Top AI Customer Service Companies and Solutions for 2026

Customer experience is king in any business and industry.

Treat your clients poorly, even just once, and the consequences will be dire. In fact, one study revealed that 80% of customers have switched brands due to poor customer experience. In the United States alone, bad customer service costs businesses a whopping $75 billion annually.

It should come as no surprise, then, that companies increasingly prioritize CX, using all available means to make a great impression on their clients. One of these means is artificial intelligence.

AI customer experience is a relatively new trend that is taking the world by storm. According to a Desk365 CX report, 43% of businesses are investing in AI to improve speed and scalability in support. AI tools enable instant responses, ensure 24/7 support availability, handle frequently asked questions, automate repetitive tasks, and eliminate human error—all that while saving businesses hundreds of thousands of dollars.

However, AI in customer service is not some magic pill. If implemented incorrectly, it leads to customer frustration rather than satisfaction. Irrelevant responses and hallucinations, inability to reach a human agent when it’s needed, no conversation memory (so customers have to repeat themselves)—these are just a few examples of poor AI implementation.

The good news is, you can avoid all that. With the right artificial intelligence customer service provider by your side, you can use AI the smart way right off the bat, turning every customer interaction into a pleasant moment.

In the following paragraphs, we present the top 15 AI customer service companies and solutions that can help you build customer-centric, AI-powered support and implement the technology the right way. Explore them and choose the vendor that resonates with you!

Top 15 AI customer service solutions

#1 Helpware

Perfect blend of human touch and artificial intelligence

Helpware is an AI customer service company that brings together a powerful synthesis of CX, AI, and technology expertise, turning customers’ CX into a competitive advantage. With 4,000 middle- and senior-level experts on board, Helpware uses AI solutions to automate routine, repetitive tasks while human agents handle sensitive and empathy-driven issues. This way, the firm delivers empathetic and passionate support, resolving every ticket to the utmost client satisfaction.

Operating across 11 locations on four continents, Helpware provides omnichannel client support in 45 languages. Since its inception in 2015, the company has won over 30 awards for exceptional customer service, achieved a customer satisfaction score of 90%, and helped over 400 clients reach their business goals.

Why we picked it

Helpware stands out for its human-centered approach. In a world where businesses strive to automate everything, often sacrificing empathy for efficiency, Helpware keeps that essential human touch that customers expect. In addition to that, the company has a spotless reputation, backed by 4.8 stars on Clutch and dozens of positive reviews.

• AI features offered: AI for quality and training, AI for accent neutralization and translation, agentic AI, chatbot AI, voice AI, AI-powered recruitment, AI knowledge base, background noise cancellation AI.
• Best for: Businesses that want to blend artificial intelligence and the human touch to deliver empathetic support while reducing staffing costs.
• Pricing: Helpware offers three flexible pricing plans (HW.Talent, HW.Team, HW.Hub). Depending on the plan, a customer can choose hourly, subscription, or outcome-based billing. Visit the vendor’s page to learn more about each plan.

#2 Freshdesk

Effortless customer service that delights customers

Freshdesk is an AI customer service platform that combines best-in-class ticketing, self-service, and reporting. It enables businesses to deliver consistent and fast customer service across multiple channels with a unified view. It also helps them resolve issues more effectively and cost efficiently and tap into customizable analytics to stay on top of CSAT goals.

Why we picked it

Trusted by 75,000+ businesses worldwide, Freshdesk is a perfect tool for businesses that want to engage in meaningful conversations every day, across every channel, and with every customer. With a 4.5-star rating on G2 and a whopping 8509 verified reviews, the platform stands out as one of the most widely adopted AI customer service solutions in the world.

• AI features offered: Freddy AI Agent (replies to customer inquiries via email), Freddy AI Copilot (sentiment analysis, response assistance, live translation, summarization, issue resolution), Freddy AI Insights (proactive insights with root cause analysis, conversational insights).
• Best for: Businesses that want to engage in meaningful conversation and tap into customized insights for smarter decision-making.
• Pricing: Freshdesk offers three subscription plans: Growth ($15/agent/month), Pro ($49/agent/month), and Enterprise ($79/agent/month). For those who want to test the tool before subscribing, a 14-day free trial is available. Visit the vendor’s page to learn more about each plan.

