Jeremy brings more than 15 years’ customer experience consulting to his role as Helpware SVP of CX Consulting, which he’s held since 2021. He facilitates companies’ growth by redesigning how they connect with customers, blending the best technology for frictionless automation with outstanding service to create a personalized, predictive, and effortless experience—a CX transformation that ensures businesses attract and retain more customers. Jeremy is passionate about empowering teams to boost business outcomes as well as develop more meaningful, lasting customer relationships.