FinTech 

Cybercrime is on the rise and FinTech companies are a prime target. Organizations must have controls in place to monitor and quickly shut down malicious activity.

How Helpware can Help

Our successful FinTech customer support teams are core to important safety measures. We have expertise in the Fintech market and train our team to monitor and resolve potential risk cases. We ensure the suppression of any malicious activities. Our team stores and secures data according to the PCI and SOCII standards.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

Modern companies utilize Machine Learning models and AI to improve overall operational performance. How you manage data is key to your risk mitigation and growth strategy. You have large-scale data sets that need to be appropriately input, stored, integrated, and analyzed to protect your customers and support your strategic decisions.

How Helpware can Help

Helpware ensures your models are using accurate data. We enhance the quality and productivity of your AI and ML solutions. By establishing a process that defines success based on performance outcomes, we power successful data models. We identify training data needs, ensure coverage across different processing requirements and sources, and mitigate potential bias due to the lack of diverse datasets. We differentiate incorporating the right human in the loop diversity among contributors to avoid bias.

The FinTech industry is highly competitive with many solutions entering the market. You must differentiate and outpace your competition to accelerate customer trust and growth.

How Helpware can Help

We provide front office, back office, and market strategy outsourcing to elevate your brand above the competition. Our support allows you to focus your time and resources on driving innovation and digital transformation to stay ahead of the competition.

In addition to delivering high-quality customer experiences, we provide the capability to scale. Through best-in-class Integrations and people empowerment, Helpware offers the platform and process to maintain a competitive advantage.

Engaged, satisfied customers drive growth and brand loyalty. Customer acquisition costs can be high, and keeping existing customers is key to your success.

How Helpware can Help

We source and recruit industry experts, provide advanced training and develop concierge-level customer support. Your custom dedicated outsourced team manages issue resolution that exceeds customer expectations.

Our support is 24/7 and personalized to drive customer satisfaction, build relationships, deliver an enhanced experience, and develop brand loyalty.

With tech changing at a rapid pace, your strategy around digital transformation is a key factor to expanding your brand and securing market share.

AI can offer a competitive advantage by providing a deep understanding of customer behavior and needs.

How Helpware can Help

Helpware ensures you get human insights into your AI and Machine Learning lifecycle. We help you with our humans in the loop to improve your search relevance, make sense of large-scale data, improve natural language processing, create transcription, and support document processing and other tasks to help your AI solutions consume the right data for better performing models.