Choosing a customer support outsourcing partner is no longer a procurement decision. It’s a strategic one. According to Grand View Research’s 2024 market analysis, the global outsourced customer care services market was valued at $77.12 billion in 2024 and is projected to reach $113.18 billion by 2030, growing at a CAGR of 6.6%. Meanwhile, Deloitte’s 2024 Global Outsourcing Survey found that 80% of executives plan to maintain or increase outsourcing investment. The volume of capital flowing into outsourced support keeps growing, but the quality gap between providers keeps widening, too. Picking the wrong partner doesn’t just cost money. It costs customers. This guide examines 10 customer support outsourcing companies across service breadth, industry specialization, compliance depth, and partnership relationships so you can evaluate them before making a decision.
| Company | Services | Global presence | Employees | Year est. |
|---|---|---|---|---|
| Helpware CX | Customer support, technical support, back office, call center, CX consulting | USA, Mexico, Philippines, Ukraine, Georgia, Puerto Rico, Poland, Germany, Albania (18 locations total) | ~4,000 | 2015 |
| Teleperformance | Customer care, technical support, back-office processing, digital CX, content moderation | France, USA, Philippines, India, Mexico, Colombia, Greece, UK, Brazil, Egypt (91 countries total) | ~410,000 | 1978 |
| Concentrix | Customer engagement, technical support, back-office operations, CX analytics | USA, Philippines, India, UK, Germany, Mexico, Australia, Canada, Poland, Colombia (40+ countries total) | ~270,000 | 1983 |
| TaskUs | Customer experience, content security, AI operations, trust and safety | Philippines, USA, India, Mexico, UK, Canada, Colombia, Romania, Greece, Japan (13 countries total) | ~60,400 | 2008 |
| Foundever | Customer service, technical support, sales support, back-office operations | USA, UK, France, Germany, Spain, Brazil, Mexico, Philippines, Egypt, Poland (45+ countries total) | ~160,000 | 1985 |
| TTEC | Customer experience, technical support, CX consulting, digital transformation | USA, Philippines, Bulgaria, Poland, Mexico, India, Canada, UK, Costa Rica, Jamaica (15+ countries total) | ~52,000 | 1982 |
| Alorica | Inbound/outbound support, technical support, back-office, workforce solutions | USA, Philippines, Honduras, Guatemala, Mexico, Jamaica, India, Poland, UK, Colombia (17 countries total) | ~100,000 | 1999 |
| Sutherland | Customer experience, back-office, digital engineering, analytics, AI automation | USA, India, Philippines, UK, Bulgaria, Canada, Mexico, Colombia, Jamaica, Egypt (19 countries total) | ~40,000 | 1986 |
| SupportYourApp | Customer support, technical support, CX services, AI-powered support, back-office | USA, Ukraine, Poland, Spain, Argentina, Germany, UK, Portugal (8 hubs, 30+ countries served) | ~2,000 | 2010 |
| Transcom | Customer service, technical support, sales support, credit management | Sweden, USA, Philippines, Serbia, Poland, Albania, Bosnia, Germany, Spain, Colombia (26 countries total) | ~29,000 | 1995 |
Top 10 Customer Support Outsourcing Companies: Overview
#1 Helpware CX
Industry-specialized BPO partner with measurable client outcomes across Healthcare, SaaS, fintech, and Ecommerce
Helpware CX brings something most BPOs cannot convincingly claim: deep vertical expertise. Founded in 2015 and headquartered in Lexington, Kentucky, the company serves more than 400 clients across such industries as Healthcare, SaaS, Ecommerce, Fintech, Gaming, Logistics, and more, with a multinational team across 19 global locations. What distinguishes Helpware CX from larger generalist providers is how thoroughly it has built industry-specific capabilities into its delivery model. Their HIPAA-certified agents handle various healthcare operations, including clinical scribing, coding, patient and member support, etc. Its fintech and SaaS teams operate under SOC 2, GDPR, and PCI-DSS frameworks by default.
