Top 10 IT Support Outsourcing Companies for Growing Businesses 2026

According to IMARC Group’s research, the global help desk outsourcing market reached $9.0 billion in 2023 and is projected to more than double to $17.4 billion by 2032, growing at a 7.29% CAGR. Meanwhile, Deloitte’s 2024 Global Outsourcing Survey found that 80% of executives plan to maintain or increase investment in third-party outsourcing. For growing businesses facing rising ticket volumes, talent shortages, and pressure to scale without bloating headcount, outsourcing IT support has become less a question of whether and more a question of who.

This guide examines 10 IT support outsourcing companies, covering their services, global footprint, pricing models, and ideal fit profiles so you can find the partner that matches where your business is heading.

Top 10 IT Support Outsourcing Companies for 2026: A Comparative Review

Top 10 IT Support Outsourcing Companies: Overview

#1 Helpware CX

Compliance-ready technical support with 90% CSAT and 2.8% monthly attrition across 18 global locations

Founded in 2015 and headquartered in Lexington, Kentucky, Helpware CX has built a reputation as one of the most operationally disciplined IT support outsourcing partners for mid-market and enterprise companies. The company covers 19 global locations across 11 countries, including the US, Mexico, Philippines, Ukraine, Georgia, Puerto Rico, Poland, Germany, and Albania, which allows it to deliver 24/7 technical and IT support of the highest quality. A team accounts for around 4,000 professionals and supports clients in 45 languages, handling everything from L1 help desk to complex L3 technical escalations.

What separates Helpware CX from most IT support providers is its 2.8% monthly attrition rate, compared to an industry average of 6 to 8%. Low turnover means the agents handling your support tickets actually know your environment, not a rotating pool of unfamiliar technicians. The company holds SOC 2 Type II, HIPAA, and GDPR certifications, making it a natural fit for healthcare, fintech, and SaaS businesses that operate in regulated environments. A 90% CSAT score and an average client relationship of five years confirm that performance consistency holds at scale.

The reasoning behind our choice

Helpware CX earns its top position through operational depth and compliance readiness. With a 4.8-star rating on Clutch, 400 clients served across Healthcare, SaaS, Ecommerce, and Fintech since 2015, and recognition in the IAOP Global Outsourcing 100, the company has built a verifiable track record that few providers at its price point can match.

• Services offered: Technical support (L1, L2, L3), IT help desk, omnichannel customer support, back-office operations, CX consulting (strategy, technology, operational transformation), AI-powered support solutions
• Pros: 18 global locations for 24/7 coverage with no night-shift penalties; native-speaker support in 45 languages; 90% CSAT and 2.8% attrition rate vs. 6-8% industry average; SOC 2, HIPAA, GDPR certified; five-year average client partnerships; deep industry expertise across healthcare, SaaS, and fintech
• Cons: Longer sales cycle due to consultative onboarding; may be over-engineered for simple, high-volume transactional help desk work
• Industry expertise: Healthcare and telehealth, SaaS and software, ecommerce and retail, fintech and banking, gaming and entertainment, logistics, public sector, automotive
• Best for: Mid-market to enterprise companies ($50M-$500M revenue) in regulated industries that need compliance-ready IT support with consistent quality as they scale
• Pricing: Starting at $8-$15 per hour, depending on service complexity, location, and engagement model.
• Rating: 4.8 ☆ (Clutch)
• Year established: 2015
• Location: Lexington, Kentucky (HQ); USA, Mexico, Philippines, Ukraine, Georgia, Puerto Rico, Poland, Germany, Albania

#2 Teleperformance

Global digital business services leader with enterprise-scale IT support across close to 100 countries

Teleperformance (now also branded as TP) is one of the largest IT support and BPO providers in the world, founded in 1978 and headquartered in Paris, France. As of December 2024, the company employs approximately 446,052 people and operates in close to 100 countries, serving clients across banking, healthcare, retail, technology, telecommunications, and gaming. TP completed its acquisition of Majorel in January 2024, significantly expanding multilingual capacity across Europe and Africa. In 2025, TP ranked #7 on the World’s Best Workplaces list by Great Place to Work and Fortune, the fifth consecutive year it has appeared on that list.

