Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Make a lasting impression on your customers by refining an accent
and making sure your voice is clear, confident, and understood
across borders.
Soften your agents' accent without losing personality. With AI Accent Neutralization, it has become easier to strengthen trust and build rapport with customers.
AI-powered accent neutralization makes speech smooth and universally understood without dramatically changing accents. Everything that makes a person unique, such as intonation, rhythm, and emotion, remains untouched.
Regardless of the network conditions, AI Accent Neutralization calibrates voices, balances tones, adjusts volume, and removes any distortions in real time to achieve ultimate clarity.
Smart filters built in AI Accent Neutralization detect active speech and isolate it from irrelevant background sounds and echoes. Poor acoustics will no longer prevent your team from holding focused and professional conversations.
Leverage intelligent acoustic technology to stay ahead of your rivals—improve
customer satisfaction, optimize sales cycles, and build trust in every interaction.
Turn “Could you come again?” into “That’s perfectly clear.” Spare your customers from awkward pauses and annoying background noises, and you'll win their trust and loyalty in no time.
Build confidence in your team, reducing friction and keeping conversations flowing naturally. No need to resort to endless repetitions to be understood—every interaction is smooth and stress-free.
Minimize transfers, escalations, and cleanup. Shorter calls mean fewer people are involved in operations, faster training, and bigger savings on time and money.
Achieve high levels of efficiency in your call center. If your team resolves customer requests in one go, all parties will benefit from it.
It’s the most advanced clarity engine that uses deep neural speech
models and is trained on millions of voice samples.
This platform is built with agents in mind. Intuitive controls and smart automation make workflows simple and reduce stress.
The accent softening tech supports various accents from Filipino English to Indian English and adapts speech styles to locations and preferences.
The Accent Neutralization doesn't store your data. Nor is it visible to servers. Plus, you get a full security stack such as SOC types 1&2, GDPR, HIPAA, and PCI-DSS.
Running directly on your device, not in the cloud, this AI engine demonstrates excellent performance and zero latency even in low-bandwidth environments.
Our accent softening technology plugs in all major softphone
platforms, working as a smart layer that removes noise, refines
accents, and transcribes calls instantly.
Our experts analyze your infrastructure and follow a proven process of end-to-end
AI Agent Assist deployment to get you instant, measurable results.
We configure AI Agent Assist to fit your workflows, adjusting scripts, prompts, and handoff procedures to make operations more efficient with agents' convenience in mind.
AI Agent Assist must be ready for any real-life scenario agents face. We simulate complex and unpredictable interactions to ensure the AI Assistant can guide agents through any situation.
It's time to go live. We deploy AI Agent Assist across all your platforms, connecting it to your systems via APIs and setting up access for agents. It’s ready to jump in instantly, scaling automatically while keeping workflows uninterrupted.
We continuously monitor AI Agent Assist performance, keeping track of key metrics such as task completion, handoff success, and resolution times. These insights help us instantly fine-tune the solution.
We make the AI Accent Neutralization solution work for your business. You partner with experts who stay with you from planning to implementation and beyond, ensuring smooth deployment, reliable performance, and lasting results.
We comply with major security protocols such as HIPAA, GDPR, SOC types 1 & 2, so that you can rest assured that your privacy is strictly protected.
Count on us throughout the whole implementation cycle and beyond. We take care of every single nuance to deliver a ready-to-use solution.
Our expertise is backed by certifications and a wide experience in deploying AI platforms for businesses of all sizes across many industries.
We deliver end-to-end service, management, and support at competitive rates available exclusively to our partners.
It is an AI-powered feature that fine-tunes local accents to internationally understood speech patterns, removes background noise and echo, and transcribes calls in real time, which takes the quality of conversations to the next level.
The benefits of deploying this solution are plenty. It frees agents from constant repetition, which reduces fatigue and boosts their confidence, thus minimizing attrition rates. Short first resolution and average handle times leave customers content with the service. You will also immediately notice a reduction in operational costs.
The system runs locally or uses strong encryption, processing voice data directly on the user’s device, so no sensitive information leaves your system. This AI solution combines privacy with the convenience of real-time AI processing, giving you an indisputable competitive edge.
English is the primary focus. Our AI model adapts to various English accents including Indian, Filipino, Latin American, Eastern European, and more. However, the technology is developing and expanding to other major languages.
We work closely with you from the initial stage through to the final implementation and beyond, continually monitoring the performance of our solution and fine-tuning it if needed.
