Live Chat Support Outsourcing

Leaders that use our live chat support services

Outsourcing live chat support has never been easier

Every time your customer taps “talk to an agent,” it’s our moment to shine! Outsource your live chat to us and watch our skilled agents provide fast, empathetic, professional support. Acting as an extension of your team, they speak your brand voice, understand your product, and deliver exceptional customer experiences. They turn every interaction into an insightful dialogue leaving your customers content with the service and making them come back for more.

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Live chat support
services checklist

Ever-Ready Support

Got night owls among your clients? No worries at all! With our 24/7, real-time communication strategy, we can support your customers across all time zones. Our outsourced live chat operators are always ready to jump in and provide instant answers through your preferred channels. Every query gets a lightning-fast response time, day or night.

Cross-Language Excellence

Do your customers speak Español? Português? Vielleicht Deutsch? More than 40 languages are at your service! Our team is always ready to chat with your customers in the language they’re most comfortable with. We know that communication that feels natural and effortless is key to a great customer experience.

Seamless integration

When you outsource live chat, it should fit right in with your existing systems. The best chat support services connect smoothly with your CRM and support tools, making everything work together effortlessly. When that happens, your team can handle customer inquiries with ease, giving customers a smooth and satisfying experience.

Adaptable Strategies

The right live chat outsourcing is the one that is flexible enough to grow with your business. We always adjust to your requirements whenever you need more live chat agents during peak seasons or adapt to new customer demands. We work with businesses of all sizes, so we can easily scale up or down without compromising consistency and quality.

Smart Reporting Tools

What isn't measured, can not be improved. Customer behavior, agent performance, service trends, etc.—we analyze data to polish our approach and proactively improve customer experience. Data-driven live chat that continuously improves your customer experience. Success isn’t just about handling chats—it’s about learning from them.

People-Nurtured Engagement

If you were aiming for chatbots, you wouldn't have come this far. Real, high-performing, enthusiastic agents who kindly conduct your users through their online interactions. This is the type of live chat outsourcing that can truly establish bonds with your audience. This is us.

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Live chat outsourcing
across industries

eCommerce & Retail

Allow our agents to guide your online shoppers through product selection, handle shipping and return inquiries, and much more.

Public Sector

Within the public sector, we create a culture of transparency and trust needed to build long-standing relationships.

FinTech

We have expertise in managing fraud, ensuring regulatory compliance, or navigating the twists and turns of digital transactions.

SaaS & Software

Tackling complex brain-wracking issues is what our technical support agents specialize in. We promise a stress-free, enriching experience for all your users.

Automotive

Our agents drive your customers through the highway of vehicle selection, scheduling service appointments, and providing guidance on maintenance and repairs.

Healthcare & HealthTech

We make sure that your patients receive prompt response times, appointment scheduling assistance, and reliable medical guidance while safeguarding their data.

The formula of successful live chat support services

Talented people + advanced technology

In outsourced live chat support, we’ve mastered the art of combining modern technology with the human touch. We use the best tools for live chat outsourcing to seamlessly integrate our services into your operations. While technology can handle a lot of heavy lifting, it’s the people behind the scenes who add emotion to the interactions.

What Our Tech Does

Real-time Interactions
Our platform ensures that every message is delivered instantly, no matter the channel.
Smart Routing
We use intelligent algorithms to direct different queries to the best-suited agents.
Data Security
With encryption and compliance protocols, our tech keeps all sensitive data under wraps.
Analytics and Insights
Detailed reporting shows how well your outsourced live chat support is performing.

What Our People Do

Empathy and Understanding
Sometimes, customers just need to feel heard. We don’t judge, we listen and help.
Complex Problem-Solving
When issues get tricky, our agents with a deep level of expertise step in.
Building Relationships
Outsource live chat to us and we’ll create a real bond with your customers.
Personalized Support
Our agents don’t just respond—they provide help that feels truly personal.

Empowered Live Chat Support Services with Helpware

Back in 2015, we set out to reimagine the outsourcing industry, and since then, we've been perfecting our approach. By carefully selecting the best tools and handpicking the most talented people, we deliver services that bring true value to over 400 clients worldwide. They trust us for our commitment and the high quality of services we provide.

Innovation, evolution, and transformation are our main drivers. We approach each project proactively, anticipating clients’ needs and adapting to change. Thinking ahead and acting proactively is what sets us apart. In the fiercely competitive customer service outsourcing sector, we don’t merely keep pace—we lead..

Your Live chat outsourcing
Journey with Us

From the moment you start partnering with us, we get to know your brand deeply, your values, and your customer needs. You can expect a seamless transition, quick integration, and consistent, high-quality service. As your business grows, our team scales with you. You focus on your core business—we focus on making your customers happy.

Defining Success Together

Establishing QA standards
Discussing SLAs and KPIs
Agreeing on Hours of Operations
Predictive staffing
Capacity planning
Discussing IT/Compliance

Get Your A-Team

Building a candidate profile
Omnichannel recruitment
Targeted recruitment
Season staffing
Buffer staffing

Showing the Ropes

Training materials design
Train the trainer
Product and process training
Affinity training and branding
Nesting

Go Live

Production
Follow up
Performance management
Coaching sessions
WBRs, QBRs

Quality First

Process/expectations calibration
Process setup
Data collection
Escalation procedures
Feedback sessions

Level Up

Performance assessment
Benchmarking
Process reengineering
Implementing predictive analytics
Proactive problem solving

FAQ

Got questions? We have answers!

How long does it take to integrate outsourced live chat support services into my digital platforms?

It is a smooth and quick process. Typically, we can have everything up and running in just a few days, depending on the complexity of your systems. When you find the right live chat outsourcing partner, integration is seamless and efficient.

How much do outsourced live chat support services cost?

The cost varies based on your specific needs, like the volume of chats, hours of coverage, and level of service required. We offer flexible pricing models to suit businesses of all sizes, ensuring you get the benefits of outsourcing live chat support without paying for unnecessary resources.

How long does it take for Helpware agents to respond?

Our Helpware agents are trained to respond within seconds. We know that fast response times are crucial for customer retention, so we engage with them quickly and efficiently. Providing live chat support that meets customer expectations is our top priority.

Can Helpware agents handle multiple chats at once?

Absolutely! Our agents are skilled in managing multiple chat sessions simultaneously without compromising the quality of service. They’re trained to juggle several conversations at once, ensuring that every customer feels heard and attended to. This is one of the key reasons to outsource your chat support to a professional outsourcing company.

What kind of training do Helpware agents receive for live chat support?

Helpware agents undergo rigorous training tailored to your brand’s voice, products, and customer service standards. This includes everything from technical knowledge to soft skills like empathy and problem-solving, ensuring they represent your brand as if they were part of your full-time dedicated live chat support team.

Is there any flexibility in scaling live chat support up or down?

Yes, flexibility is key! Whether you’re experiencing seasonal spikes or just need to adjust coverage, we can easily scale our services up or down to match your needs. As a versatile service provider, we work with you to ensure your chat software and support services are always aligned with your business demands, complementing your existing phone support and other resources.

Software development

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Outsource Live Chat Support Services with Confidence!