#3 Tidio

AI customer service your customers won’t hate

Tidio is an AI customer care platform built for human and AI alignment. It empowers businesses to scale customer service without sacrificing customer trust and authenticity. With Tidio, a business can automate up to 67% of conversations while keeping its customer support human. Tidio’s conversational agent Lyro helps companies decrease response time by 97%, get valuable insights from every chat, and boost conversion rates by 27%.

Why we picked it

Used by over 300,000 brands worldwide, Tidio is one of the most trusted tools for AI customer service. The solution provides reliable and human-like answers in every business’s unique brand voice, understands context, and constantly learns from interaction to fine-tune its responses for better customer satisfaction.

• AI features offered: Lyro AI Agent (context awareness, AI-based insights from chats, custom brand voice, human-like responses, and more).
• Best for: SMBs that want to boost issue resolutions and automate routine conversations without giving up customer trust.
• Pricing: Tidio offers three pricing plans: Starter ($24.17/month), Growth ($49.17/month), Plus ($749/month), and Premium (custom pricing). A free trial for 50 AI chatbot conversations is available. Visit the vendor’s page to learn more about each plan.

#4 Zendesk

AI-based customer service powering 100,000 client experiences

Zendesk is one of the most recognized AI customer service platforms that helps startups, small businesses, and enterprises automate up to 80% of client interactions. Its sophisticated AI agents are designed to deliver relevant answers instantly by tapping into your company’s knowledge, policies, and systems. They provide support in 80 languages across multiple channels, ensuring customers get help where they need it.

Why we picked it

Zendesk is a safe, battle-tested AI customer service software for businesses of all sizes and industries. It offers a wide range of AI-based products to automate multiple support activities. With built-in QA, transparent reasoning, and the ability to fine-tune at every step, Zendesk’s AI agents can become invaluable helpers for any support team. The best part? They can be set up in a few clicks, without using any scripting whatsoever.

• AI features offered: Zendesk AI Agents (non-stop personalized service, automated resolution, omnichannel support in 80 languages), Copilot AI (boosts productivity, saves time, reduces operational busy work).
• Best for: Startups, small businesses, and enterprises that would like a battle-tested solution that can be set up without heavy coding.
• Pricing: Zendesk offers four AI customer service pricing plans: Support Team ($19/agent/month), Suite Team ($55/agent/month), Suite Professional ($115/agent/month), and Suite Enterprise ($169/agent/month). Note that AI solutions are not included in the Support Team plan. Visit the vendor’s page to learn more about each plan.

#5 Intercom

High-performing solution resolving complex queries on every channel

Intercom is an AI customer service company that offers a range of AI-powered solutions for attentive customer support. The company’s famous agentic AI Fin can be deployed across phone, chat, email, Slack, and other channels to deliver accurate, personalized responses. Fin enables businesses to monitor its performance, identify trends, and use AI-powered suggestions for optimization purposes, continuously improving customer experience.

Why we picked it

Intercom is one of the most positively reviewed AI customer support platforms. Its AI agent Fin can resolve even the most complex queries thanks to its continuous performance loop called Fin Flywheel. Every year, Fin’s average resolution rate increases by 1%, and as of today, it sits at 67%. What’s more, the agent can be integrated with any helpdesk (Zendesk, Salesforce, Gira, Hubspot, and more), making it highly versatile for any business and industry.

• AI features offered: Agentic AI Fin (omnichannel support, personalized insights, integrations with Zendesk, Salesforce, and other platforms, context awareness, complex issue resolution, etc.), AI-powered Helpdesk.
• Best for: Fast-growing startups, SaaS companies, and online businesses that want to automate customer support, reduce ticket volume, and deliver instant, personalized help at scale.
• Pricing: Zendesk offers several AI-powered products with different prices. Its agentic AI Fin costs $0.99 per resolution. If combined with Intercom’s helpdesk, the cost is $0.99 per resolution + $29 per helpdesk seat per month (there are also more expensive helpdesk plans available). Intercom’s Copilot costs $35 per user per month. Visit the vendor’s page to learn more about the pricing plans.

