Digital.com Announces Best BPO Services For 2020

SEATTLE (PRWEB) NOVEMBER 24, 2020 Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best business process outsourcing...

Written by Nick Mannella Thursday, Nov 25

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SEATTLE (PRWEB) NOVEMBER 24, 2020

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Digital.com, a leading independent review website for small business online tools, products, and services, has announced the best business process outsourcing services (BPO) of 2020. The top solutions were selected based on industry focus, size of a firm, and multiple service lines.

Each service provider was required to work across a broad range of industries. The guide also examined agency size to present options for businesses that need personalized services from a small agency or a large agency with more resources. Additional requirements include providing multiple service lines, such as human resources, finance and accounting, information technology, and marketing.

“For many small businesses, outsourcing is a great way to reduce labor costs and avoid expensive overhead or equipment,” says Josephine Miller, PR Manager of Digital.com. “This accessible guide will help narrow the search for the most efficient BPO services.”

Digital.com’s research team conducted a 40-hour assessment of over 70 companies from across the web. To access the complete list of best BPO services, please visit https://digital.com/bpo-services/.

Best BPO Services of 2020

ABOUT DIGITAL.COM
Digital.com reviews and compares the best products, services, and software for running or growing a small business website or online shop. The platform collects twitter comments and uses sentiment analysis to score companies and their products. Digital.com was founded in 2015 and was formerly known as Review Squirrel. To learn more, visit https://digital.com/.

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Nick Mannella

Helpware expertise

Core Services

Digital Customer Experience

Helpware’s outsourced digital customer service connects you to your customers where they are. We offer business process outsourcing that drives brand loyalty including Call Center, Answering Service, Chat, Technical, and Email support. Expand customer satisfaction by staffing the right people with the right skills across all customer channels. The results are increased brand loyalty and competitive advantage.

Content Control & Verification

Helpware’s outsourced content control and verification expand your security to protect you and your customers. We offer business process outsourcing and technology safeguards including Content Moderation, Fraud Prevention, Abuse Detection, and Profile Impersonation Monitoring. Expand content control and verification by joining your team with ours. The results are enhanced safeguards and improved customer trust.

AI Operations

Helpware’s outsourced AI operations provide the human intelligence to transform your data through enhanced integrations and tasking. We collect, annotate, and analyze large volumes of data spanning Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP). We consistently scale your training data and optimize your learning systems. The results are measurable data consumption, quality, and speed to automation.

Back-Office Support

Helpware’s outsourced back-office support leverages the best in API, integrations, and automation. We offer back-office support and transaction processes across Research, Order Processing, Data Entry, Account Setup, Annotation, Content Moderation, and QA. The results are improvement in turnaround, critical KPI achievement, enhanced quality, and improved customer experience.

Data Labeling

Helpware’s outsourced microtasking solution includes the people, technology (integrations + automation), and platform to deliver the highest volume and most accurate tasking solution. Our experience is expansive across agriculture, vehicles, robotics, sports, and ecommerce. We drive the best in machine learning, data modeling, insurance, and transportation verification, and content labeling and moderation.

Human in the Loop

Helpware’s robust Integration and application of API for human support services allow you to create broad spectrum support and intervention based on your exact application or experience requirements. Our capability spans customer care, app support, expansive content, and data types. We create both learning and experience models: Driving outcomes through fully integrated API human task support.

Software Development

We blend innovation with practicality, crafting digital products and services that stand out for their quality, efficiency, and speed. Our expertise spans web and mobile app development, data science, AI/ML, DevOps, and more making us your go-to partner in the digital realm. We prioritize flexibility and scalability, crucial for adapting to project demands.

Loan Processing

Our loan processing service offers a streamlined approach to handling applications and approvals, significantly boosting efficiency and accuracy. This leads to faster decision-making, greatly enhancing customer satisfaction. With these improvements, our service provides a distinct market advantage in the financial industry, positioning your business for greater success and customer loyalty.

Call Center Services

Our call center representatives are equipped with an advanced tech stack and empathy to seamlessly handle both incoming and outgoing calls. Our multilingual answering services are available 24/7, ensuring exceptional customer engagement and satisfaction. Designed for adaptability and scalability, we cater to a wide range of needs.

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