The company’s technical support portfolio covers L1 through L3 escalation, device troubleshooting, network support, and application support across voice, chat, email, and social channels. TP has since developed TP.ai, an AI orchestration platform that combines automated resolution workflows with human escalation. For companies managing millions of technical support interactions per year across multiple geographies, TP’s footprint is difficult to replicate with a single alternative.

The reasoning behind our choice

Teleperformance belongs on this list because of scale. Few providers can handle simultaneous enterprise-level technical support operations across dozens of markets in 265+ languages from a single vendor relationship. That combination is genuinely difficult to source elsewhere.

• Services offered: Technical support, customer care, back-office processing, AI-powered contact center solutions, content moderation, digital integrated business services, recruitment process outsourcing
• Pros: Operations in close to 100 countries; multilingual support in 265+ languages; 47+ years of experience; TP.ai automation platform; five consecutive years on Fortune World’s Best Workplaces list
• Cons: Enterprise focus means smaller clients may receive less personalized attention; high minimum volumes can be prohibitive for mid-market companies
• Industry expertise: Banking and financial services, healthcare, retail and ecommerce, technology, telecommunications, energy and utilities, travel and hospitality, gaming, government
• Best for: Large enterprises with substantial global IT support volumes who need a single provider with geographic reach across dozens of countries
• Pricing: Custom pricing based on volume, service complexity, and delivery locations. Contact vendor for quotes.
• Rating: Not publicly listed on Clutch or G2
• Year established: 1978
• Location: Paris, France (HQ); operations in close to 100 countries

#3 Concentrix

Fortune 500 tech-forward BPO with AI-powered contact center tools for large-scale IT support

Concentrix is a publicly traded BPO and technical support provider founded in 1983 and headquartered in Newark, California. The company employs approximately 315,000 people and serves over 2,000 clients, including major Fortune Global 500 brands, across 40+ countries. Its $9.83 billion revenue in fiscal year 2025 places it at #426 on the Fortune 500. Concentrix’s $4.8 billion merger with Webhelp in 2023 substantially expanded its European and multilingual capabilities, and the company has since launched iX Hello and iX Hero — agentic AI applications built specifically for contact centers that automate routine IT support queries while routing complex issues to human agents.

What Concentrix brings to IT support outsourcing is a strong technology investment layer on top of operational scale. Its integrated analytics and workforce management tools give clients detailed visibility into ticket resolution performance, first-contact resolution rates, and agent utilization. For SaaS and hardware companies that need technically proficient support combined with sophisticated reporting dashboards, Concentrix is a credible option.

The reasoning behind our choice

Concentrix earns its spot through scale, technology investment, and continued M&A activity that reflects ambition rather than stagnation. Its AI product development and analytics depth make it a serious option for enterprise clients who want data-rich IT support operations.

• Services offered: Technical support, CX management, data and analytics, enterprise technology services, digital operations, AI-powered contact center solutions, workforce management
• Pros: Fortune 500 infrastructure; AI contact center tools (iX Hello, iX Hero); 2,000+ global clients; deep analytics and reporting; multilingual capacity post-Webhelp merger; Fortune 500 ranking at #426
• Cons: Premium pricing for enterprise-scale operations; onboarding timelines can be lengthy; mid-market companies may find the platform over-built for their current needs
• Industry expertise: Technology and consumer electronics, retail and ecommerce, banking, healthcare, automotive, energy and utilities, government and public sector, media and communications
• Best for: Large enterprises requiring AI-augmented IT support with detailed analytics, multiple geographies, and high-volume ticket management
• Pricing: Custom pricing. Contact vendor for quotes.
• Rating: Not publicly listed on Clutch or G2
• Year established: 1983
• Location: Newark, California (HQ); 40+ countries across 6 continents

#4 TTEC

CX technology and managed IT support provider combining operational delivery with digital transformation consulting

TTEC was founded in 1982 (originally operating as TeleTech) and relocated its headquarters to Austin, Texas in 2024. The company employs approximately 64,000 people across six continents and generated $2.21 billion in revenue in fiscal year 2024. What distinguishes TTEC from pure-play BPOs is its two-division structure: TTEC Digital focuses on CX technology implementation, while TTEC Engage delivers the human-led support operations. That combination gives clients the option to transform their IT support function technologically while simultaneously outsourcing its execution.

