Explore the full range of solutions Helpware divisions provide:
Explore the full range of solutions Helpware divisions provide:
Empower your team with live AI-driven guidance that improves
compliance, boosts performance, and delights every customer
without disrupting natural conversation flow.
Dynamic scripts and smart prompts from our real-time AI Agent Assist give your team the confidence to easily navigate challenging calls, always sounding natural, authentic, and approachable, not scripted.
Instant and accurate information is always at your agent's fingertips. GenAI search capability built into our solution enables teams to tap into a centralized knowledge base and to provide precise responses without second-guessing.
Your agents stay aligned with regulatory standards and avoid making costly mistakes due to proactive notifications, automated reminders and structured workflows our AI Agent Assist solution provides them with.
Transform your call center operations, helping agents manage calls smarter, stay
compliant, and deliver excellent customer experiences at scale.
Empower your agents to resolve customer questions in just one take without escalations. Our AI Agent Assist frees teams from searching, providing them with adaptive scripts and precise answers at the right moment.
Ensure your agents stay aligned with regulations by automating compliance with structured workflows and proactive alerts. Scale without fear of errors and gaps because with our agentic AI compliance is baked in every call.
Minimize training overhead and cut onboarding time by almost half by embedding dynamic coaching in your daily workflows. Agents ramp up fast and gain necessary skills during real-time coaching on the job.
Strengthen retention, reduce burnout, and boost confidence in your team with continuous AI support. Agent Assist is a powerful tool that navigates agents through complex scenarios, creating a healthy workplace culture.
Keep every interaction effortless by providing every agent and supervisor with real-time intelligent support, guided workflows, and adaptive automation.
Agent Assist transitions conversations from AI to live agents, preserving context and providing full structured summaries of the conversation. This helps eliminate repetitions and ensures continuity and a smooth customer experience.
Dynamic scripts adapt to each conversation, providing agents with visual guidance that improves accuracy, eliminates errors, boosts confidence, and helps them stay aligned with regulations.
Real-time visual or audio cues detect key conversation moments such as negative sentiment, awkward silence, or compliance issues, enabling agents to respond instantly and empowering supervisors to act proactively.
A real-time 360° view of every call enables supervisors to coach, guide, and intervene instantly, preventing escalations and ensuring seamless resolution of any customer issue.
Supervisors can build, test, and refine tailored guidance flows for different roles using historical data. No code or engineering support needed for rollout.
AI-powered summaries capture every single detail, giving agents ready-to-use insights that flow directly to your CRM. No manual effort required.
Our AI Agent Assist seamlessly integrates into your existing support ecosystem
to provide agents with real-time insights that elevate every customer interaction.
Our experts analyze your infrastructure and follow a proven process of end-to-end
AI Agent Assist deployment to get you instant, measurable results.
We configure AI Agent Assist to fit your workflows, adjusting scripts, prompts, and handoff procedures to make operations more efficient with agents' convenience in mind.
AI Agent Assist must be ready for any real-life scenario agents face. We simulate complex and unpredictable interactions to ensure the AI Assistant can guide agents through any situation.
It's time to go live. We deploy AI Agent Assist across all your platforms, connecting it to your systems via APIs and setting up access for agents. It’s ready to jump in instantly, scaling automatically while keeping workflows uninterrupted.
We continuously monitor AI Agent Assist performance, keeping track of key metrics such as task completion, handoff success, and resolution times. These insights help us instantly fine-tune the solution.
We make the voice AI solution work for your business. You partner with experts
who stay with you from planning to implementation and beyond, ensuring
smooth deployment, reliable performance, and lasting results.
Your data security comes first. We strictly follow HIPAA, GDPR, SOC type 1 & 2 standards, so your sensitive information is under lock.
Along with continuous support throughout the whole AI implementation cycle, our team provides you with hands-on training and ongoing optimization.
With hundreds of successful AI deployments, we know the peculiarities of modern contact centers and bring proven expertise to every partnership.
Get a white-label, fully serviced solution at an exclusive price for partners and enjoy priority support every step of the way.
It integrates seamlessly with your existing CRM, ticketing systems, and knowledge bases. Our team ensures smooth setup and connectivity, so your agents can benefit without changing their usual workflows.
Yes. With structured checklists, real-time alerts, and automated reminders, agents stay aligned with regulations. Clients report up to 35% fewer compliance errors, reducing risks and making audits easier.
You will be able to see measurable results within weeks—a noticeable reduction in handling times, an increase in customer satisfaction, and higher agent retention due to improved confidence and support.
Absolutely. Agent Assist is adapted to your industry’s specific needs: terminology, workflows, and compliance. It mirrors your internal processes and customer interactions for maximum relevance and accuracy.
Not at all. You can manage settings, workflows, and updates through an intuitive dashboard. Our support team handles the heavy lifting during setup and remains available for ongoing optimization, so you can focus on performance, not maintenance.