#6 SupportYourApp

Human-like customer support at scale

SupportYourApp is a prominent outsourcing company that offers a wide selection of advanced AI customer service solutions. Just like Helpware, it blends artificial intelligence and human expertise to deliver support that stands out. One of the company’s featured products is a multilingual AI voice assistant built for instant and efficient call handling. It supports human-like voice interactions, accent neutralization, speech-to-text conversion, and multiple integrations.

Why we picked it

SupportYourApp is an industry leader for premium, AI-enhanced outsourced support services. It brings together creative and hard-working individuals committed to quality and security. The company works in 30 countries across the world and provides customer service in 60 languages, making it a good match for virtually any business. As a result-oriented customer care firm, SupportYourApp delivers tangible results in every project.

• AI features offered: AI Voice Assistant (customer support in 32 languages, human-like voice interaction, accent neutralization, and other features), AI chatbots, predictive analytics, AI-powered automated ticketing systems.
• Best for: Businesses that want to enhance their customer support with AI but preserve the human touch.
• Pricing: SupportYourApp offers four pricing plans: Essential, Growth, Advanced, and Enterprise. To get a quote, visit the vendor’s website.

#7 CloudTalk

AI-powered contact center for results-driven voice support

CloudTalk is an AI business calling software for global calling, powerful workflows, and AI-enhanced productivity. Trusted by over 30,000 sales pros and support agents, the solution covers 160 countries and supports 100+ integrations. Boasting a 99.99% uptime, CloudTalk is a reliable AI customer support tool for businesses that require seamless and uninterrupted customer interactions across every channel.

Why we picked it

CloudTalk offers a wide range of AI customer service solutions for different business needs. AI voice agents, AI dialers, AI conversation intelligence, and other smart tools are readily available for businesses to use. Rated 4.4 stars on G2 based on 1,623 reviews, CloudTalk is a highly regarded calling platform for businesses that want to improve efficiency while preserving the high quality of their customer service.

• AI features offered: AI dialers (AI sales dialer, click-to-call, answering machine detection, and more), AI conversation intelligence (call summary & tagging, topic extraction, call transcription, etc.), AI voice agents (support in 60 languages, inbound & outbound calls, AI-powered analytics and reporting, and more).
• Best for: Small, medium, and large businesses looking to streamline customer support, scale global calling, and enhance agent efficiency with AI.
• Pricing: CloudTalk offers separate pricing plans for its AI-powered business phone system and voice agents. The phone system is available under three pricing options: Starter ($25/user/month), Essential ($29/user/month), and Expert ($49/user/month). Access to voice agents comes in three packages: Build ($350/team/month), Scale ($750/team/month), and Scale Plus ($1,250/team/month). Visit the vendor’s page to learn more about each plan.

#8 Ada

Automated resolution with enterprise-level AI

Ada is an AI customer service platform that empowers businesses to resolve 83% of inquiries with ease through artificial intelligence. It helps enterprises elevate their CX with smart AI agents that outperform human teams. These agents work 8x more productively, boost CSAT scores by 162%, deliver a 357% ROI on AI investments, and achieve an 84% automated resolution rate. As of today, Ada is used by 350 enterprises, including Canva, Grab, Mailchimp, Pinterest, and other world-famous organizations.

Why we picked it

Ada stands out as a secure, efficient, and reliable AI customer experience solution. It is compliant with HIPAA, SOC2, GDPR, AIUC-1, and other regulations, features built-in safeguards to minimize AI hallucinations, maintains high standards for data protection, and boasts enterprise grade security. It’s a perfect choice for enterprises aiming to deliver personalized customer experiences and maximize ROI.

• AI features offered: AI customer service agents (messaging, email, voice) that provide omnichannel, multilingual support and can be integrated with the client’s customer service tech stack.
• Best for: Enterprises that want to build secure, compliant, and reliable AI customer service to enhance CX quality, resolve inquiries faster, and maximize ROI.
• Pricing: Ada offers simple, usage-based pricing. To receive a custom quote, visit the vendor’s website.

