giving local teams a strong foundation for working across markets and customer expectations.

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A growing pool of tech-savvy minds

Around 32,000 students graduate from Georgian universities each year, creating a steady pipeline of qualified professionals for BPO and customer support roles across international service operations.

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English that works across channels

Georgia ranks #35 globally for English proficiency, supporting clear communication across voice, chat, and email and helping teams manage customer conversations across international markets.

Operational Confidence
at Every Level

A business environment built for service delivery, scalable teams, and dedicated training capacity support consistent quality as operations grow.

Stability in a competitive market

Our teams stay with projects, build knowledge over time, and apply that experience across customer interactions, supporting stronger continuity and more consistent service.
4.3
%
attrition rate

People who stay for years

Turnover stays low, so the people who learn your product, customers, and edge cases remain with the project, preserving knowledge and service continuity over time.
2.0
%
attrition rate

Training capacity that scales

Dedicated training spaces support onsite and remote teams with custom programs and real-life scenarios tailored to each project, helping maintain consistent quality as operations scale.
3
training rooms

Ideal business environment

A flat 20% income tax, low employer payroll costs, and government support for BPO investment help keep operating costs competitive and make Georgia an attractive location for service delivery.
2023
began operations

Ready for your next growing phase

More than 100 people already support customers from Tbilisi in five languages, with recruitment, training, and management infrastructure in place to expand delivery as demand grows.
100
+
people
Protecting your data
with proven standards
ISO 9001 logo
GDPR Compliant logo
ISO 27001 logo
PCI DSS Compliant logo

What’s the Real Cost of a Georgian Support Team?

Look beyond the hourly rate. Recruiting, training, team leads, QA, facilities, and technology all contribute to the true cost of running a reliable customer support operation.

The real math on one support agent
Line item
U.S. in-house
Helpware Georgia
Wages, benefits, payroll taxes
Included in benchmark
Included in one rate
Recruiting and onboarding
Included in Year 1
Included
Training and QA program
Your team's time
Included, 8 dedicated training rooms
Team lead and management layer
Extra headcount
Included at published ratios
Workspace, equipment, IT
Included in benchmark
Included
Effective hourly rate
$45.23
$18.56
Year 1 cost per agent
$94,077
$39,355
Recurring cost per agent
$90,682
$38,605
Year 1 savings vs. U.S. in-house
—
58.2%
100-agent Year 1 cost
$9,407,675
$3,935,480
100-agent Year 1 savings
—
$5,472,195

From Georgia
to Your Customers

Support customers across Europe, the UK, the Middle East, and Central Asia from our delivery hub in Georgia, with strong time zone alignment.

Georgia
UK
5h overlap
Europe
6-7h overlap
Middle East
8-9h overlap
Central Asia
7-8h overlap
India
7-8h overlap

Helpware Georgia
at a Glance

Located in central Tbilisi, Helpware’s office brings teams together in a collaborative environment built for efficient delivery, knowledge sharing, and consistent customer service.

Services we offer

Channels we support 

Voice channels supported Voice Chat channels supported Chat Email icon. Email In-app channels supported In-app Social media channels supported Social media

Languages we speak 

English Georgian German French Turkish

Our Georgian Teams in Action

See how our teams in Georgia deliver measurable results for clients across industries and customer support models.
95%
QA score
+18%
Faster resolution
+22%
Productivity
+15%
CSAT improvement

Make Georgia Your
BPO Choice