The company’s IT support portfolio includes managed help desk, L1 through L3 technical escalation, AI and analytics implementation, and CX technology consulting. TTEC has built particular depth in integrating platforms like Salesforce, Genesys, and Google CCAI into client support environments. Where TTEC stands out from staffing-focused providers is in its consultative capability: the company helps clients design, build, and operate a modernized IT support function rather than simply filling headcount in an existing model.

The reasoning behind our choice

TTEC is the right choice for companies undergoing digital transformation in their IT support operations. The dual model of technology consulting and managed services means clients can modernize and outsource simultaneously, without treating those as separate initiatives requiring separate vendors.

• Services offered: IT help desk and technical support, CX technology consulting, AI and analytics implementation, managed services, customer engagement, sales support, back-office operations
• Pros: Dual model covering both technology consulting and operational support; deep platform expertise in Salesforce, Google CCAI, and Genesys; six continents of operations; 40+ years of experience; strong AI analytics capabilities
• Cons: Consulting-heavy model may not suit companies seeking pure operational support without technology transformation components; pricing reflects advisory components
• Industry expertise: Technology, healthcare, financial services, telecommunications, retail, automotive, public sector
• Best for: Mid-market to enterprise companies wanting to modernize their IT support technology stack and outsource operations at the same time
• Pricing: Custom pricing. Contact vendor for quotes.
• Rating: Not publicly listed on Clutch or G2
• Year established: 1982
• Location: Austin, Texas (HQ); operations across six continents

#5 TaskUs

Digital-native BPO with culturally aligned technical support and AI services for innovation-led companies

TaskUs was founded in 2008 by Bryce Maddock and Jaspar Weir and is headquartered in New Braunfels, Texas. A publicly traded company on Nasdaq (TASK), TaskUs employs approximately 61,400 people across 30 locations in 13 countries as of June 2025, with India as its second-largest operations base at 15,000+ employees across six cities. The company’s initial focus on task-based virtual assistance evolved into a full-service outsourcing model after early conversations with clients revealed demand for broader support capabilities. Blackstone’s $250 million investment in 2018 preceded a 2021 IPO that signaled institutional confidence in the model.

TaskUs approaches IT support from a tech-first perspective, deploying AI automation tools to handle routine queries at scale while reserving human agents for complex escalations. Its trust and safety capabilities are particularly mature, which benefits tech clients managing both employee IT support and platform-level content moderation from the same provider. Great Place to Work certifications across multiple markets translate to lower attrition and more consistent agent performance than providers who treat workforce management as a cost line rather than a quality driver.

The reasoning behind our choice

TaskUs is a strong fit for Series B through late-stage tech companies that want a culturally aligned IT support partner with a digital-native operating model. Rarely does a provider at TaskUs’s scale also maintain consistently high employee satisfaction ratings, and that correlation between culture and support quality is real.

• Services offered: Technical support, digital customer experience, trust and safety, AI services, content moderation, data annotation, risk management, consulting
• Pros: 61,400 employees across 30 locations in 13 countries; Great Place to Work certifications in multiple markets; AI-powered support tooling; strong track record with tech and digital-native clients; Nasdaq-listed with institutional investor backing
• Cons: Primary focus on tech and digital-native companies means less depth in regulated healthcare or traditional enterprise environments; not the first choice for companies needing on-site field support
• Industry expertise: Social media, ecommerce, AI, gaming, streaming media, food delivery, financial services, healthcare, ride-sharing, technology
• Best for: High-growth technology companies and digital-native businesses that need scalable IT support with AI integration and cultural alignment with a startup or scale-up environment
• Pricing: Custom pricing. Contact vendor for quotes.
• Rating: Not publicly listed on Clutch
• Year established: 2008
• Location: New Braunfels, Texas (HQ); 30 locations across 13 countries

