Explore the full range of solutions Helpware divisions provide:
Make space for genuine patient care by delegating non-clinical tasks to a trusted healthcare BPO partner. We bring deep domain expertise and the right technology to support payers, providers, and members at scale.
We deliver custom healthcare BPO services backed by years of experience and a deep understanding of unique healthcare needs.
Give your patients and members an experience that feels personal across every touchpoint. Our healthcare BPO experts deliver human-centric support, while AI speeds up issue resolution behind the scenes.
Keep your healthcare practice efficient and compliant without getting tangled in endless red tape. Focus on patients while we handle professional healthcare support and administrative load.
Use our healthcare BPO services to efficiently verify coverage and manage providers. Avoid unnecessary expenses by reducing duplicate claims and accelerating approval cycles.
Ensure faster payments, fewer mistakes, and a steady rhythm of your financial operations. We handle all documentation scrupulously, translating every transaction into clear, accurate records you can rely on when making decisions.
Keep your medical data clean and organized. We go through every detail with a fine-tooth comb, correcting errors and organizing information with precision, so your staff can stay focused on patient care instead of digital clutter.
Get a deeper view of your patients' health with digital health platforms. We track patient data from wearable devices and EHRs, flag concerns early, and support clinicians with clear insights that enable proactive interventions.
Grow your plan by inviting new members and keeping them engaged long after sign-up. We effortlessly handle the seasonal volume spikes, deliver timely outreach that feels personal, and support new members through every enrollment step.
Add intelligence to your operations. Our healthcare BPO experts identify the gaps, fix things that slow you down, and adopt advanced technology to make your organization more agile, sustainable, and future-ready.
The healthcare ecosystem faces many challenges, such as constantly changing regulations and rising patient expectations. As your trusted healthcare BPO partner, we step in to clear the bottlenecks and fix any operational friction.
The formula for exceptional customer experiences
Accuracy and compassion go hand in hand in the healthcare sector. Our healthcare BPO services strike the right balance between advanced AI tools for enhanced efficiency and skilled professionals for the human touch that makes care truly personal.
Automates scheduling, reminders, and follow-ups; predicts no shows; optimizes provider calendars for maximum operational efficiency.
Monitors 100% of calls and written interactions in real time, flags compliance risks, identifies accuracy gaps, and benchmarks agent performance.
Creates accurate call summaries, updates EHR/CRM fields, and automates repetitive data entry tasks.
Anticipates patient needs, sources solutions from the knowledge base, or routes calls to the right specialist, reducing wait times and misdirected calls.
Resolve edge cases in health-related issues, claims processing, complicated billing questions, and unclear documentation.
Handle high-stress, sensitive, or urgent calls with compassion. Humans step in where reassurance matters as much as information.
Review AI-generated notes, validate data entry, ensure compliance, and provide the final layer of quality control.
Listen beyond the words, identify unspoken concerns, and ensure patients receive timely care and the follow-up they need.
We use cutting-edge tools to deliver fast, reliable, and personal support at scale, ensuring your patients and members get accurate answers, providers stay compliant, and your healthcare organization achieves better outcomes.
We are an outsourcing partner you can fully rely on. We go beyond standard healthcare BPO services: We tailor every solution to your specific requirements, aiming to achieve the best outcomes.
We know that empathy is at the heart of healthcare. We treat every patient with the utmost care and strive to resolve their issues quickly and efficiently.
We treat your business as if it were our own, building long-term relationships grounded in trust, transparency, and mutual respect.
We are a global healthcare BPO company that grows with your business. Need to scale from 10 to 200 staff in just 2 weeks? We can do it for you.
The security of your data (and your patients’ data) is not just words for us. We follow strict protocols and international standards so you can have peace of mind.
CSAT
locations worldwide
years average length of client partnership
compliance
With decades of experience in providing healthcare BPO services, we've helped many businesses worldwide grow and outperform the competition.
Healthcare & Healthtech
Custom support solution enables healthcare company to beat support targets for AHT (4.63 mins), hold time (17.33 secs), VoC (4.14 out of 5), order accuracy (99.5%), and case completion (100%).
BPO in healthcare refers to business process outsourcing in healthcare, which means delegating non-clinical tasks and administrative operations (such as patient support, medical data entry, billing, claims, etc.) to a professional healthcare BPO company. This practice has gained enormous popularity among healthcare providers because with healthcare BPO services, they can focus on direct patient care.
