Explore the full range of solutions Helpware divisions provide:
Keep every campaign moving from brief to send. Our B2B email marketing teams combine AI with experienced email specialists to handle production, deliverability, and replies across 19 global locations and 45+ languages.
Start sending without building another team. Our B2B email marketing specialists work in your stack, follow your brand standards, and give you the capacity to run more campaigns without adding headcount.
We recruit, train, and manage the writers, designers, and platform specialists your program needs, so you don’t have to build the team yourself.
Your gain:
Lower fixed payroll, no hiring cycle between campaigns, more budget for media spend.
Our dedicated team takes each brief through copy, design, build, testing, and approval in one workflow.
Your gain:
More campaigns per quarter, shorter approval cycles, faster testing while ideas are still fresh.
We manage authentication, domain warm-up, list hygiene, and complaint monitoring to protect your sender reputation.
Your gain:
More opens from the same list, stronger sender reputation, fewer emails lost to spam filters.
Our QA team reviews campaign samples against your standards each week and coaches specialists when something misses the mark.
Your gain:
Consistent brand voice, fewer broken links, fewer corrections after a campaign goes out.
We are fully compliant with all necessary data protection protocols and implement advanced security measures across our operations. This approach reduces compliance risks, simplifies audit processes, ensures transparency, and increases customer trust in highly regulated and sensitive environments.
We enforce strict access controls, ensuring security and confidentiality across on-site and remote teams to maintain the integrity of client data.
We collect only necessary personal data, retain it for defined periods, implement multilevel security, and provide full user control over it.
We safeguard protected health information through end-to-end encryption, secure access protocols, and real-time threat detection.
We secure payment data throughout processing and storage, continuously monitoring our systems to identify and address potential risks.
Our email specialists use AI to speed up research and production while handling the work that needs human judgment: shaping the message, managing replies, and keeping every campaign on brand.
We take campaigns from brief through copy, design, testing, and scheduling, then send them on the agreed date.
We build and manage onboarding, renewal, and win-back journeys around the triggers in your existing platform.
Our experts remove duplicates, role accounts, and inactive records before they reach your next campaign.
We manage authentication, sender reputation, and list hygiene to help your messages reach the inbox.
We read every response, answer routine questions, and send buying signals to the rep who owns the account.
We report opens, clicks, replies, and pipeline by segment, then use the results to shape the next campaign.
Email gets harder to manage as campaigns, markets, and languages multiply. We build the team, workflow, and coverage around the way your business actually sends.
Promotional campaigns can send reply volume through the roof. Our response team handles routine questions, identifies buying signals, and passes them to your reps, keeping response times steady during your busiest send weeks.
As products and customer tiers change, existing email journeys can stop matching the way new customers actually onboard. We update the flows, adjust the triggers, and keep onboarding emails aligned with each new release.
Multiple writers can create inconsistencies across the same sending domain. We work from one approved template library, coordinate changes with your compliance team, and keep messaging consistent across regional campaigns.
Regional campaigns become harder to coordinate when each market needs its own language and timing. We put native-language writers behind one production calendar, keeping every version on schedule across your markets.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
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-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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AI handles the repetitive work: validating lists, checking sender signals, generating subject-line options, and drafting copy. Email specialists decide what to send, shape the language, check compliance, and handle the replies. You get faster production without handing your brand voice to a machine.
Drafts copy, subject lines, and content modules so specialists can move from brief to build faster.
Creates first-draft copy and image variations at volume, giving specialists more options to refine and approve.
Monitors bounce, complaint, and sender-reputation signals and flags problems before they affect delivery.
Compares segments and send times with past results, then helps the team focus volume where it performs best.
Rewrite AI drafts so subject lines and body copy sound like your marketing team, not a machine.
Separate buying signals from auto-replies, support questions, and unsubscribes, then route each response to the right person.
Check opt-in status, suppression lists, and regional requirements before a campaign leaves the queue.
Choose what to test, set up the comparison, and judge the result against segment size and revenue.
We agree on your segments, cadence, platform access, and reporting metrics, then map the first quarter of campaigns before production starts.
We recruit writers, designers, and platform specialists who know your stack, then assign a producer to own your campaign calendar.
We learn your brand voice, templates, approval process, and legal requirements, then train the team on your brand before the first send.
We build, test, and send each campaign on schedule, monitor deliverability, and handle the replies that come back.
We test subject lines and segments, stop using flows that underperform, clean the list monthly, and report what is moving engagement and pipeline.
Good email programs need people who know your brand, reliable delivery, and enough capacity to keep campaigns moving. We bring all three together across 19 locations and 45+ languages.
We treat every reply as part of your customer experience, with trained specialists answering questions clearly and keeping your clients satisfied.
We retain specialists who know your account, so you spend less time retraining people and more time improving the program.
We add native-language coverage as you expand, with 19 locations and 45+ languages supporting campaigns across different markets.
Clients stay with us for more than five years on average because we take on more of the work as their programs grow, from production to replies to reporting.
CSAT
ESAT
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years average length of client partnership
Build your email program with a partner that can handle the day-to-day work and scale with your needs, from campaign production and deliverability to replies and reporting.
Helpware CX handles campaign production, lifecycle automation, list management, deliverability, reply handling, and reporting. Specialists work in your existing platform across 19 locations and 45+ languages, with a 98% quality score on reviewed work.
Helpware CX prices dedicated specialists from roughly $8 to $15 per hour, depending on location and seniority. Litmus found that companies generating 36:1 to 50:1 returns from email dedicate 25% to 50% of their marketing team’s time to the channel.
Validity measured global inbox placement at roughly 84%, meaning about one in six marketing emails misses the inbox. We authenticate domains with SPF, DKIM, and DMARC, warm new domains before increasing volume, clean inactive records monthly, and monitor complaint rates after each send.
We work inside your existing stack rather than forcing you onto a proprietary platform. Helpware CX supports CRM and marketing platforms including Salesforce and HubSpot, with permissions controlled by your administrators, so your templates, lists, and consent records stay in your account.
Once a program reaches steady state, most campaigns move from brief to deployment in under three days. Litmus found that 76% of marketing teams can now produce and send an email within three days, compared with 62% that needed two weeks or more in 2024.
Replies go into a monitored queue where trained specialists answer product, pricing, and unsubscribe questions, then pass buying signals to your sales team with the relevant account context. Coverage runs 24/7 across 45+ languages, using the same operating model Helpware CX runs across its broader client base.
We protect subscriber data under SOC 2 Type II, ISO 27001, and ISO 9001 controls, follow GDPR- and HIPAA-compliant workflows, and keep consent records, opt-outs, and suppression lists in your platform. Your administrators control specialist access.
