Top 10 Customer Service Outsourcing Companies in 2025

Did you know that over 70% of customers say the quality of a company’s customer service plays a big role in whether they stick around? These days, with expectations higher than ever, outsourcing customer support has become a must for companies that want to stay ahead of the game. 

So, why outsource? Well, let’s face it—you can’t keep all the plates spinning and still deliver top-notch service across the board. And when it comes to cost, it’s a win-win because you save money and boost efficiency at the same time. 

But here’s the kicker: Picking the right customer service outsourcing company can make or break your customer satisfaction, brand rep, and even growth. 

To help you hit the ground running, we’ve rounded up the top customer support outsourcing companies in 2025 so you can find the perfect match for your business goals. 

What Is Customer Support Outsourcing?

Customer support outsourcing is the process of partnering with third-party call centers to delegate responsibilities such as email support, live chat support, social media management, voice-based customer service, technical support, e-commerce support, and more.  Businesses of all sizes, from bold startups to legacy enterprises, opt for outsourced customer support to improve service efficiency, tap into global talent, and reduce overhead. 

Outsourcing customer service offers scalable, 24/7 support and ensures customers receive expert assistance without straining internal resources. The global outsourced customer experience market is growing by leaps and bounds in 2025 and beyond. The market is expected to reach approximately $77.32 billion in 2025, up from $73.54 billion in 2024, reflecting a compound annual growth rate (CAGR) of 5.1%. 

Benefits of Customer Support Outsourcing

Outsourcing your customer support brings measurable benefits: 

Reduced costs 

Businesses are increasingly leaning into outsourcing customer support to cut down on operational costs—and the numbers speak for themselves. Businesses report average cost savings between 15% and 30% through outsourcing, making it a compelling strategy for operational efficiency. By outsourcing, businesses avoid major expenses like office space, equipment, IT systems, and the endless process of hiring and training new employees. It’s a smart move for lean growth. 

Focus on what matters 

Customer support outsourcing isn’t just about saving money—it’s also a huge time-saver. Your in-house team can focus on high-value tasks while trained customer support professionals take care of day-to-day customer needs. This division of labor boosts productivity, prevents burnout, and ensures customers get quick, consistent service. It's all about working smarter, not harder. 

Access to global talent 

If you're serving a global customer base, it makes way more sense to hire local agents who already speak the language and understand cultural nuances. Expecting your in-house team to become multilingual overnight just isn’t realistic. Companies that outsource their customer support have immediate access to a global talent pool that’s ready to connect with customers on their level. 

24/7 support 

Customers expect support on their schedule—not yours. Outsourcing customer support makes it easy to offer round-the-clock service without burning out your internal team. Whether it’s midnight or midday, someone’s always there to help. That kind of constant availability builds trust, strengthens relationships, and gives your business a real edge over competitors with limited hours. 

Improved efficiency

Let the pros handle it. When experienced outsourcing partners manage customer service operations, everything runs smoother. They bring proven systems, training, and tech to the table—so you don’t have to start from scratch. Meanwhile, you can double down on your core business functions and growth strategies without getting bogged down in support tickets. 

Better customer experience 

A great customer experience doesn’t just win smiles—it wins loyalty and drives up customer lifetime value (CLV). Sure, outsourcing isn’t the only path to excellent service, but it does make it easier to provide consistency. When customers know they’ll always get friendly, helpful support, they’re far more likely to stick around and become brand advocates. 

Top 10 Customer Support Outsourcing Companies

We’ve narrowed down the list of companies with great customer service to the top 10 providers in 2025. 

1. Helpware

Helpware launched in 2015, offers scalable customer service outsourcing for businesses of all sizes across 19 locations worldwide. Boasting eight Stevie® Awards and a 4.9 Clutch rating, Helpware stands out in the US and Europe for its people-first, award-winning support solutions. With flexible service packages and a people-first culture, it remains a leader among top customer service outsourcing companies. 

