The Philippines boasts an array of advantages including a skilled workforce, an ideal business setting, and a welcoming environment that's great for growing Business Process Outsourcing services. The country is also known as the call center capital of the world. By partnering with top Philippines call center companies, both local and foreign businesses can reap numerous benefits. These include access to a highly skilled talent pool, cost-effective solutions, and a safe and reliable environment for data protection and fostering business growth.
Due to the Philippine Economic Zone Authority, the country continues to welcome a huge flow of investments to develop its well-known IT-BPO sector with superior call center services. Sixteen years have passed since the outsourcing industry was in its infancy in the Philippines. Today, it's a coveted profession among the younger generation. With over one million residents now working in call centers in the Philippines and other outsourcing businesses, predominantly catering to American companies, it has become a major source of employment in the country.
Top 10 call center companies in Philippines:
1. Helpware
2. [24]/7 Customer Philippines
3. Apex
4. Teleperformance Philippines Inc.
5. SixEleven
6. Fusion BPO
10. Piton-Global
The Philippines accounts for a significant share of the global BPO market, comprising 10-15% of it. With a national workforce of around 1.3 million employees, the country has established itself as a major player in the outsourcing industry contributing an estimated $30 billion to the Philippine economy annually.
It is anticipated that the revenue will experience a compound annual growth rate (CAGR) of 8.22% from 2024 to 2028, culminating in a projected market size of US$0.96 billion by the end of 2028. These statistics show the country's great potential in terms of its highly motivated and skilled people, supporting government efforts, business-oriented time zones, and great technical capabilities. Outsourcing call centers in the Philippines can significantly enhance the value of your business threefold.
Modern Philippines call centers are now utilizing digital tools and communication technology to demonstrate their flexibility and scalability. As innovative technologies for customer support continue to improve, local BPO service providers can facilitate further growth and scalability for many European and American companies in versatile industries. The country's strong outsourcing track record is a testament to its capabilities, and it is poised to capture an even larger share of the global BPO market.
If you're looking to enhance your customer service quality or reduce your costs, enlisting the services of CS agents from the Philippines is the solution you need. Filipino workers' admirable work ethics, resilience, and positive attitudes, along with their culture of hospitality, empathy, and patience, make them valuable assets for a successful outsourcing partnership.
Outsourcing to the Philippines offers numerous advantages when done properly:
Top BPO companies in the Philippines cater to customers across various business verticals such as IT, energy, finance, healthcare, real estate, etc. With a multitude of outsourcing options available, it can be mind-boggling to make an eligible choice. But do not worry! Here you will find 10 well-established and experienced call center companies in the Philippines we have selected for your business needs.
The company has been a trusted service partner to versatile businesses since 2015 providing effective and scalable solutions to its clients. Having offices in the US (Lexington, KY and Martinsville, VA), the Philippines (Cebu and Manila), Mexico (Queretaro and Guadalajara), Germany (Berlin), and Ukraine (Kyiv, Lviv, and Odesa), Helpware underwent a rapid expansion in 2022 by opening other locations such as Poland, Albania, Georgia, and Uganda and made it on the list of the 100 fastest-growing companies.
The company’s core areas of expertise encompass a wide range of BPO services starting from seamless omnichannel contact center and tech support to delivering robust IT support and ensuring meticulous content moderation. Helpware’s capabilities also extend to data annotation, efficient data entry, reliable helpdesk solutions, and comprehensive back-office support. Discover these cost-effective CS services available when outsourcing a call center in the Philippines.
Standing atop the industry, Helpware is a global leader recognized by prestigious awards, including a Clutch “1000 Top-Rated Business Service Providers of 2023”, Comparably's "Best Company Culture", Gold Stevie® Award for "Company of the Year - Business Services” (2023), and many other accolades.
Establishing its operations in the Philippines in 2006, 24/7 swiftly rose to become a leading BPO powerhouse by 2013. With strategically located centers in the bustling Metro Manila region, the company boasts a formidable workforce exceeding 3,000 skilled professionals.
Renowned for serving Fortune 500 clients across various industries, including telecommunications and retail, 24/7 leverages a potent combination of outsourced talent and cutting-edge AI-powered contact center solutions. This powerful fusion enables clients to deliver unparalleled customer experiences that set them apart in the market giving businesses more opportunities to grow when they outsource call centers in the Philippines.
A distinguished company that maintains a strong and consistent growth trajectory, boasting over six strategically positioned locations in the US, the Philippines, and Mexico. With a highly skilled and trained workforce, Apex continually enhances productivity and ensures the delivery of top-notch call center services in the Philippines.
Receiving accolades for its excellence, Apex stands as an award-winning company, holding an A+ rating with BBB. Committed to stringent security measures, Apex maintains PCI and HIPAA compliance, while adhering to IQ Net and SOC2 standards. By leveraging state-of-the-art onshore and nearshore facilities, the company consistently delivers exceptional solutions.
Teleperformance, a renowned French multinational corporation, initiated its customer service operations in the Philippines back in 1996, quickly establishing itself as a leading provider of exceptional customer experience services. With an extensive workforce of over 45,000 employees stationed across 22 centers in Manila, Antipolo, Baguio, Bacolod, Cebu, and more, Teleperformance Philippines stands as a growing industry player.
