Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Focus on patient care while we handle non-clinical operations. From patient support to back office, we offload administrative burden from your clinicians so they have more time for patients.
Professional healthcare BPO delivered within your systems and SLAs. Trained teams across 19 locations. 45 languages supported. 24/7 coverage.
HIPAA compliant | SOC 2 Type II | ISO 27001 | GDPR ready
We improve patient support across voice, chat, and email to resolve more inquiries on the first contact and do it 2x faster. Our healthcare-trained teams answer questions, schedule appointments, provide clinical guidance, and escalate issues, working directly in your CRM.
Our billing and RCM team helps you process claims faster, reduce denials, and keep cash flow steady. We take care of eligibility checks, prior authorizations, and AR follow-ups, with dedicated QA to catch coding and documentation errors before they reach the payer.
We take care of non-clinical work that distracts clinicians from patient care, including documentation, data entry, and records management. We use AI-assisted transcription backed by human oversight to reduce EHR time per visit and free up your staff’s time.
We scale teams in weeks, effectively handling AEP, OEP, SEP surges and post-launch spikes. We implement AI solutions to deal with routine intake, cutting per-call time by 23% and reducing peak headcount by 13% without quality trade-offs. No last-minute hiring, no SLA breakdowns.
Get ROI projection for current support needs.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
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-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
-40% annually
/monthly costs with Helpware
vs
/internal team costs (approx)
Your requirements fall outside our standard parameters.
Shared Team Leader
Shared L&D Specalist
Shared QA Specialist
Account Executive by default
Shared Ops Delivery Manager
Admin/Finance/Legal support for the agents by default
1-2 Dedicated Team Leaders
Shared L&D Specialist
Shared to 1 Dedicated QA Specialist
Shared Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
Shared Real Time Analyst
2-5 Dedicated Team Leaders
0,5 to 1,5 Dedicated L&D Specialists
1-2 Dedicated QA Specialists
Up to half of a dedicated Ops Manager
Account Executive by default
Admin/Finance/Legal support for the agents by default
1 Dedicated Real Time Analyst
Ready to get a personalized estimate for your team?
Contact us for a personalized assessment tailored to your specific needs.
*These projections are estimates for informational purposes only and do not represent a formal offer. Contact us for a personalized quote.
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Professional non-clinical operations—patient support, scheduling, claims, and back office—delivered inside your systems and SLAs by trained healthcare teams.
Compliance is built into every workflow, with SOC 2 Type II, HIPAA, ISO 27001, ISO 9001, and GDPR standards in place. Every agent is certified before their first patient interaction
We bring together 4,000+ experts across 19 global locations, delivering healthcare customer support in 45 languages. With us, you can scale from 10 to 200 staff in as little as two weeks.
We go beyond transactional vendor relationships to build long-term partnerships grounded in trust. We’re proud to have over 400 customers, many of whom have been with us for years.
Our team is native inside Zendesk, Salesforce, Twilio, Genesys, Intercom, Freshdesk, and Epic, Cerner, Athenahealth-adjacent workflows. No rip-and-replace.
compliance
global locations
years average length of client partnership
CSAT
We offer a wide range of healthcare BPO services, supporting your organization at every stage of its growth.
We deliver consistent patient support regardless of ticket volume. We scale our teams up and down on demand, helping you effectively deal with peak times, so SLAs hold and patient experience doesn’t slip. We bring support together with shared workflows and clear escalation paths, minimizing repeat contacts and boosting customer satisfaction.
We reduce denials, accelerate claims, and tighten AR follow-up to secure a stable revenue cycle. By handling eligibility checks, prior authorizations, and billing workflows with precision, we help keep cash flow predictable and minimize rework. Built-in QA and compliance oversight catch errors before submission and keep you aligned with evolving payer requirements.
We handle documentation, medical coding, prior authorization, and other burnout-inducing administrative work. Every process is approached with compliance in mind: our certified teams track regulatory changes and keep your company audit-ready. This way, your clinicians spend more time with patients, not on systems, forms, or after-hours charting.