#6 Auxis

Nearshore IT help desk specialist with IAOP recognition for eight consecutive years and 30-50% cost savings

Auxis is a Fort Lauderdale-based IT outsourcing and managed services provider founded in 1997, now part of Grant Thornton following its acquisition. The company operates a nearshore model through delivery centers in Costa Rica (opened 2010) and Colombia (opened 2021), which gives US clients North American time zone alignment at offshore pricing. Auxis has appeared on IAOP’s Global Outsourcing 100 list for eight consecutive years. According to its own published data, clients in North America save an average of 30 to 50% on help desk labor costs through the nearshore model. That cost efficiency, combined with strong regulatory awareness and Grant Thornton’s advisory reputation, makes Auxis an attractive option for compliance-conscious mid-market companies.

The reasoning behind our choice

Auxis earns its position for companies that want nearshore cost efficiency without sacrificing time zone alignment or service quality. Eight consecutive years on the IAOP Global Outsourcing 100 is not an accident; it reflects disciplined operational management and consistent client delivery over a meaningful period.

• Services offered: IT help desk (L1, L2, L3), managed IT services, robotic process automation, cloud services, finance and accounting outsourcing, supply chain management
• Pros: Nearshore model with North American time zone alignment; IAOP Global Outsourcing 100 for eight consecutive years; 30-50% help desk labor cost savings; Grant Thornton backing adds advisory credibility; Costa Rica and Colombia delivery centers
• Cons: Smaller delivery footprint compared to global BPOs; no offshore options for clients seeking the lowest-cost alternatives; geographic reach limited to the Americas
• Industry expertise: Financial services, healthcare, retail, manufacturing, technology, professional services
• Best for: Mid-market companies in North America that need nearshore IT help desk outsourcing with time zone alignment, compliance awareness, and access to broader advisory services
• Pricing: Custom pricing based on scope and delivery model. Contact vendor for quotes.
• Rating: Not publicly listed on Clutch or G2
• Year established: 1997
• Location: Fort Lauderdale, Florida (HQ); Costa Rica, Colombia

#7 Pomeroy

Tenured IT service desk provider with 43 years of experience and 70% long-term client retention

Pomeroy is one of the most established IT services and help desk outsourcing providers in North America. The company supports more than 60,000 client locations across North America and Europe, with 80% of its workforce in technical support roles. What makes Pomeroy particularly notable is its long-term client retention: 70% of clients stay with Pomeroy for more than 10 years. That figure reflects a combination of high switching costs and genuine operational satisfaction, often both at once. The company specializes in digital workplace services, SLA-backed managed IT services, and on-site L2 through L3 field support alongside traditional remote help desk.

Pomeroy also covers IT staffing, network optimization, and cybersecurity, giving clients a more complete operational IT partner than pure help desk providers.

The reasoning behind our choice

Pomeroy belongs on this list for growing companies with physical locations that require both remote help desk and on-site field technician coverage. The 10-year retention figure is the most honest signal of consistent delivery available: clients simply do not renew for a decade unless the service quality holds.

• Services offered: IT service desk, digital workplace services, managed IT, IT staffing, network optimization, cybersecurity, on-site L2 through L3 field support
• Pros: 43 years of operational experience; 60,000+ client locations supported; 70% of clients stay 10+ years; on-site field support capability; SLA-backed service delivery; North America and Europe coverage
• Cons: Clients occasionally cite remote collaboration issues in reviews; limited global footprint for companies needing multi-continent IT support coverage
• Industry expertise: Healthcare, financial services, retail, manufacturing, education, public sector
• Best for: Established mid-market companies with office-based and remote employees who need SLA-backed IT service desk plus occasional on-site field technician support
• Pricing: Custom pricing. Contact vendor for quotes.
• Rating: Not publicly listed on major review platforms
• Year established: 1983
• Location: Hebron, Kentucky (HQ); operations across North America and Europe