#9 LivePerson

Connected CX, measurable impact

LivePerson is a conversational AI platform that helps businesses unify digital experiences, elevate client interactions, and prove ROI fast. It automates up to 90% of routine operations, enables support agents to handle up to 3x more interactions, and helps increase CSAT by 20 points, all while delivering 30% cost savings. As of today, the platform is used by over 18,000 brands, from startups to Global Fortune 500 organizations, making LivePerson one of the most trusted AI customer service solutions.

Why we picked it

LivePerson is an intuitive and easy-to-use platform that businesses can set up without too much technical hassle. It not only integrates seamlessly with the customer’s existing contact center systems but also supports Bring Your Own AI, helping businesses remain adaptable and innovative. The solution boasts enterprise-level security, handles a billion interactions a month, and complies with GDPR, HIPAA, and PCI DSS.

• AI features offered: Generative AI (reporting, AI agents, conversation orchestrator, AI safety tools), conversational intelligence & insights, conversational clouds, integrations.
• Best for: Businesses aiming to achieve large-scale AI messaging automation.
• Pricing: LivePerson offers three flexible pricing plans: Bronze, Silver, and Gold. To request a quote, visit the vendor’s website.

#10 HubSpot

Easily scalable customer support and proactive customer retention

HubSpot is one of the most recognized AI customer service companies that offers an all-in-one platform to scale client support and drive retention. Its AI concierge Breeze supports every stage of the customer journey round the clock, resolving 65% of conversations without human involvement. It helps brands resolve tickets 39% faster while saving thousands of dollars every month. Apart from the conversational agent, HubSpot offers an AI-based knowledge base, knowledge base agents, customer portals, and other useful products.

Why we picked it

HubSpot doesn’t need an introduction. With 4.4 stars on G2 and over 34,000 reviews (most of which are positive), it’s literally one of the most popular AI customer service tools in the world. Among its benefits are affordable pricing, a huge user community that can help with anything, an easy-to-navigate interface, and a myriad of AI-based products that can be used to elevate CX to a whole new level.

• AI features offered: AI Concierge Breeze, knowledge base AI agent, AI-based knowledge base, customer portal, fully integrated Smart CRM, and more.
• Best for: Businesses of all sizes looking for an all-in-one, AI customer service platform with deep CRM integration.
• Pricing: HubSpot’s Service Hub is available under four pricing plans: Free ($0/seat/month), Starter ($10/seat/month), Professional ($100/seat/month), and Enterprise ($150/seat/month). Visit the vendor’s page to learn more about each plan.

#11 ProProfs Chat

Software that delights customers with instant help

ProProfs Chat is AI live chat software designed for 24/7 support automation. The tool helps businesses reduce the workload on human employees by decreasing ticket volume by 35%. It supports multiple channels, including chat, social, SMS, and video/audio calls, delivering human-like, personalized interactions that move visitors closer to a purchase. ProProfs’s live chat can be installed on any website in just 3 steps, making it one of the most user-friendly customer service AI tools.

Why we picked it

ProProfs Chat is perfect for businesses that want an effective AI tool without all the hassle of code-heavy implementation. Unlike other solutions on this list, the live chat support is more sales-oriented: In addition to customer support, it also nudges customers and visitors toward conversions, which is an important distinction to keep in mind. What gives ProProfs Chat a competitive edge is an unlimited free plan with all the features included, which allows businesses to test the tool from top to bottom before investing.

• AI features offered: AI live chat, automated greetings, channels, canned responses, chatbot templates, proactive chat invitation, intelligent chat routing, customization, integrations.
• Best for: Businesses seeking to provide 24/7 AI chat support and looking for a tool with a simple setup.
• Pricing: ProProfs chat offers two pricing options: Free Plan (free forever, with all features, but supports only one operator) and Team Plan (supports 2 or more operators and costs $19.99 per operator per month). Visit the vendor’s page to learn more about each plan.

#12 Kommunicate

No-code AI agents trained on your FAQs

Kommunicate is among the best AI customer service companies. It offers no-code AI agents to automate customer support across web, WhatsApp, and mobile apps. Easy to set up and use, these agents resolve 80% of customer inquiries and seamlessly hand over critical issues to human experts. The AI customer support solution features AI suggestions for precise resolutions, language translations for multilingual assistance, AI summaries for long threads, and valuable AI insights for smarter decision-making.