On a global scale, Teleperformance serves clients from over 160 countries, catering to a diverse range of needs. The company's forte lies in delivering specialized digitally-powered business services, tailored to meet the evolving demands of modern customers and businesses.
Founded in 2005 with a modest workforce, Six-Eleven emerged as one of the top call center companies in the Philippines with more than 3000 employees. Driven by a solution-oriented approach, the company's contact centers are meticulously crafted to provide exceptional resolutions to its esteemed clientele. Six Eleven establishes clear objectives for outsourced projects, ensuring efficient accomplishment of targets. With an unwavering dedication to surpassing goals, the company gains a competitive advantage over its industry counterparts.
With 33+ years of industry expertise, Fusion BPO Services Group is a global leader in call center outsourcing. Serving over 300 businesses worldwide, Fusion offers comprehensive call center services in 40+ languages across 14 countries and 27 locations. With offices in the US, Philippines, India, Canada, Colombia, and several other countries, Fusion is a trusted partner for businesses seeking exceptional BPO solutions.
Fusion's extensive range of services encompasses diverse customer support solutions, including a local outbound call center, answering services, and lead generation services. Catering to various industry verticals such as healthcare, BFSI, telecom, utility, Edtech, startups, technology, travel, and more, Fusion provides customized solutions to meet specific business needs.
Experience seamless global coverage with USA-based international BPO. With strategically located centers in the US, Philippines, Mexico, and Costa Rica, they offer both nearshore and offshore solutions tailored to any unique business needs.
They excel in supporting businesses seeking small teams to augment their staff in key regions such as the US, Canada, UK, Australia, and Europe for their debut outsourcing project. Unity Communications caters to startups, SMBs, and medium-sized enterprises, ensuring a top-tier experience for those venturing into outsourcing for the first time. They have expert CS teams where each Philippines call center agent knows how to interact with customers in diverse niches.
Magellan Solutions Outsourcing Inc. is a reputable and certified call center and BPO company, offering a diverse range of inbound and outbound call center services, as well as seamless back-office and data management solutions to businesses of all sizes globally. Established in 2005, Magellan Solutions operates from its headquarters in Mandaluyong City, Manila, boasting state-of-the-art telecommunication infrastructure and abundant resources to assist clients in fulfilling their business objectives. Additionally, Magellan Solutions Outsourcing Inc. extends its presence to Brisbane, California, and Melbourne, Florida, ensuring a wide reach to serve its valued clientele.
Open Access BPO is a renowned outsourcing call center company in the Philippines that excels in supplying competitive support across different languages. The company's success story can be attributed to its decade-long experience, which led to its consistent delivery of high-quality services. This enabled clients to efficiently meet their business objectives and emerge as successful industry leaders.
The BPO's global presence in strategic Asian locations, such as Singapore, Kuala Lumpur, Tokyo, and Bangkok, makes it one of the leaders in providing diverse outsourcing solutions. Additionally, the company's commitment to excellence and innovative approach to business sets it apart in the competitive outsourcing industry.
The company operates four cutting-edge campuses to provide comprehensive and reliable outsourcing solutions for customer experience, back-office support, content management, and more. With its diverse range of services, Open Access BPO is equipped to handle any business's outsourcing needs.
Piton Global is a reputable Philippine company specializing in delivering top-notch customer service call center and back-office operations. With a strong focus on serving expanding businesses in the UK, US, Canada, and Australia, they have consistently operated at peak performance for over two decades, earning numerous prestigious awards.
If you want to find the best Philippine call center for your business, make sure they can offer a great customer experience. Look for a company that understands your business and can create tailored solutions to meet your needs.
Philippine call centers come in all shapes and sizes, with some offering only customer service and support, while others also provide telemarketing and lead generation services. To ensure a fruitful partnership, choose a provider that offers services that align with your business needs. By doing so, you can maximize the benefits of working with them and take your customer experience to the next level.
The call center's ability to deliver a high-quality customer experience is essential. Each specially trained call center agent in the Philippines can bring expertise and proficiency to ensure ideal service and customer satisfaction. Look for a company with a proven track record of offering quality services, ensuring your customers receive the best support and service.
Choose a call center that specializes in your industry and has a good understanding of your business. They should be able to create tailored solutions that cater to your unique needs and deliver a seamless customer experience.
Communication is key to delivering quality customer service. Select a call center with agents fluent in the language and dialect of your target market, and with cultural knowledge to ensure seamless interactions with your customers.
Offshore outsourcing can be a smart business strategy to lower expenses, enhance productivity, and attain success. It is a promising business initiative that, indeed, offers a diversity of advantages. Still, a lot depends on your company strategy, key business operations, and tailored pillars of success. Everything matters if you want to have a productive partnership with a top call center in the Philippines.
Therefore, it is crucial to weigh the potential benefits and drawbacks and make a set of questions to discuss with prospective outsourcing partners. It will help to receive a clearer understanding of appearing nuances and to debunk possible myths before choosing the best Philippine call centers for your superior customer support.