Gaming & Entertainment

The pressure to grow to retain users is strong in the gaming and entertainment industry. Successful companies are always looking to create connected and personalized experiences.

How Helpware can Help

We deliver expert customer front and back-office support teams that use a personalized communication approach to examine, understand, and address your users’ needs. Our solution includes around-the-clock multilingual, multi-platform user support across phone, chat, email, in-app, and social media channels.

Today’s interconnected and platform-driven world is transforming the definition of services and experience. The one constant that remains is there will always be humans in the loop. Helpware is transforming and integrating this journey. Regardless of task type or interaction, we empower the absolute best in “people as a service.” We are that critical human connection within your loop of technology, communication, and services.

The gaming and entertainment market is highly competitive with many different products already on the market. You must find a way to quickly differentiate and out-pace your competition to accelerate the growth of your customer base.

How Helpware Can Help

We help effectively ramp needed staffing and marketing solutions without large capital investments. We create strong promotional and upselling strategies that increase sales and engagement.

We can also aid in-game testing, membership fees, and subscription solutions tailored to your business promotional goals.

Users in the market frequently share good and poor experiences across your target audience base. One bad review could mean the loss of a large market share.

How Helpware Can Help

We provide front and back-office support along with technology solutions to enhance your marketing activities and user experience. We help you ensure value delivery and positive brand perception. Through our content creation, crisis communication planning, optimization of online presence, and social interaction your reputation is safe.

Our concierge-level contact center supports your entire user acquisition lifecycle, from lead generation to lead support.

As your brand expands and your product becomes more popular, you want to ensure you can scale efficiently and effectively to manage your growth.

How Helpware Can Help

In addition to delivering high-quality customer experiences, we provide the capability to scale no matter the size or volume of the project. Through best-in-class Integrations and people empowerment, Helpware offers the platform and process to maintain a competitive advantage.

We provide a variety of back-office support, technical support, and product support to free your team from non-core activities to focus on your strategic growth. We form custom teams based on your current needs and goals.

Our experts have a wide range of customer service and technical skills and are trained to handle any installation errors or user issues. We also offer full game product development and design. Our developers can produce, test, and/or assist with the release of products to enhance user engagement.

How you manage data is key to your growth and user satisfaction. You need to ensure data is appropriately input and stored, safe, and can be analyzed appropriately to support your strategic decisions.

How Helpware can Help

Our outsourced AI operations support all human data labeling and interpretation for the latest in all things AI. We offer AI business process outsourcing that provides you the humans in the loop to ensure accurate data from Image Processing, Video Annotation, Data Tagging, Data Digitization, and Natural Language Processing (NLP).

We also offer every type of back-office support needed in the industry. We can build custom teams to enter user account data, review missing documents, provide data quality reviews, and monitor and analyze your data so it works better for you. Our experts ensure data security, privacy, and storage for all users.