We have a wide experience servicing the healthcare sector, and, knowing the challenges providers face in their day-to-day operations, we have designed tailored solutions to address all these problems. Our healthcare BPO service offering includes call center services, medical billing and coding, claims processing, RCM solutions, patient appointment scheduling, healthcare data entry, and more to support the needs of the healthcare sector.
Yes, we do. We operate from 19 locations on four continents, including the United States, where our headquarters is located. This enables us to provide healthcare BPO services to the local healthcare businesses across North America and support our clients globally.
The benefits of healthcare business process outsourcing (BPO) are plenty. By delegating mundane and time-consuming administrative workflows to professional outsourcing partners, healthcare organizations take advantage of specialized expertise, advanced technology, increase efficiency, and reduce operational strain. Not only that, but it also leads to more consistent patient experiences and higher satisfaction.
Security is one of the cornerstones of how we do business. We understand that the clients, especially in the healthcare domain, take compliance and security very seriously. That’s why we align with GDPR as well as SOC 1 and SOC 2 protocols. All our employees receive regular security training we maintain strict security controls across people, processes, and technology.
Yes. HIPAA compliance is the gold standard in the healthcare industry, and providing healthcare BPO services without it is simply not an option. We fully comply with HIPAA requirements and treat data protection and patient confidentiality as critical, non-negotiable aspects of our BPO services for healthcare.
Helpware CX is one of the top healthcare BPO companies that has extensive experience in providing healthcare BPO services by blending advanced AI tools and skilled people to achieve the best outcome. Our clients love and recommend us because, beyond showing great results, we always build open and transparent relationships with them.
Yes. We have been on the market for over 10 years, and during that time, we have not only survived in a highly competitive BPO environment but also grown into a market leader. This is largely due to our client-first approach and the level of responsibility we take for everything we do. We provide round-the-clock healthcare BPO services and strictly follow all SLA commitments.
The cost of healthcare BPO support services largely depends on task complexity, specialty workflows, patient volume, and technology needs. We offer flexible, tailored pricing packages to fit your business needs. You can start with a basic package and scale services as your organization grows. Our model adapts to any requirement.
We can provide healthcare BPO services in more than 45 languages, and we can also tap into the global talent market and hire specialists with rare or highly specific language skills when required. In addition, we integrate AI-powered translation tools that help our agents handle complex cases while maintaining a high level of linguistic accuracy.
What Our Partners Are Saying
“Helpware's consistent performance has been a significant help to the client, delivering 500 agents offering excellent call center services per day. The team has met the vast requirements despite the project's size and scope. Overall, the partnership has been a fruitful one.“
Chris Newton
Project Manager, NIC Virginia
“Helpware has been a great partner for anyone looking for a small to mid-side BPO with multiple locations around the globe. I have really appreciated their transparency and adaptability in working with us as we scale our operations. They have a strong leadership team that proactively ask for feedback in order to improve week over week.“
Cameron Ryther
Vendor Manager, Samsara
“Helpware continues to be amazing! Our Onboarding agents have proven to be capable of anything and embrace change and new initiatives with a smile. In the last 2 years, I have gotten a chance to get to know each one of them and learn their specialties as they interact with our SquadLocker customers.”
Maria Maidana
Senior Customer Success Representative, SquadLocker, INC
"The Helpware team is enthusiastic, contentious and action-oriented. They are highly motivated to assist us in whatever form necessary, and they always help us on time and with immense enthusiasm. The agents are bright, curious and driven, and it’s been my experience that everyone on the Helpware team cares deeply about the customer’s experience. I am consistently impressed by their resilience, kindness and caring in addition to their bias to action, which is a DoorDash core value as well! I’m thrilled to be partnering with them and I highly recommend Helpware as a customer support solution provider."
Lauren Bundy
Customer Experience Manager, Chowbotics by DoorDash
"Helpware has consistently exceeded expectations, maintaining net retention of about 70%, which is 20% more than originally planned. The team manages the project excellently, clearly outlining their progress regularly. They’re a proactive partner who takes a thorough approach to their work."
Maya Latimore
Former Senior Manager of Partner Success, Headspace Inc.