Why we picked it

Kommunicate may not be as popular as other AI-based customer service solutions on our list, but nevertheless it’s highly useful, convenient, and feature-rich. It is trusted by dozens of AI customer service teams and has won multiple awards for its outstanding performance. Customer reviews about Kommunicate are overwhelmingly positive, so it’s safe to say that it consistently meets (and maybe even exceeds) client expectations.

• AI features offered: Generative AI chatbot, Kompose Chatbot Builder, Voice AI agent, AI email ticketing, live chat, FAQ chatbot.
• Best for: Businesses looking for fast, no-code AI automation to handle most customer inquiries across chat and messaging channels.
• Pricing: Kommunicate offers three pricing plans: Starter ($34/month), Professional ($167/month), and Enterprise (custom pricing). A free trial is available. Visit the vendor’s page to learn more about each plan.

#13 Chatbase

AI agents for magical customer experiences

Chatbase is an all-in-one AI customer experience platform for building and deploying AI support agents. Designed with simplicity in mind, the solution features an intuitive drag-and-drop interface that allows business owners to create smart AI bots without engineering skills. These bots work seamlessly with the client’s existing tools and workflows, providing omnichannel support across Slack, WhatsApp, Messenger, web widgets, and other touchpoints.

Why we picked it

We believe Chatbase deserves a spot on this list of the top AI customer service companies for several reasons. First is simplicity: the platform is easy to set up and use, removing all the technical hassle from deploying AI agents. The quality of the agents also deserves praise, with each agent supporting personalized answers, instant actions, empathetic, on-brand support, and smart escalations. Last but not least, Chatbase is trusted by 10,000 customers all over the globe, which speaks volumes about the platform’s quality and reliability.

• AI features offered: Drag-and-drop interface to create and deploy AI agents, empathetic & on-brand support, smart escalations, observability, appointment scheduling, ticket creation, and more.
• Best for: Small and medium-sized businesses that want to set up intelligent AI chatbots without code-heavy technical implementation.
• Pricing: The platform is available under five pricing plans: Free ($0/month but with significant limits), Hobby ($40/month), Standard ($150/month), Pro ($500/month), and Enterprise (custom pricing). Visit the vendor’s page to learn more about each plan.

#14 Genesys

AI for the experience economy

Genesys is one of the most prominent AI customer service companies in the market. It offers a wide range of AI-powered products, but in the CX domain, one of its standout solutions is Genesys Cloud CX. It is an AI-powered, cloud-based experience orchestration platform designed to coordinate every step of the customer journey. Trusted by hundreds of customers in 100 countries, Genesys Cloud CX helps businesses increase customer loyalty with features like omnichannel engagements, intelligent routing, end-to-end journey management, and others.

Why we picked it

With a 4.4-star rating on G2 and 1,482 reviews, Genesys Cloud CX is a trusted and loved solution for AI customer experience. The platform powers inbound, outbound, self-service, digital, voice, and employee experiences without patchwork point solutions. What’s more, it is ready to use out of the box: Businesses can set up and optimize Genesys Cloud CX for their needs without hiring expensive AI engineers. With all AI elements built into a secure foundation, it is one of the most secure AI customer service solutions.

• AI features offered: Agent Copilot, virtual agents, Genesys Cloud AI Studio, predictive routing, predictive engagement, knowledge base, conversational intelligence.
• Best for: Mid-to-large enterprises that need a scalable, AI-powered platform to manage high-volume, complex customer interactions across channels and regions.
• Pricing: Genesys Cloud CX comes with four pricing packages: Genesys Cloud CX 1 ($75/user/month), Genesys Cloud CX 2 ($115/user/month), Genesys Cloud CX 3 ($155/user/month), and Genesys Cloud CX 4 ($240/user/month). Visit the vendor’s page to learn more about each plan.

#15 Drift

Agentic AI that improves the buying experience

Drift is a provider of customer service AI tools that offer support in B2B sales environments. Its unique AI Chat Agent engages visitors with real-time personalized conversations, delivering a better buyer experience and more qualified leads. The idea is simple: The AI answers customer questions in an instant manner, gathering valuable insights that marketers and sellers can tap into to accelerate revenue growth. It’s a win-win strategy: Clients get the support they need, while businesses boost revenue by increasing buyer CX.

