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Find the latest news and press releases from Helpware, including articles and videos on digital experience, BPO, and back office support.

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Helpware Opens Official Location in Guam

As part of its continuous growth, Helpware is excited to announce the opening of a new BPO location in Guam, further strengthening its global presence and ability to serve clients across different...

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    Helpware Opens Official Location in Guam

    As part of its continuous growth, Helpware is excited to announce the opening of a new BPO location in Guam, further strengthening its global presence and ability to serve clients across different time zones and regions. Guam’s strategic geography...

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    Helpware Announces Acquisition of Unicsoft

    Today, Helpware, a global leader in business process outsourcing announced a significant milestone in its business growth with the acquisition of Unicsoft, a premier software engineering company with over 20 years of expertise boasting more than 250...

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    Helpware Ventures Into The Technology Domain

    Helpware is excited to announce the launch of our new service offering, comprehensive software development, significantly broadening our service portfolio. This initiative is a cornerstone of our strategic vision for sustained innovation and growth,...

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    Helpware Celebrates Success at the International Business Awards Ceremony

    Helpware at the Global Business Awards Gala

    Rome, Italy – In an impressive display of corporate excellence, Helpware's top executives captivated the audience at the prestigious International Business Awards. COO Alexander Tereshchenko and Sr. Vice President of Global Operations Dana...

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    Helpware expertise

    Core Services

    Group

    Digital Customer Experience

    Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

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    Content Control & Verification

    Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

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    AI-Operations

    AI Operations

    Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

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    Back-Office

    Back-Office Support

    Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

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    Data Labeling

    Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

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    Human in the Loop

    Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

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    Software Development

    We blend innovation with practicality, crafting digital products and services that stand out for their quality, efficiency, and speed. Our expertise spans web and mobile app development, data science, AI/ML, DevOps, and more making us your go-to partner in the digital realm. We prioritize flexibility and scalability, crucial for adapting to project demands.

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    Loan Processing

    Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.

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    Call Center Services

    Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.

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