We help hospital networks, ambulatory surgery centers, and multi-location healthcare providers run back-office operations smoothly. From patient access to eligibility and revenue cycle work, we handle the heavy lifting inside your systems so your staff isn’t distracted from patient care.
We support behavioral health, chronic care, primary care, and specialty telehealth providers as they scale across states. Our crisis-trained teams handle multi-state credentialing and ramp quickly when demand spikes, helping Series B–C companies stay efficient under investor pressure.
Helping payers manage coverage, benefits, and claims at scale. We offer coverage and benefits support, utilization management, provider credentialing, claim review, and appeals. Get exactly the capacity you need and scale without adding permanent headcount.
Extend your client services with dedicated billing operations teams. We handle ICD-10 and CPT coding, denial management, AR follow-up, and payment posting, scaling under your brand, within your workflows, and aligned with your QA framework.
Remote patient monitoring, AI-assisted clinical tools, health navigation platforms, and employer wellness programs. We handle patient support, platform technical triage, and back-office operations so product teams can stay on product.
We support medical device manufacturers, diagnostic labs, and connected care companies with the operations capacity needed to scale. From order support and billing coordination to customer service and field scheduling, our teams keep workflows moving.
Accuracy and empathy are non-negotiable in healthcare. Our medical outsource services strike the right balance between AI precision and the human touch. While AI effectively deals with high-volume routine work, our trained experts step in when reassurance and compassion matter most.
Automates appointment scheduling, sends reminders and follow-ups, predicts no shows, optimizes provider calendars.
Monitors every call and chat interaction in real time, flags compliance risks, identifies accuracy gaps, and benchmarks agent performance.
Creates accurate call summaries, updates EHR and CRM fields, and automates repetitive data entry tasks.
Anticipates patient needs, sources solutions from the knowledge base or routes calls to the right specialist, and reduces wait times and misdirected calls.
Resolve edge cases in health-related issues, claims processing, complicated billing questions, and unclear documentation.
Manage high-stress, sensitive, or urgent calls with empathy and compassion. People step in when reassurance and emotional support matters as much as information.
Review AI-generated notes, validate data entry, ensure compliance, and provide the final layer of quality control.
Listen beyond the words, identify unspoken concerns, and ensure patients receive timely care and the follow-up they need.
Absolutely! Our healthcare BPO services would be impossible without HIPAA compliance. We maintain HIPAA compliance across every workflow, system, and location. We also uphold SOC 2 Type II, ISO 27001, ISO 9001, and GDPR standards.
Our team serves health systems and multi-location providers, telehealth and virtual care platforms, Medicare Advantage and commercial payers, RCM and medical billing companies, as well as digital health and healthtech platforms. We don’t offer direct clinical care delivery—we handle the operational layer around it.
This depends heavily on your needs and objectives. If we’re talking about standard workflows, we can ramp up from 10 to 200 staff in as little as two weeks. For more complex clinical administration or multi-state credentialing workflows, ramp time is typically 3–4 weeks. For peak season ramps (AEP, OEP, SEP), we plan 90–120 days ahead of the surge.
No, you don’t. Our team is proficient with a wide range of healthcare-related technology solutions, so we can work inside your existing CRMs, EHRs, and ticketing platforms. We have hands-on experience with Zendesk, Salesforce, Epic, Cerner, Athenahealth, and other technologies. No rip-and-replace and no project migrations required.
We offer both, so you can choose whichever option suits you best. Managed services work best for ongoing operational ownership with SLAs and governance. Staff augmentation is highly suitable for teams that aim to extend their internal capacity. Most clients start with a 30–60-day pilot before scaling.
The cost of our healthcare outsourcing services is determined by volume, complexity, workflow type, and location. To receive an estimate for your project, you can schedule a 30-minute review call with us to discuss your needs. Feel free to click the “Contact us” button in the upper right corner.