Client outcomes tell the clearest story. Helpware CX reports a 90% CSAT score and a 2.8% monthly attrition rate against a 6-8% industry average. The 5-year average client partnership duration is the metric worth scrutinizing most carefully: it indicates that clients are staying with them for the long haul. Multilingual delivery across more than 45 languages, combined with 24/7 coverage from 4 continents, gives clients geographic flexibility without the complexity of managing multiple vendors.
Why we picked it
Helpware CX earns the top position because vertical specialization, operational stability, and genuine partnership accountability are rarely combined in one company. With a 4.8-star rating on Clutch, IAOP Global Outsourcing 100 recognition, and a compliance stack that satisfies healthcare and fintech procurement requirements, Helpware CX removes the credibility risk that often comes with mid-sized BPO providers. Companies exploring specialized customer support outsourcing services built around industry depth rather than headcount will find it the strongest match in this comparison.
- Services offered: Customer support (omnichannel, multilingual), technical support (L1/L2/L3), back-office operations, call center services (inbound/outbound), CX consulting (strategy, technology, operational transformation), data operations.
- Pros: 2.8% monthly attrition vs. 6-8% industry average; 90% CSAT; native-speaker support in 45 languages; 18 global locations for 24/7 coverage without night-shift penalties; SOC 2, HIPAA, GDPR, PCI-DSS certified; 5-year average client partnerships.
- Cons: Longer sales cycle due to consultative onboarding process; may be over-engineered for simple, high-volume transactional operations.
- Industry expertise: Healthcare and telehealth, SaaS and software, ecommerce and retail, fintech and banking, gaming and entertainment, logistics, public sector, automotive.
- Best for: Mid-market to enterprise companies ($50M-$500M revenue) that treat customer experience as a competitive differentiator and need a strategic BPO partner with deep industry expertise and compliance depth.
- Pricing: Starting at $8-$15 per hour depending on service complexity, location, and engagement model.
- Rating: 4.8 ★ (Clutch)
- Year of establishment: 2015
- Location: Lexington, Kentucky (HQ); USA, Mexico, Philippines, Ukraine, Georgia, Puerto Rico, Poland, Germany, Albania
#2 Teleperformance
Enterprise BPO built for Fortune 500 scale, with operational quality management spanning 300 languages across 91 countries
Teleperformance, founded in Paris in 1978 and rebranded as TP in 2025, is the largest customer support outsourcing company in the world by employee count. With 410,000 employees across 91 countries, the company’s primary competitive advantage is its quality management infrastructure, which is required to maintain consistent service standards at that scale. TP operates dedicated Centers of Excellence for specific industries, meaning healthcare clients don’t share account management or training frameworks with their gaming or telecom clients. That vertical separation is harder to build than most providers acknowledge.
The 13-year average client relationship speaks to something important about how Teleperformance manages retention at enterprise scale. The company has held Great Place to Work certification in 69 countries as of 2025, which reflects sustained investment in workforce culture rather than one-time initiatives. For procurement teams evaluating long-term vendor risk, that certification breadth is meaningful evidence.
Why we picked it
Teleperformance is the logical choice for enterprises managing multi-region customer support programs where operational continuity, geographic redundancy, and compliance consistency across markets are primary concerns. Its track record with Fortune 500 clients across financial services, healthcare, and technology demonstrates a mature delivery model capable of scaling without sacrificing quality standards.
- Services offered: Customer care, technical support, back-office processing, digital CX, content moderation, AI-powered contact center automation, automated translation, video support.
- Pros: Operations in 91 countries; 300+ languages supported; 47 years of operational experience; Great Place to Work certified in 69 countries; 13-year average client relationship; dedicated Centers of Excellence by vertical.
- Cons: Large organizational structure slows customization and process adaptation; mid-market clients typically do not receive the same account prioritization as enterprise accounts.
- Industry expertise: Automotive, banking and financial services, energy, gaming, government, healthcare, insurance, media, retail and ecommerce, technology, telecom, travel and hospitality.
- Best for: Large enterprises (500M+ revenue) with high global contact volumes that require vendor stability, proven compliance across multiple jurisdictions, and standardized service delivery at scale.