#8 SupportYourApp

Multilingual tech support specialist built for software and SaaS companies, with ISO 27001 and HIPAA compliance

SupportYourApp was founded in 2010 in Kyiv, Ukraine, and has since expanded globally with teams across the US, Ukraine, Argentina, Poland, Serbia, Morocco, South Africa, and Brazil. The company employs over 1,400 professionals supporting clients in 60+ languages across 30+ countries. CEO Daria Leshchenko built the company into a recognized specialist in technical support for software and SaaS companies. SupportYourApp holds ISO/IEC 27001:2013 certification, is PCI/DSS Level 1 compliant, and maintains GDPR, CCPA, and HIPAA compliance — a certification stack that covers the most critical requirements for SaaS businesses handling user data across multiple jurisdictions.

The company’s distinction is agent quality. Rather than generalist help desk operators, SupportYourApp recruits consultants with genuine technical knowledge of software environments, which reduces escalation rates and improves first-contact resolution for B2B SaaS and mobile app clients.

The reasoning behind our choice

SupportYourApp earns its place for growing tech companies that need specialist IT support agents at an accessible price point. Not many providers at its size combine multilingual depth, software-domain expertise, and a strong security certification stack. That combination covers the three things SaaS companies care about most.

• Services offered: Technical customer support, IT help desk, omnichannel support (phone, email, chat, social), back-office operations, content moderation
• Pros: 60+ languages; ISO 27001, PCI/DSS L1, HIPAA, and GDPR certified; specialist tech-domain agents; strong reputation in SaaS and software verticals; global delivery across multiple regions
• Cons: Team size (1,400+) limits capacity for very large engagements; original Kyiv base has introduced delivery risk due to geopolitical factors, though delivery has been diversified across multiple countries
• Industry expertise: SaaS, software, mobile apps, fintech, ecommerce, gaming, healthtech
• Best for: Series A through growth-stage B2B SaaS companies and software developers who need technically proficient multilingual support agents with a strong security certification profile
• Pricing: Custom pricing. Contact vendor for quotes.
• Rating: Not publicly disclosed on Clutch
• Year established: 2010
• Location: Wilmington, Delaware (US entity); teams across Ukraine, Argentina, Poland, Serbia, Morocco, South Africa, Brazil

#9 Buchanan Technologies

37-year IT service desk provider with Oracle managed services depth and 24/7/365 enterprise coverage

Buchanan Technologies is an IT outsourcing company and managed service provider with approximately 37 years of experience in the market. The company has appeared on CRN’s Elite 150 MSP list from 2022 through 2024, a recognition based on peer evaluation within the managed IT services community. Buchanan’s service portfolio includes 24/7/365 IT service desk outsourcing, field support, Oracle on-premises database management, Oracle managed cloud services, and application development. The Oracle specialization is a meaningful differentiator in the MSP landscape, where most providers focus on Microsoft and cloud-native environments exclusively.

The reasoning behind our choice

Buchanan Technologies is worth serious consideration for companies running Oracle environments that need both IT service desk outsourcing and Oracle database administration from the same vendor. Sourcing those from separate providers introduces coordination overhead that a single provider eliminates.

• Services offered: IT service desk (24/7/365), field support, Oracle managed database services, Oracle cloud services, application development, managed IT services
• Pros: 37 years of experience; CRN Elite 150 MSP recognition (2022 through 2024); Oracle managed services depth for on-premises and cloud; 24/7/365 service desk; North America and UK coverage
• Cons: Smaller scale compared to global BPOs; geographic coverage limited to North America and the UK; Oracle focus may not suit companies running non-Oracle enterprise environments
• Industry expertise: Technology, financial services, healthcare, manufacturing, retail
• Best for: Mid-market companies running Oracle ERP or database environments that need combined IT service desk outsourcing and Oracle database administration from a single provider
• Pricing: Custom pricing. Contact vendor for quotes.
• Rating: Not publicly listed on major review platforms
• Year established: 1988
• Location: Dallas, Texas (HQ); operations across North America and UK

