Explore the full range of solutions Helpware divisions provide:
Devices go live in patient homes, readings keep arriving, and alerts reach the right person. We combine AI and trained specialists to support remote patient monitoring workflows 24/7, from onboarding and adherence outreach to alert triage.
Patients notice the difference within days. Our remote patient monitoring specialists work in your platform, follow your escalation rules, support patients in their preferred language, and keep every monitoring program moving.
Skip recruiting, device-support training, and round-the-clock staffing. We hire, train, and manage the support team for you.
Your gain:
Lower fixed overhead, faster program launches, more budget for clinical hires
We help patients set up their devices, troubleshoot connectivity issues, and complete onboarding until readings start coming through.
Your gain:
More active patients, fewer unused devices, cleaner cohort data
We resolve device issues, app questions, and scheduling problems before they reach your nurses, keeping clinical teams focused on patient care.
Your gain:
More clinical capacity, shorter alert queues, faster intervention on high-risk patients
We score every enrollment call and device-support session against your protocol, then coach agents weekly on performance trends.
Your gain:
Consistent patient conversations, audit-ready documentation, fewer repeat contacts
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
Our healthcare-trained specialists keep remote monitoring programs moving. Working alongside AI, we onboard patients, support devices, answer questions, and help keep readings flowing to the right team.
We complete consent forms, verify eligibility, and coordinate device orders so patients enter the program without delays.
We guide patients from unboxing through their first successful reading, resolving setup and connectivity issues along the way.
Our agents contact patients who stop transmitting data and help restore engagement before small gaps become missed monitoring days.
We review incoming alerts, separate device issues from clinical concerns, and route each case to the right team.
Our team completes required monthly patient interactions and documents every minute accurately to support RPM program requirements.
We document readings, patient contacts, and outcomes accurately so your records stay consistent and audit-ready.
As monitoring programs grow, small gaps turn into missed readings, delayed follow-ups, and overloaded teams. We build staffing, workflows, and reporting around the program you already run
The biggest drop-off happens between device delivery and the first reading, when patients are left on their own. We run enrollment calls, setup walkthroughs, and connectivity checks until data starts flowing. Activation rates stay strong as cohorts grow.
New device rollouts often flood support queues with setup and connectivity issues. We handle first-line troubleshooting and route only clinical concerns to your staff. Support queues stay manageable through rollout periods.
Patients notice when check-ins vary from one interaction to the next, and inconsistent documentation creates risk for the program. We follow your protocol on every call, document responses the same way every time, and log every required minute accurately. Quality stays consistent even when volume grows.
Without evening and weekend coverage, flagged readings can sit untouched until the next business day. We extend support coverage across nights and weekends from our 19 global locations. Response times stay consistent throughout the week.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Fill in your details to schedule a consultation.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
Thank you!
You’ll hear from us within one business day.
A missed reading creates two problems at once: missing data and a patient who may need attention. AI monitors incoming readings, flags gaps and out-of-range values, prioritizes what needs review, and drafts documentation. Our specialists handle the conversations that require empathy, judgment, and a clear understanding of how the patient is doing.
Flags urgent vital-sign changes for clinical review and helps surface the events most likely to require intervention.
Separates meaningful clinical changes from device noise and keeps review queues focused on actionable alerts.
Detects missed readings within hours and triggers outreach workflows that help restore regular data transmission.
Surfaces device issues and rhythm events quickly, helping teams respond sooner than traditional follow-up schedules.
Explain readings, devices, and next steps in plain language, helping patients stay engaged with their monitoring program.
Guide patients through pairing, cuff placement, and battery changes until readings transmit successfully.
Review the situation before escalating, so device issues and user errors do not become unnecessary clinical alerts.
Bring caregivers into the process when patients need extra help using devices or completing monitoring tasks at home.
We agree on activation targets, transmission-day thresholds, escalation tiers, and documentation standards, then map out the patient onboarding plan.
We recruit agents with device-support and patient-contact experience, then size the team to your patient volume and monitoring hours.
We train on your platform, device catalog, protocol scripts, and clinical escalation paths, then validate performance through real-world scenarios.
We manage daily workflows, from enrollment calls and missed-reading outreach to device support and same-day clinical handoffs.
We review transmission and escalation data each month, adjust outreach workflows and alert settings, then report exactly what improved.
Remote patient monitoring depends on consistency. We build stable teams, track performance every week, and stay accountable long after launch, helping programs scale without losing quality.
Clients rate our service at 90% CSAT, reflecting responsive communication, reliable execution, and support teams that stay aligned with program goals.
An 86% employee satisfaction score helps us retain experienced specialists, preserving program knowledge and delivering a more consistent patient experience.
Teams across 19 locations support patients in 45+ languages, extending coverage across time zones without adding pressure to your internal staff.
Clients stay with us for more than five years on average, reflecting consistent delivery, operational transparency, and teams that adapt as programs evolve.
CSAT
ESAT
locations
years average length of client partnership
Remote patient monitoring only works when support stays consistent. Our teams become an extension of yours, keeping patients engaged and programs running smoothly month after month.
Remote patient monitoring support covers the non-clinical work behind a monitoring program: patient enrollment, device setup, missed-reading outreach, check-in calls, and documentation. Helpware CX provides this support for dozens of healthcare organizations from 19 locations in 45+ languages, while routing clinical questions and decisions to your care team.
Clinical judgment remains with your licensed staff. Our agents handle enrollment, device troubleshooting, adherence outreach, scheduling, and time logging, then escalate flagged readings the same day. This model can reduce the number of escalations reaching nurses by roughly 30%.
Beginning January 1, 2026, CMS reimburses CPT 99445 for two to 15 days of transmitted data and CPT 99470 for the first ten minutes of treatment management. Because shorter monitoring periods now qualify for reimbursement, accurate tracking of transmission days and management time has become even more important to program economics.
Same-day outreach when readings stop can make a measurable difference. A published Medicaid diabetes program increased transmission rates from 82.8% to 91.1% among adherent patients and from 45.9% to 60.2% among less-adherent patients by using reminder calls that helped troubleshoot device issues in real time.
Yes. Helpware CX holds SOC 2 Type II, ISO 27001, and ISO 9001 certifications, operates HIPAA-aligned processes, and supports GDPR requirements for European cohorts. Agents work directly in your platform under your access controls, and every interaction is recorded and quality-scored against your protocol.
A pilot team of five to ten agents can launch within 30 to 60 days, typically starting with enrollment and device support. Larger programs can scale to several hundred agents within 90 to 120 days, with 24/7 coverage added as patient volume grows.
Most programs operate at costs 20% to 40% lower than an in-house model because you avoid recruiting, device-support training, telephony infrastructure, and round-the-clock staffing. Pricing is usually based on team size and coverage hours, with a single-cohort pilot establishing the baseline before broader rollout.