- Pricing: Custom pricing based on volume, service complexity, and delivery locations. Contact vendor for quotes.
- Year of establishment: 1978
- Location: Paris, France (HQ); operations across 91 countries
#3 Concentrix
Data-driven CX outsourcer with proprietary analytics platforms and post-merger operational reach across 40+ countries
Concentrix, founded in 1983 and headquartered in Fremont, California, has built a genuine differentiator in the BPO market: analytics-first CX management. Following its 2023 merger with Webhelp and the January 2025 acquisition of BlinkCX Philippines, the company now employs approximately 270,000 professionals across 40+ countries, generating $9.83 billion in fiscal year 2025 revenue. Where many BPOs treat reporting as an afterthought, Concentrix has invested in proprietary technology platforms that allow clients to shift from reactive service management to proactive experience design. The Catalyst platform, in particular, integrates workforce analytics, quality monitoring, and customer journey mapping into a single operational view.
That technology orientation serves Concentrix’s core strength: helping enterprise clients identify and address the root causes of customer friction, not just manage interaction volume. The post-Webhelp merger strengthened their European delivery network considerably, giving US-headquartered clients a stronger single-vendor option for transatlantic operations.
Why we picked it
Concentrix earns its position for enterprise clients that need both operational scale and meaningful insight into what is actually happening across their CX programs. Its data science capabilities and integrated technology stack separate it from BPOs that deliver reports rather than diagnostics.
- Services offered: Customer engagement, technical support, back-office operations, CX analytics, digital transformation consulting, workforce optimization, content moderation.
- Pros: Proprietary analytics platforms enabling proactive CX management; $9.83B revenue reflects deep operational capacity; 40+ countries with strengthened European presence post-merger; CRM platform expertise across Salesforce, Zendesk, and ServiceNow.
- Cons: Large organizational structure can slow customization and responsiveness; mid-market clients may not receive the same account attention as enterprise accounts.
- Industry expertise: Healthcare, financial services, technology, retail and ecommerce, automotive, government, media and communications.
- Best for: Enterprise companies requiring broad geographic coverage, analytics-driven CX operations, and an integrated technology partner across multiple regions and channels.
- Pricing: Custom pricing. Contact vendor for tailored quotes.
- Year of establishment: 1983
- Location: Fremont, California (HQ); 40+ countries across 6 continents
#4 TaskUs
Purpose-built BPO for high-growth technology companies, with deep AI operations and content security capabilities
TaskUs, founded in 2008 and headquartered in New Braunfels, Texas, has built a deliberately narrow positioning in the BPO market, and that focus is the source of its real value. With 60,400 employees across 30 locations in 13 countries, TaskUs serves fast-growing technology companies, from Series B startups to public consumer apps, with support operations designed around digital product environments rather than traditional call center models. Acquired by Blackstone in May 2025, the company has invested in AI operations capabilities that go well beyond standard automation. TaskUs supports generative AI companies with reinforcement learning from human feedback (RLHF) data services, content policy evaluation, and LLM testing, making it an unusual choice for AI product companies that need specialized human review at scale.
The company’s focus on workforce wellness in content moderation roles is more than a cultural statement. It’s an operational strategy for maintaining quality and reducing attrition in roles that routinely see the highest burnout rates in the BPO industry.
Why we picked it
TaskUs occupies a specific and defensible niche for technology companies that need a support partner genuinely fluent in digital product environments. The AI operations capabilities, in particular, position it well ahead of general BPOs for clients in the generative AI, social media, and consumer app space.
- Services offered: Customer experience, content security and trust and safety, AI operations and data annotation, technical support, back-office operations, risk and response services.
- Pros: Deep expertise serving digital-native and AI-focused technology companies; trust and safety capabilities few general BPOs match; RLHF and LLM support for generative AI clients; employee wellness programs reduce attrition in high-stress roles.
- Cons: Less suited for traditional industries requiring regulatory depth such as healthcare compliance or financial services; limited back-office breadth compared to legacy BPOs.
- Industry expertise: Technology, gaming and entertainment, social media, fintech, ecommerce, healthcare technology, education technology.