#10 Dataprise

Award-winning managed IT and help desk provider with 12 consecutive CRN Elite 150 MSP recognitions

Dataprise is a systems integrator and managed service provider founded in 1995 and recognized on CRN’s Elite 150 MSP list for the 12th consecutive year in 2025. The company also earned a spot on America’s Most Reliable Companies 2025 list by Newsweek and Statista, and appeared on the IAOP Global Outsourcing 100 from 2022 through 2025. Dataprise’s service portfolio covers IT help desk, cloud management, cybersecurity, network management, and infrastructure monitoring, giving clients a consolidated managed IT option from a single US-based provider. The company has built particular depth in proactive IT support focused on issue prevention rather than reactive break-fix responses, which reduces ticket volume over time.

The reasoning behind our choice

Twelve consecutive years on CRN’s Elite 150 MSP list is arguably the most consistent form of peer recognition in the US managed IT market. Dataprise earns its position for established US businesses that want a tenured managed IT partner with a proactive support philosophy and strong credentials in regulated industries.

• Services offered: IT help desk, managed IT services, cloud management, cybersecurity, network management, infrastructure monitoring, IT consulting
• Pros: 12 consecutive years on CRN’s Elite 150 MSP list; IAOP Global Outsourcing 100 (2022 through 2025); proactive IT support model reduces ticket volume; strong compliance credentials for regulated industries; 30 years of operational experience
• Cons: US-focused delivery limits options for companies with international IT support requirements
• Industry expertise: Healthcare, financial services, legal, nonprofit, government, professional services
• Best for: US-based mid-market companies in regulated industries that need a proactive managed IT and help desk partner with award-recognized consistency and compliance depth
• Pricing: Custom pricing. Contact vendor for quotes.
• Rating: Not publicly disclosed
• Year established: 1995
• Location: Rockville, Maryland (HQ); operations across multiple US states

Helpware CX Is Our Preferred Choice

Among the 10 providers in this comparison, Helpware CX stands out for a combination of qualities that growing businesses consistently struggle to find in a single IT support partner: compliance readiness, language breadth, global coverage, and genuine long-term partnership orientation.

The numbers are specific. A 2.8% monthly attrition rate means the agents handling your support tickets are not cycling out every quarter. A 90% CSAT score across 400 clients in Healthcare, SaaS, Fintech, and Ecommerce reflects consistent performance across industries with very different expectations. And a five-year average client relationship is the most credible indicator of sustained quality: companies do not renew with an IT support partner for that long unless the service actually delivers.

Helpware CX is not the right fit for every company. Its consultative onboarding process takes longer than commodity providers, and its pricing reflects the quality of talent and infrastructure it deploys. But for growing businesses scaling from 50 to 500 employees, operating in regulated environments, or expanding into multilingual markets, it addresses the problems that matter most. Talk to the team to see if the fit is right for your situation.

Choosing the Right IT Support Outsourcing Partner

The outsourced IT support market is broad enough that the wrong choice is easy to make. Scale, geography, compliance requirements, and budget pull in different directions, and vendors rarely make comparison straightforward.

Start with the support tiers you actually need. L1 covers password resets and basic troubleshooting. L2 handles software configuration, network connectivity, and device issues. L3 requires expert-level intervention for complex technical escalations. Many growing companies underestimate L3 demand until they are managing a critical incident with a vendor that cannot escalate past a script. A provider covering L1 through L3 from the same team reduces handoff delays and knowledge gaps that frustrate end users and inflate resolution times.

Compliance matters more than most non-healthcare companies assume. SOC 2 Type II certification means the provider’s security practices have been independently audited. GDPR compliance matters for any company with European users. HIPAA matters if any support tickets touch health-related data. Verify certifications before shortlisting rather than treating them as a negotiation point after selection.

Finally, think about what “growth” means for your support needs specifically. A company adding 50 employees per quarter has very different requirements from one opening new markets in Europe or Asia. Providers with global delivery infrastructure and multilingual capability are a better long-term bet than providers optimized for your current scale.