Explore the full range of solutions Helpware divisions provide:
Most calls go unanswered on the first attempt. Our B2B telesales teams keep working your target list with trained callers, AI-supported research, and consistent follow-up that turns more outreach into real sales conversations.
Your B2B telesales program starts with your scripts, your CRM, and callers trained on your market. From the first week, we handle outreach, track every interaction, and build sales capacity without adding internal headcount.
We provide trained callers, dialers, and sales management, so you avoid building a full telesales operation from scratch.
Your gain:
Lower fixed costs, faster campaign launches, more budget for closing teams.
We prepare callers with account details before each conversation, helping them spend more time on relevant discussions.
Your gain:
Better buyer engagement, cleaner qualification, fewer wasted calls.
We log every call result in your CRM, so your team sees what happened and what action comes next.
Your gain:
Cleaner pipeline visibility, consistent follow-up, more accurate forecasting.
We review live and recorded calls against your standards, then coach callers on areas that need improvement.
Your gain:
Stronger conversations, fewer quality gaps, more reliable sales handoffs.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
Our trained callers use your sales process, account data, and market knowledge to qualify prospects, book meetings, and support revenue conversations across the customer journey.
We confirm budget, decision-making authority, timing, and fit before your sales team spends time on the wrong prospects.
We schedule qualified prospects on your calendar with conversation notes, buyer context, and follow-up details ready for your team.
Our callers handle demo requests, pricing questions, and buying conversations so prospects reach a sales expert instead of waiting.
We identify expansion opportunities and recommend upgrades that match how customers use your product.
We reconnect with inactive trials and closed-lost accounts to find new interest and restart sales conversations.
We start renewal conversations early, identify risks, and give your team time to address issues before contracts expire.
Every sales operation has different pressure points. We build telesales programs around your market, buyer expectations, and team capacity so coverage stays consistent as demand changes.
Renewal periods create a surge in call volume, then demand drops once the cycle ends. We adjust team capacity around your campaign calendar, keeping coverage strong during peak periods.
Prospects in different regions need follow-up at the right time, not whenever a caller is available. We distribute calling coverage across time zones and schedules, keeping outreach consistent throughout the day.
Callers lose valuable time switching between research, CRM updates, and live conversations. We handle the preparation and admin work behind the scenes, so callers spend more time speaking with prospects.
Expanding into new markets means buyers expect conversations in their own language. We match campaigns with native-speaking agents who understand the market and deliver a consistent experience across regions.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Fill in your details to schedule a consultation.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
Thank you!
You’ll hear from us within one business day.
AI handles the preparation behind each call: cleaning lists, scheduling follow-ups, analyzing conversations, and updating CRM records. Callers handle the conversations that require judgment, from building trust to responding to buyer concerns. That balance helps maintain call quality as outreach volume grows.
Verifies contact details and job information before records reach callers, reducing wasted dials to the wrong person.
Schedules repeat attempts across different days and time zones, helping callers reach more prospects when they are available.
Reviews call recordings and highlights patterns that help teams improve openers, objections, and sales conversations.
Builds account research and post-call summaries, giving callers more time to focus on live conversations.
Work with assistants and front desks to reach the person responsible for the buying decision.
Tell the difference between a genuine concern and bad timing, then adjust the conversation accordingly.
Explain your product in the buyer’s own terms instead of relying on a fixed script.
Track what prospects agree to and send the right follow-up before the conversation loses momentum.
We align on target buyers, calling hours, script guidelines, and the metrics that matter, from daily activity to booked meetings.
We recruit callers with relevant experience, match the team size to your call volume and time zones, and introduce the best candidates.
We train callers on your pitch, product details, and common objections before they start speaking with real prospects.
Our callers reach out daily, log every outcome in your CRM, and hand qualified prospects to your closers with full conversation context.
We review recordings, improve weak openers, adjust calling schedules, and focus outreach on the accounts most likely to engage.
Outbound calling works best when teams understand your market and improve over time. We recruit, coach, and manage telesales teams across 19 locations, helping clients build consistent sales coverage without rebuilding their operation.
Every caller represents your brand on every conversation. Our focus on buyer experience helps prospects feel heard from the first conversation.
We care about our employees and retain them. As a result, your teams stay focused on their work and continue building knowledge of your product and buyers.
With Helpware CX as your B2B telesales partner, you can expand coverage across regions and time zones. We operate across 19 locations and cover more than 45 languages.
Clients stay with us long-term because we learn their business, improve the work over time, and help them scale without rebuilding their telesales operation.
CSAT
ESAT
locations
years average length of client partnership
Industry awards, overwhelmingly positive client reviews, and global recognition reflect the standards behind our B2B telesales teams, from recruitment and training to daily sales operations.
B2B telesales is phone-based selling between businesses. It can cover qualifying prospects, booking meetings, expanding existing accounts, reactivating inactive customers, and managing renewals. Helpware CX runs B2B telesales programs for 400+ brands across 19 locations, 11 countries, and 45+ languages.
Yes, when the process goes beyond a single attempt. A 2026 study analyzing 175,000+ dials found that one call reaches a live person 9.9% of the time, while reaching out across roughly three attempts increases the connect rate to 24.5%. Consistent follow-up matters more than simply increasing call volume.
Cold calling results depend on list quality, targeting, and follow-up. Based on 175,000+ dials analyzed in 2025, the average was around 370 dials per booked meeting. The funnel moved from 9.9% of dials reaching a contact, to 58% of connects becoming conversations, and 4.6% of conversations becoming meetings.
Outsourced B2B telesales is typically priced by caller hours rather than by lead. Helpware CX rates generally range from $8 to $15 per hour depending on location and the level of support included. Compared with building an internal team, outsourcing can reduce staffing costs by 20–40%.
Most pilot telesales teams launch within 30 to 60 days. That period covers recruiting, product training, script development, and CRM setup. Larger programs can expand from a pilot team to 500+ callers within 90 to 120 days while maintaining the same quality standards.
We train callers through product education, live call shadowing, and certification against your objection library. After launch, QA teams review monitored calls against your standards, with coaching provided weekly to keep conversations consistent.
Helpware CX operates under SOC 2 Type II, ISO 27001, ISO 9001, GDPR, and HIPAA controls where required. Campaigns follow suppression rules based on do-not-call lists and consent records, while call recordings and CRM access remain within your systems and retention policies.