Why we picked it

Just like ProProfs Chat, Drift is sales-oriented. This AI customer experience solution is designed specifically for B2B sales interactions. Its AI Chat Agent is quite good at engaging website visitors with personalized conversations that quickly answer questions and qualify intent (which proves invaluable for marketers and sales reps). Drift helps teams identify high-value prospects faster and target them to boost revenue.

• AI features offered: Live chat, ROI reporting, Fastlane (a feature that uses your tech stack data to identify and qualify high-value buyers in real time).
• Best for: B2B companies that want to accelerate sales by using AI-driven chat to qualify leads and engage buyers in real time.
• Pricing: Pricing information for the AI Chat Agent is not provided by the vendor.

How to choose the right AI customer service solution

With the abundance of AI customer service companies and solutions, it can be tricky to choose the right provider. Follow these simple tips to make an informed decision:

#1 Define your needs. Do you need AI customer service solutions only? Or perhaps you’re looking for a team and AI tools? Some companies provide software only while others also offer outsourced talent. Understanding your needs is a crucial first step in choosing the right vendor.

#2 Establish your budget. Artificial intelligence customer service companies offer different pricing models, with the majority working on a subscription basis. Basic plans start at $10–$15 per month while advanced options are available for $600–$1,000 per month and more. Before comparing vendors, it’s important to understand your budget and what level of investment you’re comfortable with.

#3 Evaluate available solutions. Visit vendor websites and thoroughly evaluate the customer service AI tools they offer. You should pay attention to AI quality (intent understanding, ability to handle complex queries, context retention in conversations), analytics and reporting capabilities, supported integrations, and customization capabilities.

#4 Check reviews. Make sure the vendor is listed on reputable platforms such as G2, Clutch, and Gartner. We recommend working with a provider that has at least a 4-star rating. Also, read reviews to get an idea of how the company treats customers and whether they’re satisfied with the services provided.

#5 Test, then invest. Before subscribing to a plan, it would be advisable to run a pilot or proof of concept if possible. Test the solution thoroughly: Simulate real customer interactions, measure accuracy and resolution rates, and gather feedback from your support agents. If the tool requires lots of manual corrections, takes a long time to set up and integrate, and has difficulty working with your specific content, you should consider other options.

Why businesses are switching to AI customer service

Now that we’ve showcased some of the best AI customer service companies in the market and described how you can find your perfect partner, let’s discuss why businesses are heavily investing in customer service with AI.

Lightning speed

AI customer service tools work around the clock and reply within milliseconds after receiving an inquiry. No human customer support team, however good it is, can match that speed.

Lower costs, greater efficiency

By automating routine queries and FAQs, you free up up to 80% of your human support agents’ time for more important issues. AI allows you to keep your support team lean, avoiding the need to increase headcount and invest in additional training and equipment.

Better CX

Apart from delivering instant responses, which by themselves greatly improve customer experience, AI solutions also collect and analyze gigabytes of customer data, enabling personalized interactions at scale. Your customers will feel heard, understood, and supported at every step.

Better scalability

It can take several weeks (or sometimes even months) to hire a customer support rep. Organizations that rely solely on human teams have a hard time scaling during demand spikes due to slow recruiting. When inquiry volume increases, they often fall behind on response times, making many of their customers dissatisfied.

Tools for customer service eliminate this challenge. They can instantly scale to handle thousands of inquiries simultaneously without delays, protecting service quality even under heavy demand. As a result, you process more inquiries without increasing headcount.

Build attentive, AI-powered support today

Companies using AI for customer service enjoy faster responses, lower operational costs, greater efficiency, better CX, and improved scalability. In contrast, organizations that haven’t implemented artificial intelligence yet often struggle to cater to their clients’ needs, especially during demand spikes, which leads to poor customer service and dissatisfaction.

The question is, which would you rather be?

If you’re reading this, then of course you want to implement customer service AI tools into your workflows and step up your CX game. Well, the featured AI customer service companies can definitely help you with that.

Take your time to explore the vendors, and we’re confident you’ll find the right solution!