Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Make every customer interaction flawless with an intelligent AI QA
tool that monitors every call, spots every issue, and helps your
team stay on track.
Get an intelligent backstage partner that gives you full visibility into your workflows and constantly evolves to help you achieve the highest standards of excellence.
AI QA assesses 100% of customer interactions, ensuring complete visibility into agent performance, customer experiences, compliance, and other factors that have an impact on service quality and CSAT.
Every call and every agent is evaluated against consistent, objective, and fully customizable requirements, and under the standardized framework. It automatically sends fair feedback, eliminating sampling bias.
AI QA solution learns from performance data and evolves with your needs. It quickly adjusts to new criteria if you decide to take a step forward and fine-tunes its scoring algorithms in real time.
AI QA is built to help you grow. You'll immediately see improvements in agent
performance, operational processes, and cost efficiency.
Slash manual QA time and save $120K annually per 100-agent center. AI significantly reduces repetitive labor by instantly auditing every conversation in real time. Reinvest those hours into coaching and strategy.
Reduce attrition by boosting team morale with fair and transparent scoring. When your agents see that evaluations are transparent and consistent, they feel motivated to improve with every call.
Reduce remedial training needs by 70% with personalized coaching. Don't wait for problems to grow big. With AI QA, you can spot skill gaps early and coach where it matters, save time, and help your teams stay and grow.
Combine automated objective scoring with manual subjective evaluations in a single platform. Let AI handle the repetitive review work so your managers can focus on improving performance.
No need to upgrade your existing setup because our AI QA solution integrates seamlessly into any tech stack with zero downtime.
The speed and precision of AI quality assurance don't depend on the size of your team. You can grow to the level of an enterprise empire—our AI QA will grow with you.
This AI QA solution has hundreds of pre-built insight categories, but you can also tailor them to your quality criteria to assess agent performance and compliance objectively.
All coaching sessions, goals, evaluation forms, QA results, and conversation histories live on a single platform. Managers coach with full context, not fragmented notes.
The system analyzes various factors that affect customer experience and proactively suggests improvements, which prevents 70% of potential customer complaints and reduces customer effort scores by 25%.
AI QA connects effortlessly with your CRM, providing unified analytics,
contextual insights, and live performance feedback across all support channels.
Our experts analyze your infrastructure and follow a proven process of end-to-end
AI Agent Assist deployment to get you instant, measurable results.
We configure AI Agent Assist to fit your workflows, adjusting scripts, prompts, and handoff procedures to make operations more efficient with agents' convenience in mind.
AI Agent Assist must be ready for any real-life scenario agents face. We simulate complex and unpredictable interactions to ensure the AI Assistant can guide agents through any situation.
It's time to go live. We deploy AI Agent Assist across all your platforms, connecting it to your systems via APIs and setting up access for agents. It’s ready to jump in instantly, scaling automatically while keeping workflows uninterrupted.
We continuously monitor AI Agent Assist performance, keeping track of key metrics such as task completion, handoff success, and resolution times. These insights help us instantly fine-tune the solution.
We are compliant with security protocols and strictly follow industry standards to safeguard your data and prevent any breaches.
Our experts are with you throughout the whole process of AI QA adaptation. We stay involved through the discovery phase, testing, implementation, and beyond.
We know what quality is, and we prove it. Your project is in the hands of AWS and ISO 25010-certified specialists who meet the highest standards of professionalism.
You don't need to reinvent the wheel. With our ready-to-go, fully managed AI QA solution, you save time and resources. Add in partner pricing and expert support.
Traditional QA reviews only a tiny slice of interactions, often weeks after the fact. AI QA checks everything in real time, spotting patterns, risks, and opportunities instantly. No more guessing — you get the full picture, faster and fairer.
Absolutely. AI QA doesn’t replace people, it works hand in hand with them. Subjective areas like empathy or tone can still be evaluated manually, while AI handles consistency and objective metrics. Together, it’s the best of both worlds.
Your data is fully protected with encryption, audit trails, and role-based access. AI QA continuously monitors compliance and generates reports for audits, keeping your processes safe, transparent, and fully accountable.
You’ll notice the improvements right away. First, automating immediately cuts the time spent on manual work by nearly 80%. That’s significant. Plus, quality improves: AI QA handles tasks accurately and without errors, while the human factor still plays a role. Overall, the process becomes much smoother thanks to this technology.
Just get in touch with us, and we’ll handle everything hassle-free. Our experienced specialists will set up and fine-tune everything you need in just a few days, so it takes almost no effort on your part.