- Best for: Fast-growing tech companies (Series B through public) needing digitally fluent support with content moderation, AI operations, or trust and safety capabilities alongside traditional customer experience.
- Pricing: Custom pricing based on headcount, service type, and delivery region. Contact vendor for quotes.
- Year of establishment: 2008
- Location: New Braunfels, Texas (HQ); Philippines, USA, India, and 10 additional countries
#5 Foundever
Post-merger global CX outsourcer with proven depth in financial services, LATAM delivery, and regulated industry compliance
Foundever, formed from the 2023 merger of Sitel Group and Sykes Enterprises and headquartered in Luxembourg City and Miami, has emerged as one of the largest customer support outsourcing companies in the market with approximately 160,000 employees across 45+ countries. What makes Foundever particularly relevant for certain client profiles isn’t total headcount. It’s the LATAM delivery network inherited from Sykes, which has strong operational roots in Colombia, Brazil, and Mexico. For US companies seeking nearshore Spanish-language support with cultural and time zone alignment, Foundever’s Americas presence is among the most mature in the market.
The company’s long history in financial services outsourcing also gives it compliance credibility that newer entrants cannot match. Established frameworks for banking, insurance, and collections work are difficult to build quickly, and Foundever’s track record across those verticals represents a genuine advantage for regulated clients.
Why we picked it
Foundever earns its place for enterprise clients needing proven, geographically distributed CX operations with particular strength in LATAM delivery and regulated financial services. The post-merger integration is still maturing, but the combined operational depth is substantial.
- Services offered: Customer service, technical support, sales support, back-office processing, digital channel management, CX transformation consulting, workforce optimization.
- Pros: Strong LATAM delivery network (Colombia, Brazil, Mexico); established compliance frameworks for banking and insurance; 60+ languages; 750+ enterprise clients; deep regulatory experience across financial services.
- Cons: Post-merger integration still maturing in some regions; mid-market companies may find minimum engagement size challenging; standardized processes can limit flexibility for complex operations.
- Industry expertise: Financial services, healthcare, telecommunications, technology, retail and ecommerce, travel, government.
- Best for: Large enterprises in regulated industries, particularly financial services, needing proven geographically distributed CX operations with strong LATAM and multilingual delivery.
- Pricing: Custom pricing based on service scope and delivery model. Contact vendor for quotes.
- Year of establishment: 1985 (as Sitel/HQ800)
- Location: Luxembourg City / Miami, FL (HQ); 45+ countries
#6 TTEC
Dual-division CX company combining technology consulting with managed contact center operations
TTEC, founded in 1982 and headquartered in Austin, Texas, operates two distinct business units: TTEC Digital, focused on CX technology design and implementation, and TTEC Engage, which manages the contact center operations. With 52,000 employees across 15+ countries and $2.13 billion in trailing twelve-month revenue to September 2025, TTEC’s dual-division structure gives it a meaningful advantage for clients who want a single vendor to both design their technology architecture and run the resulting operation. Rarely does a BPO offer genuine consulting depth alongside managed services, and the coordination benefit for clients reduces the friction that typically comes from managing separate strategy and delivery vendors.
- Services offered: Customer experience management, technical support, CX consulting, digital transformation, contact center technology implementation, workforce analytics.
- Pros: Integrated technology consulting plus managed services reduces vendor fragmentation; Great Place to Work certified in 15 countries; 40+ years of operational experience; strong government and healthcare vertical expertise.
- Cons: Technology-first orientation can mean higher complexity for clients seeking straightforward cost-efficient BPO delivery; smaller headcount limits geographic coverage in some markets.
- Industry expertise: Healthcare, financial services, retail, government, automotive, travel, technology.
- Best for: Mid-to-large enterprises seeking an integrated partner for both CX technology design and managed operations, particularly in healthcare and government where compliance and technology complexity intersect.
- Pricing: Custom pricing. Contact vendor for quotes.