Pros: 

Best for: Startups, enterprise clients, multilingual support 

Pricing: Custom quotes based on business needs 

2. Foundever

Foundever, formerly Sykes, is a CX powerhouse with 160,000+ employees in 45 countries. Backed by $4B+ in revenue, it supports 750+ global brands with multilingual, always-on customer care. After its acquisition by Sitel Group and rebranding as Foundever in 2023, this legacy company has evolved into one of the most trusted customer support outsourcing services for compliance-heavy industries. 

Pros: 

Best for: Large enterprises, secure and compliant industries 

Pricing: Mid-to-high range; custom per contract 

3. Alorica

Alorica is a leading customer experience (CX) provider with over 100,000 employees across 17 countries. Serving diverse industries such as automotive, financial services, healthcare, retail, and technology, Alorica offers services including customer care, technical support, and sales. In 2024, Alorica was recognized as a Leader in Customer Experience Management Services by Everest Group.  

Pros: 

Best for: Mid to large-sized enterprises  

Pricing: Custom pricing based on specific client requirements 

4. Teleperformance

With 40+ years in the industry, Teleperformance remains a giant among outsourced customer service companies, providing a comprehensive suite of services, including customer care, back-office services, technical support, consulting, analytics, and digital transformation solutions. As of 2024, the company reported revenues exceeding €10 billion and employed approximately 490,000 people worldwide.  

Pros: 

Best for: Global brands, legacy industries 

Pricing: Mid-to-high depending on volume and channels 

5. VXI Global Solutions

VXI Global Solutions is a global BPO provider with 45,000+ employees across 43 locations. The company provides such contact center and BPO services as omnichannel and multilingual support, software development, CX innovation, quality assurance (QA), and more.  

Trusted by major global brands, VXI is known for solving complex CX and EX challenges while delivering scalable solutions backed by advanced analytics and award-winning service. 

Pros: 

Best for: Global brands
Pricing: Custom, based on service scope and scale 

6. InfluX

Influx is a fully remote customer experience provider with team members in over 120 cities worldwide. Their distributed model allows them to offer true 24/7 support in clients’ local time zones. Influx is creating tailored customer experiences that align with each brand’s voice and values—delivering human-centered service with a focus on flexibility and personalization. 

Pros: 

Best for: Startups and growing brands seeking personalized, around-the-clock CX 
Pricing: Flexible pay-as-you-go model based on usage 

7. SkyCom

SkyCom is a nearshore business process outsourcing company with over 15 years of experience and 2,000+ employees serving 35 clients across five countries. Known for its native English-speaking agents, Skycom delivers multilingual, multi-industry support, including healthcare, finance, IT, and telecom. The company offers end-to-end BPO services, from customer care to sales and telemarketing. 

Pros: 

Best for: U.S. businesses seeking cost-effective, nearshore CX solutions 
Pricing: Mid-range, based on service complexity and volume 

8. Integra

Integra is a customer support outsourcing company known for its unique focus on customer and sales psychology. Founded in 2004 with just four employees, it has grown to over 1,400 team members across four countries. Integra delivers multichannel support—including phone, email, chat, and social media—helping clients turn tense interactions into positive experiences through emotionally intelligent service. This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone. 

Pros: 

Best for: Companies seeking empathetic, human-centered customer service 
Pricing: Budget-friendly; tailored per client needs and service channels 

9. Wing Assistant

Wing Assistant is a managed virtual assistant service that connects businesses with dedicated, highly skilled, remote professionals. Offering a wide array of services—including administrative support, customer service, sales assistance, marketing, and specialized roles like healthcare and legal support—Wing caters to startups, SMBs, and enterprise teams. Clients benefit from Wing's proprietary Workspace app, which streamlines communication, task management, and collaboration with assistants.  

Pros: 

Best for: Businesses of all sizes  

Pricing: Custom pricing available based on specific requirements 

10. TELUS Digital

With its advanced customer service outsourcing solutions, Telus is a top choice for tech-forward brands. TELUS Digital, formerly TELUS International, is the first among the leading Canadian IT support outsourcing companies specializing in digital IT services and business process outsourcing solutions serving industries like communications, e-commerce, fintech, travel, hospitality, automotive, healthcare, and more. The company employs over 78,000 individuals across 31 countries.  

