Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Give your customers a voice experience that feels natural, human,
and always on. Voice AI represents a new generation of
conversational technology, effortlessly managing hundreds of calls
end-to-end while keeping quality consistently high.
Voice AI agents talk like real humans in more than 30+ languages and accents. Powered by the latest generative AI, they respond naturally, follow interruptions or changes mid-call, and handle complex requests with empathy.
This AI technology runs 24/7/365, handling hundreds of inbound calls simultaneously without performance dips. It slashes wait times to seconds, keeping customers content with efficient service. All without extra headcount.
Your AI agents learn your environment, source all fresh information directly from your knowledge base, and automatically update themselves to provide only reliable and accurate answers to your customers.
Give your customers a digital experience that feels personal, human, and always on. Voice AI agents respond instantly with under 800 ms latency and sound so natural that your customers won't even notice they're talking to AI.
Handle hundreds or even thousands of calls at once without missing a beat. Let your team focus on high-value tasks while voice AI agents manage peak traffic smoothly and efficiently.
Cut costs on hiring, training, and maintaining extra staff, as well as expensive infrastructure and system maintenance overhead. Let AI agents handle routine calls, so your team can focus on resolving complex issues.
Ensure uninterrupted operations with telephony redundancy, TTS fallback, and real-time performance monitoring. With the Voice AI solution, your call center workflows stay steady without a hitch.
Speed up call resolution through intelligent routing and context-aware transfers. AI
sources relevant information so fast that customers barely have time to enjoy the elevator music on hold before they get a quick, spot-on answer.
Whatever tone you use with your customers, voice AI agents adapt their voice, style, even speed and volume to make every interaction sound human, friendly, and true to your brand.
In the event of a call escalation, AI briefs a human agent with quick handoff notes so that they know the context. It's possible to configure warm transfers to your workflow needs.
Our AI for call centers technology smoothly navigates complex IVR menus, uses verified numbers and branded caller ID to boost pickup rates, and manages smart scheduling.
Voice AI technology integrates directly into your existing CRMs, schedulers, payment gateways, or internal APIs. It slips right into your current workflow, consolidating everything into one seamless process.
Custom analytics and QA tagging embedded in voice AI give managers a clear view of call quality, customer sentiment, and agent performance, enabling continuous improvement across the entire call center.
HIPAA, SOC 2, and GDPR certified, our voice AI technology ensures end-to-end data protection with encrypted storage and strict access control. This guarantees secure, compliant, and privacy-first communication at every level.
Integrate Voice AI software directly into your system for intelligent call handling,
automatic data sync, real-time status updates, and end-to-end workflow
automation.
Our experts analyze your infrastructure and follow a proven process of end-to-end Voice AI deployment to get you instant, measurable results.
Your company has its own voice–so your Voice AI does too. We customize every layer to your brand: speed, accent, intonation, and emotion.
We build in LLM features and put your Voice AI agents to the test to see how they handle challenging scenarios and unexpected conversational flows, such as ambiguous requests or rare input patterns.
We instantly deploy AI agents to manage interactions across all your channels, including phone, chat, and SMS, ensuring elastic scalability and API connectivity for seamless integration into your systems.
We keep an eye on every conversation, monitoring AI agents' performance and tracking important KPIs like latency, success rate, and customer sentiment through a real-life dashboard. This helps us proactively optimize the Voice AI solution to your needs.
Your data security comes first. We strictly follow HIPAA, GDPR, SOC type 1 & 2 standards, so your sensitive information is under the lock.
Our team supports you from discovery through deployment, testing, training, and ongoing monitoring. You’ll never feel left alone in the process.
Every member of our team is AWS- and ISO 25010-certified, delivering unmatched quality across all technical and operational standards.
With us, you get an expert, fully managed, fully serviced white-label set up. You also benefit from exclusive partner pricing and priority support.
Voice AI is built to sound natural and human-like, so most people simply feel like they’re having a normal conversation and don’t recognize AI on the other end. With customizable vocal characteristics, it’s possible to adjust AI speech patterns to your preferences, making it totally on-brand.
It’s not about replacing—it’s about complementing. Voice AI handles repetitive, high-volume calls, while humans focus on complex, high-value interactions. This hybrid mode delivers far better results than an AI-only or human-only setup.
Voice AI is engineered with your security in mind. It is fully compliant with HIPAA, SOC 2, and GDPR. Calls are encrypted, and data is never stored without your permission.
Integration can be surprisingly fast. Thanks to native APIs and Bring-Your-Own-Carrier (BYOC) support, Voice AI integrates seamlessly into your existing systems. Most teams are up and running within days. Our team supports you all the way through deployment, testing, and beyond.
You can see the positive impact straight away. First of all, it’s a major improvement in core metrics such as first-call resolution times, customer satisfaction scores, and more. Voice AI scales without burnout and works 24/7, so you can easily handle peak hours.