- Year of establishment: 1982
- Location: Austin, Texas (HQ); 15+ countries
#7 Alorica
Nearshore-strong BPO with 130 delivery locations and a growing AI analytics capability across 17 countries
Alorica, founded in 1999 and headquartered in Irvine, California, operates 100,000 employees across 130 locations in 17 countries. The company’s Americas-heavy delivery network, spanning the USA, Mexico, Guatemala, Honduras, Jamaica, and Colombia, gives it particular strength for US companies prioritizing nearshore delivery with Spanish-language capability and minimal time zone friction. Alorica has invested in AI-powered workforce and analytics tools that allow clients to track agent performance, customer sentiment, and resolution patterns in near real time. Great Place to Work certification in 11 countries as of 2025 reflects genuine cultural investment across a geographically dispersed operation.
- Services offered: Inbound and outbound customer support, technical support, back-office processing, revenue generation, workforce solutions, digital engagement, fraud prevention.
- Pros: 130 locations across 17 countries; strong nearshore Americas delivery network; AI analytics platform for real-time performance visibility; 75+ languages; Great Place to Work certified in 11 countries.
- Cons: Less technology consulting depth than TTEC or Concentrix; compliance infrastructure for highly regulated industries not as specialized as healthcare-focused providers.
- Industry expertise: Healthcare, financial services, retail and ecommerce, telecommunications, technology, travel, government.
- Best for: Mid-market to enterprise companies needing strong nearshore Americas delivery, multilingual support at competitive price points, and real-time analytics visibility.
- Pricing: Custom pricing based on service model and delivery geography. Contact vendor for quotes.
- Year of establishment: 1999
- Location: Irvine, California (HQ); 17 countries, 130 locations
#8 Sutherland
Analytics-driven BPO with 200+ patented AI inventions and deep digital transformation expertise
Sutherland, founded in 1986 and headquartered in Pittsford, New York, operates 60+ delivery centers across 19 countries. With 40,000 employees and over 200 patented inventions in AI and emerging technologies, Sutherland occupies an unusual position in the BPO market: a company equally fluent in managed services and digital engineering. Its innovation labs in Bangalore, San Francisco, and London actively develop AI-assisted automation that reduces handling time and improves resolution accuracy for clients. That internal R&D capability means Sutherland can build custom automation solutions rather than simply deploying third-party tools.
- Services offered: Customer experience management, back-office operations, digital engineering, analytics and AI, IT application services, cloud services, robotic process automation.
- Pros: 200+ patented AI inventions; innovation labs on three continents; 40,000 employees across 60+ delivery centers; strong digital engineering capabilities alongside traditional BPO services.
- Cons: Deep technology orientation can mean higher complexity and cost for clients seeking straightforward customer support outsourcing without transformation ambitions.
- Industry expertise: Banking and financial services, healthcare, insurance, retail, technology, communications, travel and transportation, government.
- Best for: Enterprises pursuing digital transformation alongside operational outsourcing, particularly in banking, healthcare, and insurance where legacy system modernization and CX operations overlap.
- Pricing: Custom pricing. Contact vendor for quotes.
- Year of establishment: 1986
- Location: Pittsford, New York (HQ); USA, India, Philippines, UK, Bulgaria, Canada, Mexico, Colombia, Jamaica, Egypt, and 9 additional countries
#9 SupportYourApp
White-label Support-as-a-Service built for technology companies at the startup-to-growth stage
SupportYourApp, founded in 2010 and originally based in Kyiv, Ukraine, delivers support services as a white-label extension of the client’s own team rather than as an external vendor. That positioning distinction matters for technology companies where brand voice consistency is non-negotiable. With 2,000+ professionals across 8 hubs serving 250+ clients in 30+ countries, SupportYourApp specializes in SaaS, mobile apps, hardware, and fintech companies that need highly trained agents capable of handling complex technical queries without escalation delays. The company automates up to 80% of routine inquiries through AI agents, routing the remaining complex interactions to senior agents. PCI/DSS Level 1 and ISO 27001 certifications underpin compliance credentials that startup procurement teams at Series A and beyond increasingly require.
- Services offered: Customer support, technical support (Tier 1-3), CX services, AI-powered support teams, social media support, back-office services, white-label support operations.