Pros: 

Best for: Enterprises seeking a global partner for digital transformation and customer experience solutions  

Pricing: Custom pricing based on client requirements and service scope 

Why Choose Helpware as #1 Customer Service Outsourcing Provider 

Choosing a reliable partner among customer service outsourcing companies is a big deal—you’re trusting them with your most valuable asset: your customers. To help make your decision easier, here are the key characteristics to look for, along with a battle-tested, ready-to-go solution from a company proven to be an outstanding outsourcing partner. 

Talented, international, and dedicated teams 

Handpicked from global talent pools, Helpware’s agents are skilled communicators who bring passion and professionalism to every interaction.  

Integration of new technologies 

Helpware doesn’t just keep up—it leads. With advanced tools for AI, automation, real-time analytics, and omnichannel communication, they help clients streamline support, gain insights, and stay competitive. 

Proven track record of scaling support

Helpware has the infrastructure and experience to scale with you—without compromising service quality. Support solutions evolve with your business, ensuring long-term success. 

Trusted by global clients and industry leaders 

With a 4.9 rating on Clutch and numerous industry accolades—including multiple Stevie® Awards—Helpware has earned its reputation as a go-to partner for premium customer experience. 

Helpware stands out among customer service outsourcing companies thanks to its commitment to people, exceptional performance, and forward-thinking solutions. It transforms outsourcing into a seamless extension of your brand—bringing together human empathy and operational excellence. 

FAQ: Common Questions About Customer Support Outsourcing

What are the steps to outsource customer support?

First, identify your support needs, evaluate providers, request quotes, assess compatibility, and define metrics for success. Choose a partner that aligns with your business values and objectives and establish clear communication and quality benchmarks. Outsource customer support to an experienced provider with a proven track record of successful partnerships. 

Are there any risks to outsourcing CS?

Outsourcing customer support can pose certain risks, such as reduced control or data security concerns. To mitigate these risks, it's crucial to choose a reputable provider compliant with security protocols and a transparent communication style. 

How much does it cost to outsource customer service?

The cost of outsourcing customer service varies depending on factors like the location of the outsourcing company, the complexity of services, the level of expertise, and the volume of customer interactions. Generally, costs can range from a few dollars per hour for basic services to much higher rates for specialized technical support.  

Is there a difference between customer service outsourcing and offshore customer service?

Outsourcing involves delegating customer service operations to a third-party provider, which can be located domestically or internationally. Offshoring, on the other hand, specifically refers to transferring these services to a provider in another country, often in order to save costs or access specific talent pools.

How to evaluate the ROI of outsourcing vs having an in-house team?

Evaluating the ROI of outsourcing versus an in-house team involves weighing short-term financial costs against long-term benefits. Outsourcing can offer cost savings and specialized expertise but may lead to reduced control and potential quality issues. In contrast, an in-house team typically requires a higher initial investment but provides better control, alignment with company culture, and communication ease. The decision should consider the business's specific needs, work nature, and strategic goals, assessing both financial implications and alignment with long-term objectives.

Should my business choose in-house or outsourced customer service?

Outsourcing customer support offers cost savings, flexibility, and scale.  Those businesses who are planning to grow can rely on their outsourcing partners growing with them. In contrast, running an in-house team typically requires a higher initial investment but provides better control, alignment with company culture, and easy communication. 

Choose the Best Outsourcing Companies That Fit Your Needs

Choosing the right customer service outsourcing provider requires research. Consider your budget, specific needs, and whether you prefer nearshore or offshore teams. Look for flexible, secure solutions with modern tech, training, and top talent.

Remember, there is no one-size-fits-all solution in customer support outsourcing. However, if you decide to partner with a flexible and secure customer service outsourcing provider that hires the best talent and integrates cutting-edge technology, choose the best of the best.