We score every call, not just a sample. Our telemarketing outsourcing teams combine trained callers with AI support to keep every conversation on brand and every campaign moving.
Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
We score every call, not just a sample. Our telemarketing outsourcing teams combine trained callers with AI support to keep every conversation on brand and every campaign moving.
We put named callers on your lists from week one, train them on your script and brand voice, then track every call outcome in your CRM. Our telemarketing outsourcing services run on a simple monthly per-seat rate.
We handle recruiting, training, dialer access, and caller management, so you avoid the overhead of building an in-house team.
Your gain:
Lower fixed payroll, faster campaign starts, budget that flexes with demand.
We give callers tested scripts, clear call goals, and simple disposition rules, keeping conversations within the handle-time range you set.
Your gain:
More contacts per shift, predictable staffing costs, cleaner disposition data.
We give every call a defined disposition, from sale or callback to removal, then update the list before the next calling cycle.
Your gain:
Shorter call cycles, tighter list hygiene, forecasts you trust.
We train callers on your script, disclosures, and objection paths, then score calls against the same playbook and coach to it every week.
Your gain:
Consistent brand voice, fewer compliance slips, cleaner call records.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
Our callers take your offer to the right people, qualify interest, handle questions, and move promising conversations toward a sale.
Our agents follow your approved script, handle price objections, present the offer, and work toward the close.
We check each contact for budget, timing, and decision authority before your sales team takes over.
Our agents reconnect with lapsed trials and former customers, giving them a clear reason to come back.
We call ahead of renewal dates to confirm terms, volumes, and delivery windows before the next order.
Our team conducts structured phone interviews, captures feedback on pricing, churn, and product fit, then delivers clean data.
We fill webinar and trade show seats and call attendees before the event to confirm they are coming.
Calling performance depends on who you reach, how consistently you pitch, and when your team is available. We build each part around how you sell, from subscription commerce to wealth management.
Pitch quality drifts once a calling team passes 20 seats and three shifts. Our teams run one playbook, score every recorded call against it, and coach outliers each week. Script adherence stays consistent as your seat count grows.
Renewal outreach slips when dates pile up at quarter end. We assign daily call quotas by renewal cohort and queue reminders directly from your CRM. Renewal contact rates stay steady through the busiest weeks.
Without evening coverage, you miss clients who are only available outside standard business hours. Our callers work across time zones, matching coverage to the hours your clients pick up. Contact rates stay consistent across every calling window.
Response times stretch when campaign volume triples after a city launch. We add trained callers within the same program and absorb the extra volume within a week. Response times stay stable through launch spikes.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
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-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
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*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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AI handles the call data. It listens, transcribes, scores each call, and flags patterns for team leads to coach. Our callers handle the moments that need judgment, from the opening pitch to objections and the point where a prospect says no.
Transcribes and scores every recorded call instead of relying on a small manual review sample
Measures script adherence and disclosure accuracy across calls, giving QA teams a consistent basis for review.
Writes call summaries and fills disposition fields, so callers can move to the next contact faster.
Identifies outcomes, objections, and sentiment across campaigns, giving QA teams a clearer view of call performance.
Adapt the opening to whoever answers, then give them a reason to keep listening.
Recognize when a prospect has concerns, adjust the conversation, and address the issue before asking for the next step.
End the conversation politely when someone declines, record their preference, and leave a positive impression of your brand.
Adapt language and communication style to each market, so conversations feel natural rather than scripted.
We agree on target lists, call windows, disposition codes, and the numbers that matter. We size the team to handle your expected call volume from week one.
We recruit callers with experience selling products like yours, then pair them with a team lead who manages daily pacing and weekly results.
We train callers on your offer, pricing, and objection-handling approach, then certify each one through live roleplays before they make their first call.
We launch the campaign, monitor connect and conversion rates daily, and record every call outcome in your CRM as it happens.
We retire scripts that stop working, rebuild lists using win data, and adjust our openers based on what call recordings show performs best.
Your callers represent your brand on every conversation. We invest in training, coaching, and quality control to keep those conversations strong, with recordings and scores you can review whenever you need.
Our 90% CSAT reflects the experience we deliver to clients, and that same service mindset shapes how our callers represent your brand.
We retain engaged callers who stay on your program longer, giving you experienced agents who know your offer and don’t need retraining.
We give you callers across 19 locations and 45+ languages, making it easier to reach buyers in their local time zone and language.
We build your program around your business, improve it with what we learn, and stay accountable to your results, so you have a partner you can rely on long term.
CSAT
ESAT
locations
years average length of client partnership
We take responsibility for the full calling operation, from staffing and training to quality control and day-to-day performance. You get a team that learns your business, represents your brand consistently, and keeps improving.
Telemarketing outsourcing means handing your outbound and inbound sales calls to a third-party team. The team dials your lists, follows your scripts, and records call outcomes in your systems. Helpware CX runs telemarketing programs for global brands across 19 locations and 45+ languages.
We handle it alongside your legal team. Under the FTC Telemarketing Sales Rule, we scrub calling lists against the National Do Not Call Registry at least every 31 days, and consumer calls stay within the permitted 8 a.m. to 9 p.m. local calling window.
We transcribe and score every recorded call against your script instead of relying on the small sample reached through manual review. Our automated scoring achieves accuracy above 90%, compared with 70% to 80% for manual scoring. Team leads review the results each week, identify areas for improvement, and coach callers based on what they find.
Helpware CX starts with 30- to 60-day pilot programs, then scales from a pilot pod to 500+ callers within 90 to 120 days. We run recruiting, product certification, and systems access in parallel, so the first calls can go out while the wider team continues training.
B2B telemarketing typically reaches buying committees, involves longer sales cycles, and aims to secure a meeting or generate a quote. B2C telemarketing reaches consumers at home, follows stricter consent requirements, and often aims to close the sale during the call itself. That means we adjust the caller profile, script length, and calling windows to fit each model.
Most programs use a per-seat, per-month pricing model, with rates based on factors such as location, language, and coverage hours. Some campaigns also include an outcome-based component tied to qualified conversations. Deloitte reports that 67% of organizations now use outcome-based outsourcing models.
Yes. The same team can handle inbound responses to your campaigns, order calls, and callback requests using the scripts and CRM already in place. Helpware CX provides inbound and outbound voice support in 45+ languages, 24/7, from 19 locations across 11 countries.