- Pros: White-label delivery model preserves brand voice; 60+ languages; PCI/DSS L1, ISO 27001, GDPR, CCPA, HIPAA compliant; AI automates up to 80% of routine inquiries; 4.9 ★ (Clutch) based on 77 reviews.
- Cons: Smaller team size limits rapid scaling for large enterprise deployments; geographic footprint not suited to brands needing extensive Americas or Asia-Pacific coverage.
- Industry expertise: SaaS, healthcare technology, fintech, ecommerce, gaming, retail.
- Best for: Fast-growing tech companies (seed through growth stage) needing technically skilled, white-label support teams with strong compliance credentials and AI-augmented delivery.
- Pricing: Under $30/hour. Contact vendor for a custom quote.
- Year of establishment: 2010
- Location: USA (HQ); originally Kyiv, Ukraine; 8 global hubs including Poland, Spain, Argentina, Germany, UK, Portugal
#10 Transcom
European-rooted CX outsourcer with multilingual delivery across 26 countries
Transcom, founded in 1995 and headquartered in Stockholm, Sweden, operates 29,000 employees across 26 countries spanning Europe, the Americas, and Asia-Pacific. The company has strong roots in Scandinavian and Eastern European delivery, with a particular reputation for multilingual support across Western European languages.Transcom serves clients in telecommunications, financial services, media, travel, and retail, with an emphasis on omnichannel customer experience and credit management services that many larger BPOs do not prioritize.
- Services offered: Customer service, technical support, sales support, credit management, back-office operations, digital CX, workforce management.
- Pros: Strong European multilingual delivery across Eastern and Western European languages; credit management differentiator few generalist BPOs offer; 26 countries with balanced Americas and European coverage.
- Cons: Smaller global footprint limits capacity for very large enterprise deployments outside Europe; limited Asia-Pacific coverage compared to Philippines-heavy competitors.
- Industry expertise: Telecommunications, financial services, media, retail, travel, government.
- Best for: European companies or US enterprises needing strong Western and Eastern European multilingual delivery, particularly those with credit management or financial services CX needs.
- Pricing: Custom pricing. Contact vendor for quotes.
- Year of establishment: 1995
- Location: Stockholm, Sweden (HQ); 26 countries across Europe, Americas, Asia-Pacific
Helpware CX: Our Top Choice
What distinguishes Helpware CX from every other provider on this list is not any single metric. It’s the combination of three things that rarely coexist at mid-market BPO scale: industry-specific expertise, workforce stability, and genuine partnership accountability.
Industry specialization matters because customer support is not generic. A healthcare client needs agents trained in HIPAA compliance and clinical workflow familiarity, not just polite conversation skills. A fintech client needs SOC 2 and PCI-DSS infrastructure embedded in operations, not bolted on as an audit checkbox. Helpware CX has built those vertical capabilities as core operational infrastructure rather than as upsell services. That’s why its customer support outsourcing services for regulated industries produce measurably different retention and satisfaction outcomes than commodity BPOs.
The 2.8% monthly attrition rate is the operational foundation everything else rests on. Lower attrition means tenured agents, which means faster resolution, better product familiarity, and fewer costly knowledge-transfer cycles for clients. The 5-year average client partnership is the client-side evidence that this model delivers results over time.
Choosing the Right Customer Support Outsourcing Partner
Selecting a customer support outsourcing partner comes down to one honest question: whose operating model aligns with how your company actually serves customers? Mega-BPOs like Teleperformance and Concentrix offer unmatched geographic coverage and proven enterprise infrastructure, but they optimize for standardization at scale. Digital-native specialists like TaskUs and SupportYourApp bring genuine technology fluency for specific growth stages and product types. Mid-tier specialists like Helpware CX and Sutherland offer something harder to replicate: operational depth, compliance expertise, and relationship stability that complex CX programs require over years, not quarters.
There’s no one-size-fits-all solution when it comes to BPO providers, and no single vendor excels at everything. The right partner depends on your specific business needs, challenges, and growth goals. Instead of relying solely on surface-level indicators, focus on how well a provider can address your roadblocks, adapt to your complexity, and support long-term performance.
